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Forward2Me has a rating of 4.7 stars from 1,208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, fast response, and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
After having tried pretty much all the leading forwarders for many years, I am currently using only Forward2me. No need to look elsewhere - they have it all. Multiple locations in most major e-commerce countries (US, UK, Germany, Japan), competitive pricing, work with all major couriers, work fast, and even fill out the customs declaration for you (you just need to input the price). A real treat! Kudos to Regilyn from Customer Experience for assisting with the rare issue when it arises.
As the shipping costs were so high I asked customer service if they could make the packaging just 1 cm smaller on any side. I said just 1cm. Customer service replied that they had packed it as small as possible. I believed the customer service reply and paid the shipping costs offered. However, when I opened the box I received, there was more than 10 cm of space on top side. In addition, the space contained a paper cushion. Packed it as small as possible? I understood that Forward2Me won't give to make effort to reduce shipping costs for customers. If the service does not improve, I will change to another forwarding company.
After having tried pretty much all the leading forwarders for many years, I am currently using only Forward2me. No need to look elsewhere - they have it all. Multiple locations in most major e-commerce countries (US, UK, Germany, Japan), competitive pricing, work with all major couriers, work fast, and even fill out the customs declaration for you (you just need to input the price). A real treat! Kudos to Regilyn from Customer Experience for assisting with the rare issue when it arises.
I would like to express my profound gratitude to Forward2me UK for their exceptional service and unwavering dedication.
Today, it is rare to find an international parcel forwarder that stands out for its professionalism, reactivity, and ability to solve problems efficiently.
Régilyn demonstrated a willingness to anticipate and act quickly in resolving my request. All in all, my parcel arrived. I'm delighted!
Hello Mhoëily,
Thank you so much for your incredibly kind words and for taking the time to share your experience with us. We're thrilled to hear that you were especially impressed with the service provided by Forward2me UK and Régilyn in particular.
Our team works tirelessly to ensure that each customer receives the highest level of professionalism, responsiveness, and problem-solving expertise, so it's truly rewarding to know that we've met your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
The shipping price is good, and the option to combine packages removing the outer box, all together in one box is cool. Occasionally there have been problems like mislaid parcels, however the customer service department do their best to resolve any issues. So, overall, I would recommend them.
I'm astounded by these 2 ladies amazing customer support ethics! They're friendly, kind and most of all helpful. They always make my shipping experience with Forward2me so much better, and I'll continue to use their services
Hi Saabirah,
Many thanks for the 5 star review for Jane and Reg!
I Am extremely grateful to Regilyn for promptly and efficiently addressing my query. Despite my initial frustration, Regilyn took the lead, clarifying my doubts and resolving all confusion regarding packaging and combination services. She cleared everything for me at the USA warehouse. Her patience and friendliness were remarkable. I extend my heartfelt thanks to Regilyn for restoring my trust in Forward2me. It was truly a pleasure interacting with you. Your exceptional service sets you apart - thank you for being outstanding!
Regilyn's exceptional support extended beyond addressing my immediate concerns; she went above and beyond to ensure I remained informed every step of the way. Her proactive approach to keeping me in the loop was truly commendable. Amidst the intricacies of my query, she consistently provided updates and guidance, demonstrating a genuine commitment to customer satisfaction. Regilyn's dedication to transparency and communication significantly enhanced my experience, reaffirming my trust in Forward2me. Her efforts to keep me informed exemplify her outstanding commitment to customer service.
I am very grateful with the services provided to me especially Joyce, the way we communicated and how she handled my query. Excellent!
Hi Masego,
Thank you for taking the time to share your feedback! We're happy to hear that Joyce provided you with excellent service and effectively addressed your query. We'll be sure to pass along your kind words to her.
Your satisfaction is important to us, and we're grateful for your appreciation. Please don't hesitate to reach out if you need any further assistance in the future.
Many thanks,
Aimee
The Forward2me customer service is excellent -courteous, kind and professional.
With JANE everything is posible. Av been asist throughout the whole process of transaction with the company and am totally truthfully hapy. She keep in touch with me with a very kind heart and she realy understand and has the answer to all my question.
I feel very secure to deal with such an agent like JANE. Well done JANE keep it up...bless you
Products used:
I was mostly in for spare parts
Hi Joeliff,
Thanks for the 5 star review for Jane!
I've used the service three times to forward items from UK storage to my address in Brazil, and the experience it was always fast and efficient. I prefer to use DHL as a courier. The packages were carefully packed, and whenever I needed support or had questions, they responded quickly and accurately. I highly recommend it.
Hi Andrea,
Thanks for the feedback.
It's fantastic to hear that you've had consistently fast and efficient service with DHL for forwarding items from the UK to Brazil using our services.
If you ever need assistance with shipping or anything else in the future, feel free to reach out.
Many thanks,
Forward2me
Great purchase, very cheap (if you choose the cheapest) it arrived in the warehousd quickly, shipped to me quickly, and arrived to me in time, although the package was in rough shape, the seller put alot of bubble wrapping so no worries, thanks alot forward2me :)
Dear Aleksandar,
Thank you so much for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had a great experience with our forwarding services. We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Christine".
At Forward2me, our team strives to provide exceptional communication and ensure that our customers have a memorable experience. Your feedback reinforces our commitment to delivering the best possible forwarding shipping experience to our valued customers like yourself.
We are thrilled to have met your expectations, and your satisfaction is our utmost priority. If there's anything else we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to assist you.
Once again, thank you for your positive feedback. It truly means a lot to us. We look forward to serving you again in the future.
Best regards,
Aimee
Great, friendly fast help. I had a tricky issue but they took care of everything so I could relax
I used this service for an Etsy purchase. I'm buying a lot of things for my upcoming wedding and I saw some items on Etsy that only shipped to the UK. I looked up ways to ship to the US, and foward2me looked like the safest bet. Going into it I was a bit hesitant, just because my purchases were so big. But, their customer service team did a great job assuring me that the packages were in safe hands. It only took about 5-6 days to receive my package and that's including shipping from retailer to my UK address. A little pricey but would definitely use again.
I like working with this company because they are really honest. They do not add an additional charge to the calculated shipping fee. Regilyn thank you very much for your help.
Hi Hakan,
Many thanks for the 5 star review for Regilyn!
I wish to provide this additional feedback on my.forward2me.com, in the footsteps of my initial review. I chose my.forward2me.com to act as my forwarding agent for purchases made on UK and US web sites. After a very fast and easy account set up, I had my first UK package delivered to my.forward2me.com, then received the package at my home address two days later, i.e. Faster than most domestic mail. This is what I call a customer-oriented company, and they have my business for years to come.
Hello Theodore,
Thank you so much for taking the time to provide us with this fantastic feedback!
We're delighted to hear that your initial experience with our service was not only easy but also exceeded your expectations in terms of speed and convenience. Our team is dedicated to providing a seamless and customer-oriented experience, and your positive comments reaffirm our commitment to delivering top-notch service.
We're thrilled to have earned your loyalty, and we look forward to being your go-to forwarding agent for many years to come. If you ever have any questions, concerns, or additional feedback, please don't hesitate to reach out to our support team.
Warm regards,
Aimee
I opened an account today, asked a question today, got an answer today, enlisted my first UK shipment today. How much better can it get?!
I had an issue using the German warehouse for the first time. It appeared that ID documents and proof of address must be uploaded, before shipments, even repacking can be done. Since there is (too) little information given on the package inbox, I tried and tried to request repacking and only a pop-up telling me documents need to be uploaded before this can be done - without saying what kind of documents, could have been invoices for some of the packages as well… Finally Honey guided me and the approval of my documents was done within an hour or so. Great thanks once again to the Forward2Me support team and this time in particular to Honey!
Hi Uwe.
Thank you very much for taking the time to submit this review.
We are really pleased to hear that you have felt continuously happy with our service for the last 5 years. It is also great to learn that you have been very satisfied with the communication and support that you received from our agents Aimee and Nica. I will pass on your gratitude to them personally.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Got a parcel forwarded to the UK to US, the entire experience was perfect. You can combine packages for a smaller shipping fee, if you are getting multiple. They also log every item in your parcel for your viewing so you can make sure everything you ordered is there. After being combined everything was really well packed and arrived quickly! Would use this service again 10/10
Jane was really helpfull with my query. She was prompt and courteous. She provided an update of my order which was received at their UK warehouse but was not moved to the "In Review" section. I have been using Forward2me for quite some time now and I am really impressed with the services that I am getting. Wait times are literally non existent, you will get updates in an Instant. People like Jane are the real asstes of the company. Keep up the good work Jane!
Hi Rohan,
Many thanks for the 5 star reviews!
Nica is so amazing! Shipped out my packages with forward2me from UK to Namibia for the 2 nd time and they never disappoint. They followed up to make sure it was really delivered to me as the tracker suggested.Am forever grateful for their service that is always on point & on time!
Hi Maria,
Thanks for the 5 star review for Nica!
Many thanks,
Forward2me
Best service every! I love how Jane can calmly help you and always professional. I haven't missed anything ever since I tried them out! My parcels get to Namibia on time
Forward2Me was fast and hassle free, really exceeded expectations. I'm a nervous buyer, but Forward2Me took great care and did not let me down. I've used a couple of times now to ship to USA and extremely happy.
Hi Anthony,
Many thanks for the 5 star review!
Jane and the team at forward2me were really helpful the past few days, I had a mix up with the seller I was buying from and they did all they could to help on their end. The problem was solved and I will now have the Christmas gifts I bought in time with the 2 day shipping I selected, for a very reasonable price, this along with the safety of going through a company I can trust with post makes their service one that I will use many times again in the future.
Thank you so much
Hi Nikita,
Thank you for taking the time to share your positive experience with Jane and the team at forward2me. We are delighted to hear that they were able to assist you effectively, especially during the busy holiday season.
Ensuring our customers receive their gifts on time and at a reasonable cost is always our top priority. We truly value your trust in our services and look forward to assisting you with your future shipments.
Warm regards,
Aimee
Was struggling to get a motorcycle part shipped from the UK to the US. REGILYN was superb in her communication skills and content of her answers. As it turns out, the Ebay shipper changed his profile that allowed me to get the part without using Forward2Me. That said...it doesn't negate the fact that these people are very attentive to customers. Highly recommend them. Rick
Dear Rick,
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with our customer support team, particularly Regilyn.
While it's great to know that you were able to obtain the motorcycle part you needed without using Forward2Me, we truly appreciate your kind words and the recommendation.
If you have any more questions or need assistance with anything else down the road, please don't hesitate to reach out. We're always here to help.
Safe riding, and thank you for choosing Forward2Me!
Best regards,
The Forward2Me Team
Forward2me keeps exceeding my expectations. Aimee was fast responding to my initial email. The UK warehouse quickly repacked and updated the shipping rates for me and then Aimee followed up immediately to let me know my packages were ready to be shipped. I couldn't be happier with this service. Thank you so much for everything you guys do and allowing me to shop across the ocean for treasures I love!
Honey and the UK warehouse have been a pleasure to work with so far. I am new to this service and there was an issue with a package but Honey emailed me and took care of it quickly and resolved the issue without delay. I am impressed with the excellent communication so far and would recommend this service! Thank you.
I want to express my gratitude to Simon from UK Warehouse who handled my packages with extra care.
He make sure that my packages are well packed and secured to avoid damage during transit.
He is very professional dealing with this kind of request. Keep up the good work, Simon!
Forward2me is a very trustworthy and world class shipping company.
Ms. H
Hello Ms. HP,
Thank you so much for taking the time to share your positive feedback regarding your experience with Simon from UK Warehouse at Forward2me.
Simon is indeed a dedicated professional who takes pride in ensuring that packages are well-packed and secure to prevent any damage during transit.
If you want to use one of these addresses in the future, we do have a USA, Japan, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
Excellent service, fast reliable. As soon as item i received it is ready to go out with a variety of shipping options.
I have been Forward2Me customer for sometimes now and their 5-STAR SERVICE never failed to impress me. AND that's why I keep on coming back to them. My sincerest thanks to Honey Angela Pascual; thank you for your continuous kind attention and promptness in helping me out with my issues!
Hi Ariffin
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Nica.
We look forward to assisting you with shipping again very soon.
Kind regards,
Chris
The set up and forwarding process was straightforward and went smoothly. Very easy to use.
I had an issue with my requsest to repackage / optomise my parcel, but customer service quickly reached out and made it right, and explained how to improve this step in the future. Thank you!
Gain trust and grow your business with customer reviews.
forward2me is an International parcel forwarding service! You can now easily shop in the UK, Guernsey, Germany, Japan, or USA and then ship worldwide. Use the FREE addresses we provide to shop in the UK, Europe, and Asia. On receipt of your goods, we ship to 190+ countries in as little as 2 days.
Providing an outstanding parcel-forwarding service since 2010. Our aim is to help thousands of people worldwide to shop and ship with ease.
Current warehouse locations in the UK, Japan, Germany, Guernsey, and USA. Other warehouse locations are coming soon. Watch this space!
Hi Ido,
Thank you so much for taking the time to share your positive experience with Forward2me. We are delighted to hear that our forwarding services have met and even exceeded your expectations.
We greatly appreciate your acknowledgment of Regilyn from our Customer Experience team.
Thank you once again for choosing Forward2me as your preferred forwarding service. We look forward to continuing to meet and exceed your expectations in the future.
Best regards,
Aimee