Fur Source

Excellent product and service! I got my order shipped next day and arrived in 5 days. The quality of fur is great. The rug fits my couch perfectly and is very cosy when I seat or lie on it. So soft and thick! Will order again. Thank you!

I placed an order and have been struggling to have them ship the product. I needed it before Christmas and I paid extra for shipping. Anyway, they said that because my shipping was different from my billing address I would need to screenshot my banking statement... who does that? I was upset, but sent it anyway. I then was emailed it was not good enough and they would send it to my billing address. I'm so annoyed and I don't care. I have multiple homes that would not have been a problem to begin with. I tried speaking to a manager, but was told they do not work on weekends. I then called on Monday and was told I could not speak to a manager, I can only email. I mean, I can go on. The customer service is terrible and my purchase was $700.00. One, that's hardly a huge amount of money and two, I should not have to send personal banking statements to anyone for my own safety and convenience. An lastly Their service sucks. I don't even want the product anymore. I think they work from home. I could at no point speak to a manager and everything has to be done through email. This whole experience has been dreadful. I even thought that it could have to do with the fact that my last name is Hispanic, and maybe they think I'm a thief. I was definitely treated like one.