I placed an order with Gaynor Sports in Ambleside for a Berghaus jacket. I had originally avoided them despite them being cheapest as their online shop had dire reviews. Further delving assured me that those problems were in the past. As a precaution I called their sales helpline and it was picked up within 2 rings and my enquiry was dealt with courteously and efficiently. The order was placed on Fri 28th May, for next working day dispatch, and despite it being a bank holiday weekend it was received the following Tuesday - exactly as promised. Will definitely use again.See positive reviews
Wish I'd paid more attention to the negative reviews! Bought a Mountain Equipment gilet from them which had to be returned. I followed the returns process by paying for the return postage and completing the return slip, but only received a partial refund as I "didn't send them an email first" otherwise I'd have received a full refund. Company stated I should have used the cancellation process rather than the returns process, so clearly they don't know the difference between a cancellation and a return. Staff not willing to discuss further and reverted to "it's company policy" and the partial refund still stands, so basically "computer says no". Tried speaking to their Head Office Manager but he didn't return my call. It's not the amount that's bothering me, but rather I'm left with a feeling of being swindled and that they don't care about customers. Will never use them again and will never recommend them to anyone. Companies which behave like this need to learn the importance of customers which are keeping them in business.See critical reviews
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