Refund- *******230
I am failing to understand what is going on. My sneaker was taken back on the 13/7/23 and I have not received any communication from Gstar until I wrote my review here yesterday ( 4/8/23) and now I'm being told that the sneakers I bought are "missing" and they are launching an investigation. What nonsense is that. The first time I called (21/7/23) I was told that on the system it does show that I had returned them and only then I was informed that it will take 10-14 days for the refund (instead of the 3-5 working days stated on your website).Now all of a sudden they are missing! I want my money! And the service is so bad that I am yet to receive a phone call from the last time I contacted you (ref:*******) when your agent told me had escalated the matter to your "specialist" department (because he too saw the items I had returned on the system- he also promised me a discount of some sort because of the delay from Gstar! This is very uncalled for and very frustrating. You do not have a proper system in place for returns. On your website you state that the refund will take 3-5 working days and I have been waiting for almost a month now! Worst online service EVER!

After 700 australian dollars in purchase I needed to exhange sizes. Return box was more expensive than the purchase. Several emails were sent. DHL doesnt recognise the return pick up. 3 months later, no communication was done on G star end. I would never purchase anything from this website. Shame on you guys

I got several items from this brand and the quality is unquestionable, nice designs, excellent materials and colors...

Love G-star clothes however if they want to make a dent in the e-commerce market they need to speed up their shipping and fix their website.

Ordered my items on 4 May and they are scheduled for the 17 May (13 full days). Most successful e-tailers will ship in 1-2 business days with delivery between day 3 and 5. So 15 days is woefully slow.

Secondly, I ordered a jacket which after 5 days of no shipping notification I was informed was out of stock and refunded. However, when I go to the website, it's "in stock". So there appears to be no link between the warehouse and the website.

Thirdly, whilst I had items in my cart which I subsequently deleted, they still appear in my cart. Whilst not a big issue, it just seems they Don't have a good delivery model. Shame that the website doesn't live up to the product pricing (I. E high quality, good service).

In this day and age, businesses that don't adapt generally fail. And if G-star does not improve, they will be out of business in under 5 years. You heard it here first.

Very slow service. Today is 6-th day after my order. Order #*******547.
The first day after the payment I received an order confirmation and a promise to inform me soon about the details of the shipment. The problem was that I couldn't correctly specify my phone nomber in there on-line form. This form simply doesn't work properly. Then after payment I sent them a message with right number.
In reply I received this -

Dear customer,
Thank you for contacting G-Star.com.
This email is a confirmation that we have received your request. We have created a file for under the following case number *******
We will try to provide a reply within one business day.
We hope to have informed you sufficiently.
Kind regards,
G-Star.com Customer service

2 days passed. No information.
Then I go to my account and see the mark that my order is shiped.
My order is shiped but there is no information about the tracking number.
Then again I go to the contacts. And again send a request about my order.
No reply. Sorry, there is reply, this reply
" Dear customer,
Thank you for contacting G-Star.com... We will try to provide a reply within one business day...
Kind regards..."
For 6 days I sent about 10 requests in all deparments. And received 10 аutomatic answers - "We will try to provide a reply within one business day"
I really began to doubt that I would receive something finally.
But at least on 6-th day I got the shipment details.

@GStarRAW our beloved brand is worse than AliExpress. Worst service ever. They made a mistake when sending the package and refuse to help correct the delivery address. Live person never responds to Support requests.
I have ordered $500 worth *******@GStarRAW merchandise, immediately noticed *******@GStarRAW made a mistake in the delivery address (100% their fault), and for 2 weeks been trying to contact their Support. Zero reaction.
Instead of correcting the delivery address I was receiving only automated messages *******@GStarRAW
If anybody from the management *******@GStarRAW reads their Twitter, you will lose all your shoppers with this worst ever service.
You are not able to create a simple mistake made by you in the delivery address. When I order something worth of $500 I expect a decent support service. But instead — *******@GStarRAW makes a mistake when sending out an order and then just fails to respond to any Support requests, only automated responses.
And not even mentioning *******@GStarRAW constantly sends email advertising non-existing discounts.
I used to buy a lot from you, but after terribly long shipping times and zero customer service — never again.

Very bad selected delivery carrier. I am a loyal customer of G-Star for years and I really like their products. Have been spending a lot of money with them. In NL they use DHL as a carrier. It used to always be 24-48 hrs delivery. For the last year almost every time I place a delivery there is always a problem with DHL delivery rerouting, redirecting my delivery and it takes forever. When I call CS they apologize and say they are not aware of any root cause. Worst case I had, a delivery that was supposed to be at my home address was delivered to a home address DHL depot without even trying to make a first delivery to my home. No note no nothing of a missed delivery. This depot was located far from my home so had to travel and chase for my delivery which was nicely paid to be delivered in 48hrs at my home address.

Advice to GStar, change your carrier! Post.nl is 1000 x times more reliable than DHL last years!

I purchased a pair of culottes on 11/6/2021 through Paypal (unfortunately). The charge went through on 11/8 and the package arrived in 6 days. It didn't fit or look right on me so I looked up returns. I was supposed to have a return form in the box the garment came in. There was no form, and the company cannot guarantee that it receives a return if you don't use their form and/or label. I tried to reach the company by phone multiple times on different days. The line is busy at all hours. I tried to chat, but the agent didn't come on. When I closed the chat window, the message came that it's not available (this was during the store's business hours). I clicked the link to Facebook Messenger, which is supposed to respond in 24 hours. The link didn't work. I emailed and received a generic response directing me back to the site, where nothing works except placing an order. I have spent almost 3 hours trying to reach this company. I've started a dispute on Paypal, but am not hopeful about the result.

I have returned an order I have received on the 7/12. The order was picked by DHL on the 9/12 and arrived G-STAR on the 13/12. I sent many ememails to inquire about my refund and on every occasion I received a notification from G-Star acknowledging receiving my emails yet they never responded. I contacted DHL to inquire about my parcel to be told by the investigation supervisor that he contacted DHL Holland and was told that my shipment among many others was hold by the Dutch customs because G-Star owes them a lot of money. Now I don't have the items and G-Star didn't refund me and are not responding to my many inquires. Theives! With the worst customers service. I will report them to the proper authorities

I am BAFFLED that your design team has chosen to make JUMPSUITS ONLY FOR WOMEN!
The ONLY option for a man: an OVERALL? (like a farmer! Really! Definitely not MODERN - not chic like a Coverall!)
Because GStar is ALREADY making "jumpsuits' reminicent of a classic coverall... WHY NOT MAKE THEM FOR MEN TOO.or AMPLIFY the Anemic, Oatmeal "Genderless" Collection that has NOTHING i would classify as DESIGN-forward (looks like gap in the 90s)
Just from a business standpoint- WHY? GS cut out half of their potential sales... NO SENSE!

Fire they are very rude... They listed product in their website as if the product is available they charge your credit card so far you are waiting for your product, then 3 o 5 days later they they you oh I sorry they product is not available and they already charge your credit card. And to give you the credit back at least 5 business day, why are you waking or listing a product in your website that is not available ND YOU STILL CHARGE FOR IT CRAZY CUSTOMER SERVICE, OM TOP OF THAT THE WOMAN I SPOKE IN THE PHONE SHE WAS EXTREMELY RUDE. SHOULD BE NOT WORKING THERE ANYMORE. HORRIBLE. CUSTOMER
S ERVICE —I have not desire on kept buying anything on this website company although I like their product but the personal it's ver bad

Ordered sandals. I received a huge box that could've fit 10 pairs of shoes. When I opened the box the shoe box inside was cut and no sandals inside. SCAM!

I bought a pair of really nice looking shoes but they tore after only 2 wears. Awful quality for price

Every Jeans I buy a gole starts appearing in the same spot, I dont exercise in my jeans and I certainly dont do splits. It happened to a few jeans and ignored it, then decided once to even stitch it up by a professional tailor. It never use to be like this but last 5 years the quality if Gstar is absolutely rubbish.
The T-shirts are even worse, such cheap quality, primark have better quality and that is not exaggeration, I am dead serious. After 1 wash the tshirts start losing shape and go all stretchy and the way the neck area of the tshirt sit is like a newbie has just sewn a top for the first time. Its so poor!
Over the last 15years I have probably soent thousands of pounds in Gstar and now I think it's time to accept that Gstar is incapable of making good quality clothes or they are taking shortcuts.
I have nothing against them and have previously left an amazing 5 star review and now I feel it is a huge MINUS 5 starssss!
Massively disappointed, dissatisfied and frustrated.

Not only are their jeans pretentious garbage. They literally sue small businesses' for using the word "RAW".

As a devoted G-Star Raw enthusiast for the past two decades, it pains me to express my disappointment in the recent trajectory of the brand. Over the years, I have invested a considerable amount of money in their products, appreciating their unique designs and high-quality craftsmanship. However, the recent decline in quality, lackluster designs, and subpar customer support have forced me to reconsider my loyalty.

One of the defining aspects of G-Star Raw that initially drew me in was their commitment to delivering cutting-edge designs and durable, well-crafted products. Unfortunately, this commitment seems to have waned in recent years. The once-innovative designs have become lackluster, and the overall quality of their merchandise has noticeably diminished. It's disheartening to witness a brand I've cherished for so long lose its edge.

Equally frustrating has been the decline in customer support. As a long-time patron, I expected a certain level of attentiveness and professionalism when seeking assistance. However, my recent interactions with their customer support team left much to be desired. The lack of responsiveness and apparent indifference to customer concerns only exacerbated my disillusionment.

Despite the substantial investments I've made over the years, the recent changes in G-Star Raw's direction and the disappointing customer support have led me to reevaluate my loyalty. As a consumer who values both quality and customer service, it is with a heavy heart that I've decided to part ways with G-Star Raw and explore other brands that align with my expectations and standards.

In conclusion, it is my sincere hope that G-Star Raw takes note of the concerns raised by a once-loyal customer. The brand has the potential to reclaim its former glory, but it must address the issues of declining quality, uninspiring designs, and subpar customer support to regain the trust of long-time patrons like myself. Until then, I'll be on the lookout for a brand that values its customers and consistently delivers on its promises.

Never received my package customer service sucks. Phone number on there website doesn't work. My money was basically stolen!

Great site and great shopping offer. Never had any particular issue, I will keep on buying stuff for sure!