Funchatt

Dear Albert,

It is true that our platform is quite expensive. However, we would like to draw your attention to the fact that there is no need to pay for a monthly/annual subscription to enjoy all the benefits. You only pay for the services that are provided to you. You can choose the services you are interested in and control your spending on them. If you're an active user, you can get a special promotion to receive some free bonus credits.

In addition, we try as much as possible to make sure that our trusted users are interested in communicating with other users on the platform. We need to see the photo IDs of all our trusted users.

Also, our members have different final goals on the platform, like just chatting on the site and posting some interesting information or meeting new people and we respect that. You can always check the description of the member to match your interests or goals on the site.

In case you have any questions or issues with the payment - feel free to contact our Support Team via support@funchatt.com - we will gladly assist you.

Best regards,
Funchatt Customer Support

Dear User,

Thanks for leaving your feedback with us! We're sorry you feel this way.

Ensuring the authenticity of our members is a priority on our platform. The profiles of our validated members are verified to maintain transparency and trust within our community. If you notice a suspicious member, please do not hesitate to contact our support team at support@funchatt.com. Provide us with the member's ID and the details of your concern. You can also report a user's profile on the platform if you suspect that they have broken the rules. We take this very seriously and will conduct a thorough investigation to protect the integrity of our community.

Best Wishes,
Funchatt Customer Support

Dear Renee,

Thanks for sharing your feedback with us!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@funchatt.com and we will be happy to help you

Kind Wishes,
Funchatt Customer Support

Dear Mike,

Thank you for your comment on our website.

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Nevertheless, we need to remind the prices for the activities on the website: the chat costs 2 credits per minute, to send the photo in chat - 10 credits, sticker - 5 credits.
Please remember that this information is available for you on the profile, where is Credits Tab.

If you have some questions about the website or problems using the platform, you can contact us at support@funchatt.com.

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Funchatt

Dear Ed,

Thanks for the feedback you submitted.

It is a pleasure to know your opinion about our platform.

We would also like to inform you that our user personal data security level is at its highest, besides, our entire system is protected by TLS 1.2 and TLS 1.3 protocols which play an important role as encryption protocols intended to keep data secure when being transferred between you and our service networks.

Another feature that highlights our position among other platforms is that we constantly scan our system algorithms and networks for security measures and liability, also we are using Cloudflare systems which guarantee data transfer security and generate a strong defense against breach attempts.

Considering the above, we have solid ground to say that is completely safe to use your card for the payments on our platform.

Best regards,
Funchatt Customer Support

Dear Gary,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

Please, contact us via support@funchatt.com and share all the details regarding your feedback on the platform about your issues with payment that you rated 2 stars.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Funchatt

Dear Customer,

Thank you for taking the time to share your concerns!

We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Trusted Member sign.

Therefore, if you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to support@funchatt.com and we will review the case.

We work 24/7, so we would be looking forward to your letter with all the details regarding the situation that got you concerned.

Best Regards,
Support Team Funchatt

Dear Gerald,

We appreciate you taking the time to share your feedback with us!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@funchatt.com and we will be happy to help you with that.

Kind Wishes,
Funchatt Customer Support

Dear Bobby,

Thank you for sharing your feedback with us! We’re sorry you feel this way.

We do not tolerate the scam and always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.

Our goal is to allow users to engage in communication with the real person and not some fake profile. That’s why we carefully approve trusted users to be registered on the website and they undergo strict verification checks that confirm their identity. All of them have different goals and reasons to communicate with other users and their style of communication may differ from person to person.

In any case, if you notice something suspicious in the behavior of a specific member, please contact our Support Team via support@funchatt.com and let us know the member ID and the specific facts that give rise to concern. We will investigate the matter and let you know the results.

Kind Wishes,
Funchatt Customer Support