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Gadgets and Gear Reviews Summary
Gadgets and Gear has a rating of 1.7 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gadgets and Gear most frequently mention and customer service. Gadgets and Gear ranks 138th among Security Cameras sites.
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All stuffs are very unprofessional and simply too stupid.when i was called them to ask any update regarding my producr firstly he told its take time.after when i told him its alrady one month passed.theb he asked me which number etc.so without any chevking how he told me that iys take time.as per my observation this shop is just expensive shop their sales man are not litterate and they have just no quality to work this type of expensive shop.experience was vey bad
So far this is the worst company I've come across not only do they not send out their product, They do not respond to your emails in question of product. It has been a month and a half and I haven't received any information back from my emails requesting more information on my product and where it is. Do not use this company!
I BOUGHT FREEZAIR ON LINE FOR $89.99. WITH MY CREDIT CARD ON SEPT. 5.2020 I NEVER RECEIVED IT. FINALLY I CALLED U. S BANK CREDIT CARD CUSTOMER SERVICE. THEY REFUNDED ME MY $89.99 AND THEY WILL INVESTIGATE THIS CHARGE DISPUTE. THANKS ALOT U.S. BANK
I ordered 3 small air conditioners and after waiting without a word (other than the first email confirmation) for 3.5 weeks, I sent and email to their "support". After a sending 2 emails I finally received a response from Kelly Dorman, saying that I could get a refund if I wanted, or wait for the product, and they would expedite the shipping. I agreed to the expedited shipping if they could tell me when and how it would ship, Fedex, UPS, etc. They would not respond after 3-4 attempts over about 10 days. They are clearly a scam - find your product elsewhere and save yourself time and money!
They are a thief and lie, they are scam that take advantage of people. I call to get my refund back and they told me they could get me my refund jeimy *******364
Please folks, DO NOT do business with these people. They overcharged my debit card and when I called them they offered me $40. Right after that instead of refunding me they charged my debit card another $40. They are professional crooks, STAY AWAY from them.
You stupid sons of $#*!es charged my account and I never even heard of you. The customer service phone number doesnt list business hours and always says to call back during business hours and I've called during all hours of the day and night.
Your company, and according to all of your reviews is 100% BULL$#*!. This is what happens when you let a Donald Trump supporting communist in control of a website
FILING A COMPLAINT WITH THE FEDERAL TRADE COMMISSION, BETTER BUSINESS BUREAU, AND WHATEVER OTHER FEDERAL AGENCY BECAUSE THIS BUSINESS TOOK MY HARD EARNED MONEY FOR A MASK ON 3/24/2020. THE FILTERS FOR THE MASK CAME ON APRIL 14,2020. I SENT A F/U EMAIL *******@gadgetsul.com AND ASKED ABOUT THE MASK AND THE RESPONSE FROM THE EMAIL WAS:
Dear,
Thank you for your email.
First of all, allow me to thank you for your order and trust.
We are located in the US but our warehouses are in the US, China, and Singapore. We send the items per our stock.
Due to the current pandemic situation and due to health and safety reasons we are sending the packages separately in order to be safe.
Your order has been shipped and it's on its way to you.
Please understand that we truly value you as a customer and we are following up regarding the status of your package and we will send you the tracking information as soon as possible.
If you have any questions or concerns, please do not hesitate to contact us as we are more than happy to help!
--
Kind regards,
Kelly Dorman
Gadgetsul Support Team
SENT ANOTHER EMAIL ON APRIL 14, AS OF TODAY MAY 4,2020 STILL NO MASK.
CONCERNED-HARD-WORKING-PAYING-CUSTOMER
Ordered item 6 months ago, never received it. Kept emailing the company and received replies saying item was on its way and that if it didn't arrive they would refund. In a way I was lucky as I accidently clicked 2 on the order, notified them immediately and they did refund for one. Don't touch this 'bunch' they are fraudsters.
In 14-21 days you can get tracking information that says it is still somewhere in China. That is the last you will hear of it. I was going to buy more stuff from them but they cant deliver.
My order was never delivered. GadgetSnob, emailed me and said it was delivered to my house in West Palm Beach, FL (I Live in Virginia) and to contact the USPS (never mind I bought it from Gadget Snob not the USPS). Tried unsuccessfully to talk with someone on the phone at GS. GS Chat support said someone would call me in an hour (never happened). Very poor customer support, lied and cheated me and apparently others (see prior reviews). Buyer beware.
Ordered item over 3 weeks ago and still nothing, nothing, nothing, nothing, nothing, nothing, nothing nothing, nothing, nothing, nothing nothing, nothing... is that 100 yet?
I received 3 maps from Dude Gadget shipped from China. They came dented and damaged. I sent them photos, upon request, of the damaged maps. In order to receive a refund, I have to send the damaged maps back to China and I have to pay for shipping. This means I actually pay to return items I received already damaged and will never own (because they are no longer available for purchase).
I am so grateful I used my American Express, otherwise I would be screwed. This company has lied from day one and is continuing to lie to me. I issued a chargeback and America express is protecting me from losing any money. Do not buy anything from this terrible scam!
Purchasing the camera we got was a hard enough decision as it is but the customer service was fantastic. They answered all of our questions and delivered in a timely manner. Thank you.
This company takes your money and does not send you a product. It is a scam. Do not buy through them!
The shipped a broken item that was defective as shipped to me. Since this item was a gift and I did not open it in the first 30 days they refused to replace or refund it.
Update: They since have replaced the item after multiple contacts.
The people who answer your calls are pleasant but they cannot make any adjustments or do anything other than read info from a screen. They just send an email to outer space where it gets bundled with all the other emails. What a joke! I waited over a week for someone to call me back and finally had to give up and order from another site because all my time ran out before christmas. I now have a credit with them that i will never use and I'm sure they'll never give back to me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members