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FreshwaterSystems Reviews Summary
FreshwaterSystems has a rating of 3.1 stars from 3,923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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I have a new RO faucet. Buying it from this company website was easy, I was given good advice and the price was fare.
I received wrong product item different from what was ordered twice in a tow. The shipping department work process appears to be very much in disarray. No quality program is in place. Customer service was very slow and was not sensitive to the needs of a customer. A totally unacceptable experience that i want to forget about. Will not recommend this suppler to anybody.
Ordered product and received email confirmation immediately and provided shipping information with no issues. Thanks!
Great price with all the correct filters needed, and the shipping rate
Was reasonable also (compared to other sites). Somehow the package
Got misplaced somewhere along the shipping route (in Minnesota) and
It took four days longer for the package to find it's way to me, but that
Was not the fault of FreshwaterSystems. Will use their services again
In the future.
Order placed and paid thru Pay Pal and we received the wrong item. I made several calls to get a return label. It finally arrived and returned to Freshwater Systems today, October 20. The original order was placed around October l. We still have not received the correct item. We have been out of the filter for a week. What went wrong?
Responsive website, easy to navigate, good communication after purchase, speedy delivery, and overall, a competitive price. I will be a return customer
I was very impressed with the fast service once order was submitted.
My order was delivered in short amount of time.
Thanks for outstanding service
Personalized attention is gone from years past. They give you free shipping and it takes twice as long as it says on their website, WITHOUT TELLING YOU. Keith in customer service was rude and condescending, said the delay was not their company issue and when I called FEDEX to verify whose issue it was, it wasn't FEDEX. Freshwater chose to send me the filters that I needed via a donkey and a slow barge around China. Truthfully, in FEDEX's own words
"Freshwater chose to send you your package the slowest and cheapest way possible". Pathetic!
Sometimes we are able to order from Fresh water and get our items right away, and then other times, it takes several weeks to get them. It would be easier to manage back order items if I was aware and could trust the dates I am given. When I place the order, it doesn't indicate that the items are back ordered and many times, when I do get a back order date, it doesn't hold true.
I ordered three filter for my refrigerator from you and got them quickly! But more than that I shopped around extensively and found you to also had the best price on the web! So thank you for both a good price and great service!
Matched exactly with the original ring for the whole house filter system
I purchased a filter that did not contain the expected connections and when I realized I needed to return it, Kat helped me find the correct filter and fulfill the return. Thanks.
The transaction went smoothly and the delivery was on time and packed great! There was not a chance of anything getting broken and I am very pleased with my items. Kudos to Freshwater Systems and their attention to detail!
The whole process from placing the order and receiving the material was smooth and easy. Material arrived in the time frame promised!
I was kind of disappointed about the wrong size of material send to me, we are trying to fix a RO system for our visitor here at Grand Canyon National Park, looks like they still have to wait for awhile to get water to drink
From the business
Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members