Garden SiteReviews 9

Orderd a large Donkey ornament when it arrived unfortunately it had a damaged ear set an email with pictures of damage, received a call the next morning very apologetic and a replacement was with me in 48 hours. Very pleased with the service and the price.

I am over the moon with my greenhouse never had any problems with it ove used it right through the summer and still have things growing in it now we have had terrible storms and it hasnt moved or lost any windowss i have evern told other family members and i defo give it a 5 star reviewmembers

The animals (especially the big Tiger) in my front garden are continuing to attract visitors on a daily basis and with people and children returning to have another look, postmen, delivery men, callers to my house with some taking photos to show and pass on to other people, some just want to pat the tiger, even the refuge bin men today reversed their lorry back to have another look, I am very pleased with them.

Bought a Basalt water feature, after few days pieces broke off /cracks showed up. Gardensite would not
Arrange a return,would of cost us £120 to return. 0 customer service

Purchased a water feature and as I removed the base from the box it broke up. Contacted company but didn't want to know, no refund or exchange so now I have a water feature with a damaged plinth.
STAY CLEAR OF THIS COMPANY

Bought a new shed from gardensite as mine was old and falling apart. Received great customer service both over the phone and over email. Ordering process was simple and easy and received great advice over the phone. Called them up to chase up my order a few days after ordering and they emailed me back very quickly with the details - superb! Shed is proudly sitting in my garden and i'm very happy with it

We brought a Wooden Shed what a disaster it turned out to be when it finally arived the shed was not what i ordered and it was dammaged and very poor quality we paid for fitting and was shocked by the bad quality it was a joke for the money we paid and may i add it was 1.400.00 not a cheap shed. I contacted gardensite and they was very rude to me blamed all the woo on me and called me a lier, i have had a right game which took months of emailing them trading standards citizen advice and still got now where. Money lost and waisted and gardensite D Cotton does not care a one bit, and Luke is even worse talks to you as if every one is a fool.