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California
1 review
0 helpful votes
Follow Jose A. R.
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Gameloft is encouraging gambling behavior in Asphalt Legends Unite. A game that is rated suitable for children. This is digital content, you get absolutely NOTHING! Furthermore Gameloft will give you nothing from their tight fisted greedy grip to have fun playing the game. The blueprint card system is broken as it promotes paywall after pay wall. The blueprint card pack are promoted lottery style and are ridiculously expensive real money, not to mention how much you have to grind for in-game token. Nothing is guaranteed even if real money is spent. Blueprint drop rates proves Gameloft being just plain GREEDY, taking the fun out of gaming!

Date of experience: December 28, 2024
France
1 review
0 helpful votes
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Working at this company has been a thoroughly disappointing experience. The pay is far below industry standards, and there are absolutely no opportunities for career growth. Promotions are nonexistent, no matter how hard you work or how much talent you bring to the table.

Management is completely disorganized, with no clear vision for the future. Decisions are often inconsistent, and communication between teams is severely lacking. Employees are undervalued, and the overall work atmosphere feels stagnant and demotivating.

If you're looking for a place where you can grow, advance, and be recognized for your efforts, I strongly advise you to look elsewhere.

Date of experience: October 4, 2024
GB
1 review
1 helpful vote
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Encourages gambling
March 27, 2022

Gameloft are encouraging gambling behaviour in Asphalt. A game that is rated suitable for children. Take a look at how the blueprint card packs are promoted + how ridiculously expensive they are in real money + how much you have to grind for in-game tokens. On Switch, they have simply ported over Asphalt with literally no testing. Customer service is non existent. Genuinely disgusting company.

Date of experience: March 27, 2022
Michigan
1 review
0 helpful votes
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Customer service is garbage
August 19, 2023

Had a known issue with one of dreamlight valley's redemption codes, went to customer service with my issue. They flat out refused to honor the code or give any compensation, even giving attitude when I persisted. The game ain't worth it, just a buggy mess and all they care about is how much they can bleed from your wallet.

Date of experience: August 19, 2023
Spain
1 review
2 helpful votes
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1000s of hours, developed great team, then Gameloft crapped all over everything and I had to stop. Take it from someone who has had their gut ripped out by these people, you really don't want to play anything by Gameloft especially asphalt legends!

Date of experience: June 18, 2021
Texas
1 review
2 helpful votes
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Evidently Gameloft has no compunction about accepting money from non-existent companies advertising everything from high end tech to chainsaws. Indicates to me that they are probably responsible for many of these fake ads, stuffing their pockets with the money of it's trusting consumers.
No, I'm sorry, I do not have the receipt for the chainsaw that I myself ordered, it was extensively advertised on Gameloft games though. The Stihl chainsaw deal.
Total scam.

Date of experience: July 17, 2022
Missouri
1 review
1 helpful vote
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Got the new DLV, didn't get part of what I paid for. Emailed the company through the game as you're supposed to and they never got back to me. Going on a week now. (P.s. This was thanksgiving weekend so didn't expect a response until the next week. It's the end of that next week and still nothing.) I just want everything I paid for.

Date of experience: December 2, 2022
Florida
1 review
1 helpful vote
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So I got a new IPad but my login doesn't work and Gameloft doesn't care. I tried calling and was routed to somebody in India (of course) and she barely spoke English (of course) and couldn't assist. Tried to call again the next day cannot get through to anybody (of course).

Date of experience: October 6, 2021
Canada
1 review
5 helpful votes
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Bad game
October 27, 2020

So many known bugs in this game never get fixed. Game is rigged. Pay to win. Grind for countless hours to get new gear while gameloft nerfs it to make you grind more. The only game where you grow weaker over time. Go figure.

Date of experience: October 27, 2020
Virginia
1 review
0 helpful votes
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Dreamlight valley.
August 6, 2023

I purchased the ultimate edition of dreamlight valley never received items. Sent gameloft proof of purchase and they said that wasn't good enough. I've paid a lot of money in this game, not just the price of the ultimate edition, but also extra moonstones! I'm done with this game. Gameloft, thanks so much for not helping one of your paying customers. It's a shame you treat your customers this way. If I could have, I would have put NO stars

Date of experience: August 6, 2023
Philippines
1 review
1 helpful vote
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Some of the games are just pay to win. Look at the Asphalt 8, its free to play. But its freaking Pay to win, making the game so f.ucking unfair to someone who had just started their journey of playing the game. And also making kids more addicted at gambling? That's freaking illegal for kids, and the tokens? What the freaking hell. That's so expensive and just useless. $#*! your Asphalt 9, boring gameplay and stupid blueprints

Date of experience: December 4, 2022
Australia
1 review
0 helpful votes
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I have been playing Gameloft's Dragon…
I have been playing Gameloft's Dragon Mania Legends for approximately 4.5 years. The customer service is absolutely terrible. Recently my real name got published on their DML Discord Forum. I reported this illegal activity to Gameloft Customer Care, as well as members of the Gameloft Board in Paris and Vivendi, who owns 56% of Gameloft. I have spent close to $75,000 on this game, yes that amount of money. The total lack of service, professionalism, as well as the breach of Private information, today I deleted the DML game and refuse to support Gameloft any longer. They didn't care a damn about me or my privacy. Now they have blocked alll communication from me.Please be careful with their games. Today I contacted Microsoft and asked them to delete my game and connection with Gameloft. This has been a truly awful experience.

Date of experience: March 8, 2024
Montana
1 review
12 helpful votes
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If you have any issues needing a follow up with customer care. Don't hold your breath because your better off winning the lottery. There text to help@ ******* useless, opening multiple tickets online are futile, and unless you want to waste your cell battery trying to get through on a call, *******3186, you're better off finding a genie for wishes. I'm not sure how any of their games run with a non-existent staff.

Date of experience: July 1, 2020
Illinois
1 review
10 helpful votes
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Gameloft is miserable!
January 24, 2019

I've been playing Kingdom (Disney) for about a month now. Out of the blue, I received a message saying I was banned' for cheating. Mind you... I've never cheated and don't know the first thing on how to cheat, especially on an app! I've emailed tons of times to try to resolve the problem, but they literally do not care. The terrible customer service rep's name is Gabriel. Absolutely AWFUL. Don't even waste your time!

Date of experience: January 24, 2019
Florida
1 review
9 helpful votes
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I have only been playing Sniper Fury for three months and have seen several instances of cheating. Sadly, this is part of the online gaming experience, I know this. What is shocking is how little Game Loft cares. They are happy to take your money but do not expect any type of support in return.
The irony is that the game itself is actually really fun. You just have to be able to overlook the rampant cheating, constant glitches, and complete lack of customer support.

Date of experience: July 8, 2020
South Africa
2 reviews
4 helpful votes
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$#*! THESE BASTARDS
October 19, 2023

Mother $#*!ers invite people to play games but in actual fact they are trying to steal and trade every bit of information they can about you. When you have lost everything and practically don't exist anymore then they pretend to listen to you but don't do $#*! because they $#*!ed you over just as planned. SAVE YOUR LIVES AND STAY AWAY!

Date of experience: October 19, 2023
Canada
1 review
7 helpful votes
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I spend gold to advance my game in DH5. Got banned right after. Contacted their support which offers no proof, and just said too bad to the entire situation.

Filed a complaint with Apple to get my money back and will never touch another Gameloft product again

Date of experience: June 23, 2016
New York
1 review
11 helpful votes
Follow David C.
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Gameloft represents capitalism at its mercenary worst. Their Customer Care department is a cruel joke. To paraphrase a popular Youtube video, crazy, nasty-$#*! Gameloft don't care. In response to my complaint that a glitch after their latest update had robbed me of a quite inconvenient but not enormous amount of in-game currency when attempting to purchase evolution materials, their stand was that since this transaction did not show up on their end there was nothing they could do for me. No amount of reasoning could persuade them to part with the few lines of code that would have saved them a customer. While admittedly not a big spender, I have made several purchases from them over the year that I have been playing DH5, but they would still prefer to lose my business rather than compensate me for my loss, even though the actual cost to them would be nothing. I am done with Gameloft and sincerely recommend that anyone else avoid ever becoming involved in one of their games.

Date of experience: November 23, 2018
Missouri
1 review
14 helpful votes
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Outright Thievery
January 9, 2018

Don't be mislead by their games initial smooth gameplay. Once you start progressing and are suckered into paying for an upgrade the game will soon thereafter quit working as it previously had. Customer Service is The absolute worse I've ever had any dealings with in any business. Their games are filled with hackers, cheats that they refuse to do anything about. If you file a complaint or request help you will become married with 3 children, a wife, professional career, house, etc... before it is ever resolved. I've now tried three of their games and had the exact same experience with each of them.

Date of experience: January 9, 2018
Arizona
1 review
2 helpful votes
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It is insane that GameLoft can do nothing (except make excuses) to prevent cheaters/hackers from ruining the game. Either allow open chat within game (to coordinate effort amongst players to ruin it for the hackers), or make the process easier to report them. The five seconds available to type a description is practically useless. If there was a button that auto-kicked someone off a server if all players clicked it, it would solve the problem.

It's pathetic that GL charges money for their games and features, but can't even deliver the most basic security. Yes, I understand that it's a moving target and difficult to track new hacks. SO COME UP WITH A DIFFERENT SOLUTION THAT DEMOCRATIZES THE BANNING PROCESS! Don't treat the symptom, treat the disease. Seriously, this is just common sense business practice. Why would I trust any other software from GL if you can't even figure out this problem?

Date of experience: July 2, 2023

Overview

Gameloft has a rating of 1.1 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gameloft most frequently mention customer service and real money. Gameloft ranks 192nd among Mobile Applications sites.

service
12
value
12
shipping
4
returns
6
quality
9