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Deb c.

Level 1 Contributor

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4 Reviews by Deb


Ordered items worth almost £500 and paid for next day delivery £10. One item was too big. Have to pay to return it. No answer on the phone contact number over 2 days at the Liverpool one store.
Most designer brand stores like this, for example BASE. Fashion, offer free postage and their customer service is impressive, immediate online chat etc- this you would expect when purchasing high price designer items. Flannels.com have a lot to learn, I won't buy from them again.


My sons ordered item was accepted online at 15:11hrs, he paid for next day delivery - all accepted. Item didnt arrive next day. Day 3 I rang, was told that it should have been dispatched and I would get a call back within 1 hour, with an explanation. No call, I rang back, no answer. Email today day 4, item out of stock, refund issued.
My point is, customer service is non existent, online ordering system isnt fit for purpose as it accepts orders when there no stock, next day delivery (£4.99) doesnt really apply as if you order after 14:00hrs, it wont be processed until the following day. Rubbish!


Booked accommodation and a taxi transfer for my son and friend via AMOMA, my experience has been faultless. Straight forward and very competitive pricing. Ill be booking again with AMOMA.com

AMOMAcom C. – AMOMA.com Rep

Hi Deb,

We strive to offer our customer with the most straightforward and hassle-free booking process and we are glad you could benefit from this.

We appreciate your recommendation and look forward to seeing you again on our website!

Best regards,

Your AMOMA.com team


Ordered an item paid postage to arrive within 25 days. This time came and went, I complained and got a generic reply saying will be despatched within 7-10 days- offering 10% refund for inconvenience on arrival of item. 10 days came and went, complained again, the same generic reply came back. I then threatened with legal action, have received a promise of a refund within 7days- we shall see! Dont waste your time waiting for stuff from this 2 bit company- totally unprofessional and unbelievable! BE WARNED.

Justfashion N. – JustFashionNow Rep

Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.

Deb Has Earned 10 Votes

Deb C.'s review of FLANNELS earned a Very Helpful vote

Deb C.'s review of JustFashionNow earned 9 Very Helpful votes

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