Always excellent service amd great products. One small issue: i asked for a filter removal tool, amd the one suggested by the live chat assisstant turned out to be too big. I need to return it and get.the right one. Otherwise, very happy. Shipping is fast. I like Freshwater Systems a lot!
Very good experience with Freshwater Systems, my order was processed quickly and the pump shipped promptly. The pump installed easily and works very well. Would recommend a pressure regulator for the out put side.
Experience with FedEx was less than stellar, Freshwater Systems got the pump out quickly however, it spent 2 days in the local area waiting for delivery and was then dropped curb side. I would have thought better of FedEx.
Product as described, installation very professional, the team worked with me and poor weather conditions in the local area to complete fabrication of rainwater collection tank in a timely matter. Exceeded all expectations! I'm very happy and would recommend to friends and anyone asking for a recommendation on product and installation.
I ordered replacement filters for my under sink RO system. Prices very reasonable and low cost shipping. They were shipped the same day I ordered them-great service. I will continue to buy all my filters here.
I had a hard time with their web site, had to repeat my input several times.
It wasn't like this when I ordered a few times before.
It should not be hard to have different billing and delivery addresses, but the
System could handle that it until it did, for no clear reason. Someone from FS responded to mi inquiry, saying it might be a problem with older IE but I have not used that for years. I was on a iMac, using Chrome 48. 0. 2564. 97. I did get the delivery as ordered, and quickly, so in the end it was OK.
Delayed delivery because out of stock. That was no problem. The challenge was when the estimated delivery date was given. Servere snow storm so I added 4 days after the roads were passable. I did not receive a new date until I sent an angry note. The person who responded did so promptly and courteously. There should have been a bring up file. The company should have initiated contact with me.
This is the second time I've ordered filters from Freshwater Systems, and we are totally pleased with your products, prices and service. Thank you for all you do and for always being there for us.
Gerald.
Already knew what I needed since I was simply replacing a unit that died. So, straightforward purchase. These guys had the best price that I could find and unit arrived in a reasonable amount of time.
My order was delayed due to a backorder but this was never communicated. I sent an email through the web site questing the delay and still got not response. Almost four weeks later I was emailed that the part had shipped.
Ordered and waited for almost 10 days. The delivery status was not being update by FedEx. Customer service department wanted me to wait until FedEx relocate the package instead of sending out new package to me.
I placed my order online. The product arrived within a few days of my placing the order. It was packaged well therefore arrived without damage. As with prior orders, this too has been a good experience.
Since filters comes in many sizes, and hook-up configurations, it is necessary to describe them in detail. The use of industry jargon and lack of description is not helpful to customers. In my case I purchased an in-line filter which I could not install as planned. Return postage and new shipping make it prohibitive to return the item.
I went on their website and correctly typed in my RO filtration system model and brand. Their website recommended the replacement tank model. I ordered it and when it came it was wrong. They want me to pay to return it plus a restocking fee. Also, they said I made the error. Terrible customer service! Go somewhere else!
I bought a low pressure alarm. It didn't work when I took it out of the box. Called company, filled out paperwork, took photos, and submitted paperwork and photos. Still waiting for a refund or replacement. Haven't been contacted by anyone to tell me they got the email, or as to when I can expect my refund/replacement. Time is money, and they have my money and are taking their time...
My item was on back order; and when the item became available, my credit card number had been changed. Freshwater shipped my item anyway even though they could not be sure that they would be paid for it. (They were; I responded promptly to their email requesting a new card number.) The item, a bottle suitable for iced tea, was a hard to find item and is excellent.
The good news: my UV bulb arrived quickly and safely. The bad news, it didn't turn on. When I called Fresh Water Systems, they told me I had to go back to the manufacturer to get a replacement - I hate when the company I purchase from doesn't stand behind what they sell. They advised me that it might be my power supply; that it takes more power to turn on a new bulb, than the one currently in use. So, I ordered another bulb that also did not come on. Now I have to order a new power supply - my 2.5-year-old Master Water Systems UV power supply has apparently crapped out!
I have no complaints in terms of the online purchase process in process. It was simple and we received the 6 pack MWF filters within few days as scheduled. My only issue is to make more available the local MWF vs. the international. However they're practically the same.
I used FreshwaterSystems for approximately 8 years now to supply filters and reverse osmosis system parts. Their service and pricing is excellent on quality products. Their website is friendly and well designed.
I needed filters for my reverse osmosis water system and was glad to find them at Fresh Water Systems. They were easy to order, arrived on time in good condition. Next time I can order a full year's supply at a discount. Sounds like a plan to me!
For a $7.00 item it cost us $80.00 with the price of the freight we thought it was coming by UPS but it was delivered in the mail and not in a very timely mater. Product was what we needed to get our water filter system running again which we are satisfied with
Overview
FreshwaterSystems has a rating of 3.2 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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- Greenville, South Carolina
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Business History
In 2004, the company relocated its headquarters to Greenville in the verdant Appalachian foothills of South Carolina. Today Fresh Water Systems is one of the largest direct providers of all things related to water treatment and purification, supplying both homeowners and internationally recognized corporations with everything from hard-to-find small filter parts to large-scale purification systems. In 2014, the company moved into a new building with greatly expanded warehouse, call center and office space from where it serves an ever-increasing number of customers throughout the US and internationally.
FWS recognizes that its business centers around water, one of the Earth's most valuable resources, and takes very seriously its commitment to improving its impact on the environment. The company actively promotes and seeks out products that reduce pollution and support global sustainability. In its own operations, it has instituted comprehensive recycling programs throughout its everyday operations.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members