Genuine Replacement Parts

Yes I received my order. Sadly the part & box was damaged on arrival. So far GRP have been good to work to get it fixed.

only wish small boxes could be shipped to p.o. box! Everything was fine otherwise. But please support #savethepostoffice!!!!

Only problem I had was waiting on the phone for a long time and no one ever answered. I did decide on the online chat which was much better.

I am usually thrilled to do business with your company. Tonight I saw that one of the items I need is out of stock, and I am saddened that there is no further information about when it will become available again for purchase, IF it will ever be available from you again. I know that GRP wants to prevent folks from using the competition, so the part numbers are hidden from the customer, and that is also a little disappointing. I use your company quite a bit, and I am no novice when it comes to looking at parts manuals. I know that the parts diagrams correspond with numbered lists of parts that show the manufacturers' part numbers for the items listed, but the way GRP puts the parts on the catalog, it only shows the model number of the appliance itself along with the description of each individual part. Tonight, I found this frustrating and I am giving my "overall shopping experience" a 4 because I ran into a similar problem ordering parts for a commercial washer recently as well. I have been recommending this company and I enjoy ordering FACTORY parts for the appliances I service, both at home and at work. I now have the company where I work ordering their appliance parts from you as well, so I know that I have been sending a lot of business your way. If someone would like to know more about my concerns as a regular customer, please reach out.

it was a great shopping experience with easy ordering and fast shipping. The part was correct and our washer is back to excellent working condition.

It took a while to verify that the model of this washer would match up to the model of the part. A list of the models this part will work with would be fantastic. I had to get this information from another site and would have ordered from them if they were not out of stock.

The experience was good. At first, I chose the incorrect part. I did not check the number part on the appliance parts map. My mistake. So, I was let to make another purchase.
When I contacted customer service for returning the parts I thought I wasn't going to be able to comply with all requirements. Even though, I did my best and I received my reimbursement in a short period of time.

The part arrived broken, but it was merely a chipped corner which had no bearing on the functionality of the part itself. I'd suggest better packing as it appears to have been broken during shipment as I noticed the broken pieces present in the box.

Everything was fine and worked for the need, just a bit pricey with the shipping costs. Price of doing online business is pushed into the consumer. If you can get elsewhere for free shipping, do it.

Great customer response, and fast shipping. Online ordering was easy parts shipped within 10 days.
1 part delayed contact customer service, resolve issue with part in stock. Then part shipped and received within 5 days. Will buy parts again from website.

I initially tried finding the part # - but that didn't work for some reason. Then I tried using the product's model #. It didn't go directly to the product, but I got the full list and eventually located it. I didn't realize how many models Whirlpool has! But all good.

Due to current circumstances, phone and live chat were not available. I understand. So I am not 100% certain I have ordered the correct part - but to save time I have ordered the part anyway and look forward to receiving a response to the email I sent in lieu of the live chat.

It has been easy to navigate the website and find what I need. I would have appreciated a larger product description for easier review but looking at the pictures are enough.

Parts worked great, I would have given 4 stars but did not receive complete order. I ordered two parts only received one of them and had to contact customer support. #*******

I don't plan to return any products but the customer support/FAQ page refers to special terms and conditions for Kenmore etc. models. However, the site does not tell the purchaser what the terms and conditions are.

Not the rack in picture but was able to modify to get it to work. I cant see any reason for there to have to be 100 characters in this review. Its kinda dumb.

Haven't received the part I ordered yet. Assuming it is as pictured, really appreciate how simple it was to locate and purchase this part.

Everything was good. Only thing is waiting for product. If product is as expected, no reason to not have 5 stars across the board.

Part works great. Refrigerator works like new replaced the old one and it was the right part for the aoolication.

I was able to find the part I needed and it arrived quickly. I have since ordered other parts from GRP with similar results.

your payment screen was glitchy. It wouldn't take my info so I backtabbed and tried it again. The 2nd attempt seemed to work. You might investigate why it wasn't smooth the first time. Data cache problem maybe?

4 stars all the way. Rating effected by Covid. I tried several times to call but no one wants to talk to me. I feel dejected.;(

Needed upper & lower racks for my dishwasher, unfortunately the original shape was not available... understandably DW is 38 yeas old, but you did have the replacement door panel. Measurements were not available for the items that is why the 4 stars only.