Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
The whole experience was very simple prompt from from my initial intake form to personally speaking someone that took info and let me know what next steps to expect.
Very helpful and knowledgeable people. They seem to care about there customer more then being worried about the money! Hopefully they can help me get back on my feet
T-Mobile has made my life miserable recently and has cost me so much time and money Ive had to postpone the reopening of my computer repair business after covid because of my data breach while using their mobile phone service, but today Morgan & Morgan's intake representative was so compassionate, understanding, and professional I feel confident I've chosen the right lawyer to represent me is this matter.
Daniel, I am heartbroken to hear of the trouble and stress you must be under. I do, however, appreciate you coming to our firm for assistance and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630
Spoke with Ms Charnai, she allowed me to plead my case at length even though I'm sure at times I was rambling. I was allowed to ramble and she listened to me which made the experience AWESOME. This was my first experience with calling a law firm other than for a home purchase, it's one I will not forget. Thank you Ms Charnai.
My attorney Mike was great I really thank him for everything. Just a few things I was misunderstand be have work out... overall very pleased...thanks again happy holiday
Well I tried to use them with an appeal for my grandsons ssa. Took two weeks for phone appointment then the day of the app. They hung up on me twicw could contact back with who i was talking to so had to explain why I was calling three time. Then the rep said hold on let me tralk to my tean 3 minutes later oh we cant help you. My guess was they werent going to make enough money off of it. But if you listen to there ad. Why you are on the phone it talks about his brother not getting justice because being poor...well this is to let you know I give you a chance the way I was treated never will evne talk to you or about your services to anyone...BYE
Hello Randy, we are deeply sorry to hear that your grandson's experience with us was not up to our usual high standards. We understand that our clients place their trust in us, and it's disheartening to hear that we fell short in your case. Although we cannot discuss the specifics of your case in this open forum, we would love the opportunity to speak with you directly and make things right. Please don't hesitate to email or call us to discuss your concerns further. cx@forthepeople.com / 888-670-2630. -Melissa F
I spoke with Robert, he answered all my questions and walked me through the E documents. I feel like a weight has been lifted off of me, knowing that I now have an advocate.
Thank you for your kind review. We are thrilled to hear about your experience with Robert. We work hard for our clients and want to do the very best we can for them. We are grateful for your trust and wish you the best of luck. Take care!
My case manager Andrea Williams made me feel so at ease while speaking with her. It was a hard decision to call, but not who to call when make my choice for an attorney.
Thank you for your feedback. I am sure Andrea will appreciate knowing this. We strive for the best and glad it shows. Have a great day!
After speaking with one of your staff members, I felt hopeful that going forward with this lawsuit, I will have some justification for what happened to me.
When this all start back in October 2016, I was wondering what the outcome would be. But Morgan & Morgan was there throughout the entire process. Made me feel very comfortable with everything.
Hi Larry! We are thrilled to hear your thoughtful review and happy to hear how well everything went. We know you could've gone anywhere else, but are grateful you chose us. Hope you have a great day!
Very prompt and friendly as well as professional. A day and night difference from my old law firm Michaels and Boots. I feel like this time I'm in good hands God bless them
Greetings Kurt. Thank you for taking the time to leave us a few kind words. We are looking forward to assisting you with your claim and wish you nothing but the best of luck. Take care!
Morgan & Morgan is the most professional law firm I've ever felt with. Very time efficient and effective. Excellent choice on my part for choosing Morgan& Morgan.
Good afternoon Brock, thank you for your feedback. We strive for the best and glad it shows. Have a great day!
Unable to help is there excuse
Or unwilling to fight for the little guy against a giant more likely
I have 2 years or more records showing large discrepancy's in there billing
Yet these guys are unwilling to help
Cowards
Hello, I am so sorry to hear that the results of your consultation were not to your liking. I can understand how frustrating it must have been for you to hear that we couldn't take on your case. I want you to know that we truly care about each and every one of our clients, and our decision to decline a case is never taken lightly. Your injuries and concerns are valid and deserve attention, and I am truly sorry that we were not able to provide the support you needed. If you feel that you didn't receive the level of care that you deserve, please don't hesitate to reach out to us. We are here to listen and help in any way that we can. -Ashley cx@forthepeople.com (888) 670-2630
I'm afflicted with Stress Induced Bell's Palsy (Work Related), because the stress and
Anxiety was so intense, unfounded, cruel & unjustified, when I was forced to
Come back to the office under false pretense. Within 6 weeks of being on
Site, meetings and fighting untrue documents twisted the left side face to the
Point of paralysis.
Thanks for your review Sharon.
We are so very sorry about what you are going through.
Car accident needed legal help, saw your web/tv advertisement heard a lot of great things about the firm so I called. I am in constant pain and need a knowledgeable law firm.
30 60 90 days past due while in dispute. I won it too but they still reported it all the credit companies and missed my credit all up. It was applied bank.
Really made me feel like they cared. The lady on the phone was super nice. Y'all also responded to my claim within the same day. Thank y'all for what you do!
Thank you for your review, it means a lot to us. We strive for excellent customer service and glad it shows. Glad we could help. Have a great day!
Great, the woman on the phone was very polite she said I'm sorry too much like most customer service people do over the phone but I won't hold that against her
Thank you, Phillip for your kind words and for the trust you've put in our firm. We wish you all the best. Take care!
My experience with this firm has been nothing less that exceptional! My attorney stood the front line and made sure I was properly compensated. Great communication and all around great people.
We appreciate you taking the time to provide your feedback, it means a lot. We treat clients the way we would want to be treated if we were going through the same situation and so glad it shows. We are honored you chose us to help and wish you all the best. Take care
Amanda was amazing and helped me with all my questions and concerns. She also walked me through how to fill out the paperwork. Thank you for taking good care of me!
We’re so happy to hear you had a good experience. We will share this with the team. Hope you have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gloria, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope you have a great day! Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.