• General Steel

General Steel

Ratings On Other Platforms

Better Business Bureau
4.7 / 5

Overview

General Steel has a rating of 4.34 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with General Steel most frequently mention customer service, good experience, and great job. General Steel ranks 4th among Building Construction sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.7%
Positive
8
Neutral
1
Negative
3

Instant Feedback

16,870 reviews

19
See all photos
Special offer from General Steel
Price Your Building in Just 3 Easy Steps!
Get Quote Gain trust and grow your business with customer reviews
How would you rate General Steel?
Top Positive Review

“We will be relocating our Heavy Truck repair shop to...”

Jim M.
1/21/24

We will be relocating our Heavy Truck repair shop to new location. I would like to build a building that is 100' deep by 150' wide. I need to have 5 pull through bays (100' long) with 12'wide x 16' high doors at each end. One end of the building (25'x100') will be for office space, parts storage, tool storage, lunch room, and locker room. There will be vehicle lifts so need 25' min of headroom inside shop. Shop will need to be insulated.

Top Critical Review

“I'm planning”

Samuel W.
1/12/24

I'm planning. You want my phone number. Nah. I just want a budgetary quote. Plus I'm sure that there are standard sizes that would cut cost. Yet the form allowed Freeform. I will call when I get closer. Unfortunately this didn't help get my process closer. Sorry to waste your time.

Reviews (177)

Rating

Timeframe

Other

Thumbnail of user josephg1752
5 reviews
0 helpful votes
July 15th, 2022

Hi all! Everything is as usual, everything is up to date, you are a pleasure with your service as always. Thank you! I recommend your service!

Thumbnail of user marciaw201
1 review
0 helpful votes
March 13th, 2022

I sent my information for a quote on a steel garage. I was called the next day and told that I could get a special deal on one that is a little larger than I wanted. I told them to go ahead and give me a quote on it. I got the quote the next day. It seemed a little high to me though I had not received any others to compare it to. I got the spec requirements from the city. The general steel building was not in spec so I notified them by e-mail. They called me the next day and they said they could make it up to spec for the same price. I told them I was still waiting on another quote. They proceeded to trash the other company and they didn't even know who it was. In my opinion if they have to trash the other company than they don't feel confident about their own building. I don't care to do business with a company like that.

Products used:
I chose not to do business with this company

Service
Thumbnail of user hellamaidc2
1 review
0 helpful votes
September 30th, 2020

Professional, reliable, and quality house cleaning services of Kitchener-Waterloo. Book a cleaning online with Hellamaid today!

Thumbnail of user markp1954
1 review
0 helpful votes
November 16th, 2021
Verified purchase

I got the information I needed but could not afford it.

Reason I chose this business:

The website is easy to understand and follow. Setting up design categories is very helpful.

Quality
Thumbnail of user heatherc1865
1 review
0 helpful votes
April 7th, 2024
Verified site experience

For my parents. Mom needs single story for handicapped.

Thumbnail of user jeromec236
1 review
0 helpful votes
April 5th, 2024
Verified site experience
Thumbnail of user emmettw41
1 review
0 helpful votes
April 15th, 2024
Verified site experience
Thumbnail of user jimb1536
1 review
0 helpful votes
November 1st, 2020

Talk about unprofessional. This guy calls, doesn't introduce himself except General Buildings, starts rattling on about stock sizes and such when I finally stopped him and asked for a price on the particular building I requested. He goes on and on about their Fall Sales and Stock buildings without any details I asked for. Why did I waste my time filling out details on line of what I was looking for? He hadn't even taken the time to figure a price and when he threw out some insanely high number and I told him I had other offers for less. He asked who, I told him and he immediately starts trashing those other companies, saying someone will always be cheaper and that one company sold only tubular frame buildings (like carports) and I admit, I got upset. Especially when the only thing he could promote for his company was to tear someone elses's product apart. I used (1) one expletitive when I explained I knew the difference between a carport and a steel building.
If one looked up "Used Car Salesman" in the dictionary, his picture would be there. Just came off very pushy, evaded the direct issue and when confronted with someone elses product, his first response was not to compare his products talking points but to trash and criticize the competitors products. Sorry I hurt his feelings!

Thumbnail of user mikeh3180
1 review
0 helpful votes
April 7th, 2024
Verified site experience
Thumbnail of user dont488
1 review
0 helpful votes
April 7th, 2024
Verified site experience
Reason I chose this business:

Still in the planning

Thumbnail of user terryw1371
1 review
0 helpful votes
April 17th, 2024
Verified site experience

We are purchasing a small property west of Powell Wyoming. We need to build facilities for our livestock & a shop.

Thumbnail of user joek1307
1 review
0 helpful votes
April 6th, 2024
Verified site experience

Storage buildng for boats mainly. With possible faux storefront for highway exposure

Reason I chose this business:

Gave possible dimensions

Thumbnail of user andrewtapia2224
1 review
0 helpful votes
November 23rd, 2023

Make sure and read the contract and not listen to what the salesperson has to say otherwise you will be misled. If you live outside Florida, you will be charged more so I recommend you go to an in-state builder. They will screw you over so be careful. They have not built anything, so I am not sure how the quality of the build is going to be. If sales and customer service are in an indicator the garage will be trash. You just have to trust me on this one.

Tip for consumers:
Go with another builder

Products used:
Garage

Service
Value
Shipping
Returns
Thumbnail of user rehana16
5 reviews
4 helpful votes
November 23rd, 2019

I want like to back shopping again. Fast shopping cart and comfortable boots.
As decided in the product description. The product suitable for me and my family. I like and good experience

Thumbnail of user timc335
1 review
1 helpful vote
May 6th, 2019
Verified purchase

I appreciate both Phillip and Sam and their input. They have worked well with me to develop a building. I was very hesitant to even pursue a steel building, and I didnt make it easy for them at first. However after my phone conversations with Phillip and later with Sam and how well they worked with me, I am confident General Steel is a company who wants to provide a good finished product.

Thumbnail of user newport.matthew.t
1 review
0 helpful votes
August 27th, 2023

Every time I spoke with Chase, it was "alright lets get this $10k down payment right now" before anything was decided or finalized. I am not interested in working with a rude, condescending sales person who needs a down payment before I can even get a legit price for my building. Talked me out of the custom designs that they have and offer on their website, offered no customization outside of the base building size and tried to get a down payment every time we spoke. I have interest in building a barndominium. I am not going to pay you $10k and lock myself into contract with you before I am able to work with someone to customize my needs. When I finally told him I was looking elsewhere, the tone set in like I just slapped him and he became incredibly defensive and disrespectful. Great warrantees, horrible sales people. It's unfortunate.

Service
Value
Quality
Thumbnail of user leen268
1 review
0 helpful votes
April 7th, 2024
Verified site experience

We are considering creating a storage/office/breakroom structure.

Reason I chose this business:

It hasn't yet, Though I do believe that it said to take one's time and study options, which I appreciate

Thumbnail of user kn29
K N.
1 review
0 helpful votes
October 15th, 2015
Verified purchase

Thanks for the drawings. I want you to know that you and your organization have impressed me to no end with your professionalism and complete documentation. What you just sent me is quite impressive and will be of great use in helping me construct the building.

I understand that the delivery of my building will be in a couple of weeks, which is good seeing I'm still working on the foundation.

Thanks for all your help.

Thumbnail of user davidb11699
2 reviews
0 helpful votes
April 5th, 2024
Verified site experience

What I am looking for. A customizable home with custome sidings

Thumbnail of user cynthiak165
2 reviews
0 helpful votes
June 19th, 2019
Verified purchase

Jason & Charlie are the 2 gentleman my husband and I had contact with from General Steel when we ordered our steel building. They were most helpful in all our interactions. We were extremely satisfied with their professionalism. They are certainly excellent representatives of your company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joep1014
1 review
0 helpful votes
April 4th, 2021

Good luck getting the price within a few days, then there is the sale, then the local vs corporate price, B/S on this outfit. They write most of the positive reviews?

Service
Thumbnail of user garyh244
Gary H.
1 review
0 helpful votes
June 21st, 2016
Verified purchase

Really Good experience, the project coordinator Luke has been very helpful, it's nice dealing with someone who seemed truly interested in my project. He made suggestions that allowed me to get the accessory items I wanted and provided pricing to stay within my budget, without high pressure. I am very happy I chose General Steel.

Thumbnail of user dans271
Dan S.
4 reviews
16 helpful votes
November 7th, 2016
Verified purchase

We were looking for a new building for the theatrical department at the college and General Steel was recommended to us by someone who had bought from them before. The salesman did a fine job, he was knowledgeable and answered all of question in a timely manner, I have no complaints.

I rarely give a perfect score on a review, and this site does not allow for half stars, my experience so far I would actually rate the salesman a 4.5

Thumbnail of user andye25
Andy E.
2 reviews
1 helpful vote
December 12th, 2016
Verified purchase

I needed a large shop building big enough to have lift to work on trucks as well as room to store my 5th wheel, I called General Steel and Andy really took care of me. He was very helpful and didn't rush me into the sale, due to living in the foothills of the Colorado mountains I cannot build till spring. By purchasing now, I've allowed myself plenty of time to design the building, prior to getting the concrete poured and putting the building up this spring. Andy and Billy both have been great to work with, I have absolutely no complaints.

Thumbnail of user tammyp72
Tammy P.
2 reviews
0 helpful votes
September 20th, 2017
Verified purchase

We are building a new house and also wanted a shop on the property. I called General Steel and was put in contact with Michael B he was extremely helpful in the sales process and always got back with me in a timely manner. Ron L is assisting with the design layout and has been helpful as well. Unfortunately we ran into a slight delay on our end with the property closing, we are still moving forward although a little slower than we originally anticipated.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

General Steel specializes in the custom design and delivery of metal buildings to individuals, churches, organizations and business owners. We also offer pre-construction services including a wide variety of solutions for every phase of the construction process.

Business History

Established in 1995, General Steel has been the leader in the steel buildings industry for over two decades. Our team has designed and delivered commercial buildings for America's leading companies such as Boeing, Dow Chemical and General Motors. We have also delivered thousands of solutions for individuals such as garages and workshops on their personal properties. Our customer service is second to none, customer satisfaction is our number one goal!

Company Representative

Thumbnail of user travism57
Bruce G.
Customer Service Manager
Typically does not respond to reviews
Bruce has been with General Steel for over two decades and leads our customer service team. Bruce has ensured thousands of projects are completed to the satisfaction of our customers. Bruce and his department are part of what sets General Steel apart from other metal building companies.

How do I know I can trust these reviews about General Steel?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about General Steel?