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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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At this moment I'm grateful that someone has listened to me..
I like the fact that someone always answer your call.
Thank you for your thoughtful review. Your review embodies so much of who we are and our values as we always aim for excellent customer service and communication. We are honored you chose us to assist and wish you all the best. Have a great day!
Very good overall experience, very helpful, very understanding and compassionate staff.
Thank you Lina for your kind review. What you are describing is the service we strive for and we are glad to know it shows. Take care.
Good helpful easy to fill out. Not hard at all. Only took a couple minutes.
Thank you Krista, we know finding an attorney is not always easy and we strive to be there for our clients when they need us. Thank you for taking the time to leave us a review and take care!
It was smooth from the beginning. Texting the forms made things easy. Forcing a review was a little too much…
Hello Joshua, we appreciate you taking the time to leave us a review. We strive for excellence from the very beginning and are happy to know of your experience with our firm. We wish you the best, take care!
Friendly people who want to help you with your legal issues. Patient and showed empathy for my Injury
Thank you for your 5-star review! It means a lot and we are thrilled! We aim to provide top-notch customer service and communication and are always there for our clients when they need us. We genuinely care about our clients and are so glad it shows. We are honored to have been there to assist. We hope you have a great day.
Thanks for the help I'm so glad I called you guys I today wish I would of called sooner looking forward to working with you
Hello Wendy, We appreciate you took the time to leave us a review. We are happy we could be there for you to assist and wish you the best with your claim. Take care.
A very nice experience, customer service was ok answer the questions asked
Hello Joshua, thank you for your review. We strive to provide a smooth and present experience for all our clients. We do strive for 5-star service so if there is something we missed I would like to know about it. Please feel free to email my team at cx@forthepeople.com. Looking forward to hearing from you.
No hidden agenda. Through in what to expect from them.
Hello Carolyn, thank you for taking the time to leave us a review. We are happy to know of your present experience with us. We strive for 5 stars and would love to know what we could do differently to reach that. Feel free to email me with any concerns cx@forthepeople.com
Great had a very good experience will always use your law firm
Thank you for your kind words. Your review embodies so much of who we are and our values. We genuinely care about our clients and are glad it shows. We appreciate the opportunity to assist and wish you the best of luck! Take care.
Communication was poor, process not explained, had to sign documents over a six week period at different times.
Hello Tajah, I am very sorry to hear you had any troubles with our firm and would like to get this addressed. I have been able to locate your case file and will be escalating this matter to see how we can recover the sitauation. If you need assistance in the future please feel free to email my team directly at cx@forthepeople.com
Everything was done promptly and without confusion, everybody was sure to explain exactly what was going on and when it would be happening.
Hello Adam, thank you for your review! Your words embody the qualities we strive for in our firm. We want nothing more than top-notch service so if there is something additional you would like to have addressed please feel free to email us at cx@forthepeople.com
Safe and protective to me I don't have to worry about anything.
Hi Imelda! Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
They have been the best firm for me to go through there respectful and there for you when you need them
Hi Christina! Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
I've had an amazing experience with the staff! They are extremely patient and very helpful.
Hi Tailor! Thank you for your 5-Star review. We are glad that you chose us to represent you. We strive for excellent client care and we are elated that it shows. Thank you and we wish you the best!
Called several times to make sure I understood or needed more assistance
Hi Javier! Thank you for your 5-star review. We strive for the best and we are glad it shows. Have a great day!
I was told everything that I needed to do while on the phone with a member from Morgan & Morgan. I was able to complete my forms without any problems.
HI Thomas! Thank you for your 5-star review. We strive for the best and we are glad it shows. Have a great day!
It is my understanding that I have 3 days to accept Morgan and Morgan as my attorneys to represent me in this case # ******* until I speak with the attorney group who will represent me. I pray that Morgan and Morgan will be able to settle my case so that we are not left in a financial bind from the accident.
Hi Lorenzo! We appreciate your positive feedback about your experience. We work hard for our clients and want to do the very best we can for them. We are honored you chose us to assist you and wish you the best of luck. Take care!
Someone called me back within the hour and then the next day to proceed with the case.
Hi Tiffany! Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
Great experience went very fast you are very helpful
Hi Karen! Thank you for your 5-star review. We strive for the best and we are glad it shows. Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Beverly for your 5-star review, it means a lot. We are thrilled to know of your experience with our firm and wish you the best of luck in the future. Take care!