business logo of G-Star Raw
g-star.com
streetwear, casual men, womenAge 19-25, 26-45
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About the Business

Not Found is a company dedicated to innovative solutions and exceptional services. They prioritize customer satisfaction and strive to exceed expectations through quality offerings and a commitment to excellence in every project they undertake. Their focus on creativity and efficiency sets them apart in the industry.


g-star.com
+1 833-876-9555
Netherlands
G-Star Raw is part of G-Star RAW, WHP Global, LLC
Founded in 1989
Clothing item from G-Star RawFashion apparel by G-Star RawMerchandise from G-Star Raw clothing lineG-Star Raw fashion product

Business Highlights

General

Parent Company: G-Star RAW, WHP Global, LLC
Year Founded: 1989
Target Gender: men, women

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $100

Returns

Return Policy: free
Return Instructions: products must be in new condition
Restocking Fees: no

Sustainability

Sustainability Score: Good
Recycling Program: G-Star Rewear
Responsible Materials: recycled, organic

Product

Style: streetwear, casual
Body Fit: petite & short, regular
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL), Women's (3XS, 2XS, XS, S, M, L, XL)

Customer Service

Support Channels: chat, phone, messenger, twitter, contact form
Support Phone: +1 833-876-9555

Payment Options

Payment Methods: card payments, PayPal, financing, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Rakuten

How would you rate G-Star Raw?
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Reviews Summary

G-Star Raw has a rating of 1.4 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with G-Star Raw most frequently mention and customer service. G-Star Raw ranks 335th among General Apparel sites.

service
23
value
22
shipping
23
returns
22
quality
22
New York
1 review
5 helpful votes
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No refund!
November 12, 2020

Horrible customer service, no refund for a month. No help from emails and calls. I don't know who to contact or just to file.law suit

Date of experience: November 12, 2020
GB
1 review
3 helpful votes
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Crap service
December 1, 2021

Clothes way to big sizing all wrong refund now taking the piss to get back. Company sucks. Heed the reviews people

Date of experience: December 1, 2021
Italy
1 review
1 helpful vote
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Wide selection of good quality products, and good customer service. I'm a regular customer and have 0 complaints so far!

Date of experience: May 23, 2022
Netherlands
2 reviews
2 helpful votes
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Een mooie dure vest besteld bij G-star!
Toen ik hem binnen kreeg en paste zaten er allemaal losse pluisjes langs de rits! Kwaliteit was ver te zoeken! Melding van gedaan en maar 10% korting gekregen! Ik was het daar niet nee eens en dat mailde ik terug! Zonder antwoord terug?
Dus voel me niet serieus genomen!
Bestel hier nooit meer! Was eerder altijd een tevreden klant! Als je als zo'n groot merk zulke kleding durft te verkopen met prut kwaliteit en maar zo'n korting geven is dat een schande!
Follow up Case #*******

Date of experience: August 2, 2021