Frames Direct

Do not order Ray-Bans from Frames Direct because what shows up in the mail is unlike any Ray-Bans I have ever owned. I always buy the exact same frames so I know them well. The Frames Direct sunglasses were cheap feeling and very light weight. They were more like dime store sunglasses that should cost $9.99. They want to charge my $40 to return them because they have RX lenses. I understand if I was returning them just because I didn't like them or something, but these are unlike any authentic Ray-Bans I have ever owned so why should I pay them a penny? Something is very shady about this company and their customer service stinks too.

I am stunned that Trust Pilot give them such a positive review. They are awful. After Ordering frames with prescription lenses, Frames Direct contacts me two weeks later to say that the blue Armini glasses are out of stock. They offer the same exact frames but in grey instead of blue, but it is $100 more. I tell them they should honor the price that I paid for the blue frames - no go. I reluctantly agree to order the more expensive lenses and when they finally come in almost 4 weeks after my order, the prescription is totally wrong and I cannot see with these glasses on. Taking the frames to an optical place to have new lenses made. DO NOT USE THEM.

Buyer Beware - Sold used, damaged sunglasses as new.
I strongly urge anyone reading this to think twice before purchasing any glasses from this company. Twice I bought non-prescription glasses without issue, other than the excessive delays. They pretty much say anything you order is on backorder. However, when I purchased my third pair ($300 Persol sunglasses), the glasses I received were visibly used. There were filthy fingerprints all over them, a loose bridge, old hardware. It looked like they had been cobbled together with parts that were laying around or something I would have purchased off Ebay for $50. They did not offer a refund or the option to replace them with actual new sunglasses, which is what I ordered. This company pulled a bait and switch and then stopped responding to my messages, leaving me out $300 and with old, used sunglasses. They are the absolute worst and I would give them zero stars if I could. Buyer beware!

From Ontario, Canada!
I have a very high prescription plus Prism problem, many Canada websites cannot fit my need. Somehow I found Framesdirect from US, I am just taking a risk! I got my glasses within a month, it fit perfectly and I only pay half of the price comparing to the retail store in Canada. So I am ordering a spare one again! Very happy with the choices and price.

First ordered and paid for my frames on 11/8/23 only to learn on it 11/9/23 that the frames were backordered. I probably would have ordered a different frame had I known. On 12/14/23 my glasses were shipped. Once I received my glasses I began having problems with my glasses. One lens was not tight and fell out repeatedly. The clip on sun glasses did not seat properly.

Eventually the lens fell out causing it to chip. On 1/11/24 I reported the issues to Frames Direct and was sent a return shipping label. On 2/8/24 my glasses were shipped back to me with all the problems corrected.

Although the ultimate outcome was positive, you can probably understand my frustration with the entire experience.

I used to love this website for glasses because of their options then i realized you are not actually getting any kind of discount (which is especially annoying since AFeyewear-military discount discounted glasses is now frames direct) if you find a pair you like i highly suggest taking a screenshot of them and searching throughout other websites certain frames they have $485.00 & $530.00 are sold on other websites for $200.00- $300.00 range. YES they do price match but only one discount per item so if you get the frames you like for the lower price their lenses will just make up the difference (in some cases more) which in my opinion totally defeats the purpose of having a price match options. It also says they do not accept prices lower than their advertised price... which is literally price matching. I will say they're very responsive and kind and i never once had an issue receiving my glasses in mint condition with great customer service. Wait time is better than most but they still take a long time to be made before they are sent out. Another thing is you over pay for their lenses if you do not get the 60% off they'll charge you the price you could have got sapphire or other higher quality lenses for therefore still over paying.

After paying $300 plus for a pair of eyeglasses I waited like a month then I got them defective. They didn't polish the edge as requested and paid for and they didn't fit the lenses to fit the frame but rather jammed them in. Will never use them again

Ordered glasses and did not realize that it would take over a month to receive them. Then they play the shipping game where they tell you a date and they print a label on that date but the package does not leave their facility. After contacting them several times to get updates and try to expedite the order, they would do nothing, except tell me their policy is on the website, and offered no solutions. Terrible Company!

I ordered a designer frame and a prescription lens. From the get go they weren't correct. I had to have the lens at additional cost replaced by my optometrist. Recently the temple arm broke off. When I inquired about fixing they told me that they couldn't help me but, were happy to sell me a new pair. Don't waste your money with this online company for prescription glasses.

This is the 2nd pair of frames bought, so you can tell I love them. Frames Direct agency is awesome at keeping you updated on your order and shipping. They're very helpful at answering questions and helping you. The 1st ones bought a few years ago were too short and we had to be exchanged!

Even though I ordered my right frame size that sent me the wrong frame size and then told me after they sent them they don't come in my size. Now I have glasses that are too big for my face and they want to charge me to exchange them. I will not ever use their company again.

I purchased glasses from Frames Direct, and within 8 months one of the arms just fell off the frames. I had to Kra-z Glue the arm back on so that I could see (I don't have backup glasses). When I notified Frames Direct requesting an exchange, they denied the request due to the fact that I glued the frames together. Are people supposed to just go around blind? The best they could offer me was a 10% discount on new frames - total BS. I will not buy from them again!

Horrible company with horrible customer service. Sarah W. Is about as friendly as a rock. Unpleasant and zero sympathy.
My sunglasses I ordered should of taken 10 business days to produce. A week after ordering I was told that they were back ordered for SEVERAL months. I decided to wait because I really loved these sunglasses. Fast forward a month later, I was then told the sunglasses I ordered were discontinued. Sarah W. Told me that I was not charged for this order. A week later after reviewing my credit card statement sure enough there was a $175 from frames direct from a month ago for sunglasses I never got, and that had been discontinued. I'm warning others. DO NOT ORDER FROM THIS WEBSITE. Total scam! Look at all the other reviews. Go somewhere else and you won't be scammed."

Basically I read all these comments right after I placed my 400dollar order. You guys scared the crap out of me! No free returns, bad customer service blah, blah so many bad! I called them 3 times after placing order, once to check make sure they got everything right, 2nd to add a part much needed that my dr didn't put in prescription, that explained was very important, 3rd and last to update order. Every time I called I spoke to American rep Who was smart and knew what they were talking about and helpful. I told them well I hope everything goes through so I don't have nightmare like u guys. The glasses came through perfect I love them better then americas best could do because they fit me better and offered Better options on their website plus were 200 less! You would have to be an idiot to get your order wrong, double check your own numbers and mistakes before blaming a great company.

I ordered a pair of Armani Exchange AX1015 glasses with progressive prescription from FramesDirect.com. I was very excited to get a new pair of glasses, as I had tried on these frames in a Lens Crafter store and liked them very much.
When I received them, it felt immediately that there was something wrong with the lens. I wore them for more than a week to be sure, but the lens are just plain bad. There are distances close up where I cannot see clearly from any part of the lens. The lens also causes flat surfaces to appear to curve upwards and at night has visible starring effect.
Shiite lenses, and I'll probably have to eat half the cost of the lens, even if they let me get a refund.

They require you to get an actual prescription and if you have a card from glassesusa it doesn't count. They want you to go and get a new one, who is paying for the glasses me or them? I should get what I want if I'm paying for it. Stay away from this place they don't want to sell.

On their website the process of entering your prescription allows you to place an order without PD. Yet after you submit your order it then requires you to provide the PD and if you dont have it they will not issue your glasses. When I called to advise that I didn't have a PD, the rep on the phone wants to argue with me. How am I to provide something that the eye place I went to did not have on file! Since she wants to have an argument, I canceled my order. No one has time for ignorant websites that gives you options and then demands the exact thing that they gave you a yes or no option on. Don't waste your money, there are better places to go and FAR CHEAPER too, and they appreciate your business far better than these people do! Rudest customer service I have ever spoken too, never even offered to assist in figuring out to get a PD to complete the order.