Overview
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
Russ Artille from Morgan and Morgan is horrible. He is not for the people, he is for his pockets! He is a thief and a liar. He was my lawyer and although I settled for almost 2 million, he lied about so many things. He made a horrible situation so much more painful.
I was recently in a bike accident and I am still in the hospital so it's a very emotional state me at this point of time but my friend recommended morgan and morgan so I called and when I called they were very understanding of what was happening and wanted to get right to an investigation thanks guys for being there for the people
Very emphatic understanding and patient w me even tho i was very overwhelmed I could have never filled this out alone
The agent even stayed past her shift to complete bc I was not able to do this again tmo too much anxiety
This bar is completely insulting and will not introspect, I think we got off on the wrong foot. I've been tok upset to be insulted. We were emotionally injured entrapped and assaulted by a dollar general manager on camera in the managers assault vehicle into oncoming traffic and he tried to take our lives. Dollar general parking lot in banner elk NC at 4pm September 11th... Completely insulting. We were stalked on oct 2nd 5 pm to 3 businessess and entrapped in another roaring lot... No help to do the little jobs or the big ones... I really appreciate any help but the fact i get a response of oppression to my demand is such bad taste for this firm the dollar general. Someone tried to kill us and we're laughed at. We're still stalked and ongoing harassment
Luke, please know our firm takes careful consideration of each claim. Unfortunately, there are many factors that may have prevented us from taking on your specific case. We consider it an honor you came to our firm for assistance as we strive to provide as much assistance as we can during these troubled times. We wish you all the best with your claim and hope you will consider calling us in the future. All the best. Client Experience Team (CX@forthepeople.com - 888-488-0018)
We'll see how it turns out so far so good though. It's my first accident and man was it traumatizing for both myself and my mother, who was my passenger, had trouble finding an attorney before but then I called Morgan and Morgan and they assured me that I am In Good hands!
Jacob, we appreciate you taking the time to provide your feedback, it means a lot. We treat clients the way we would want to be treated if we were going through the same situation and so glad it shows. We are honored you chose us to help and wish you all the best. Take care! - Tyler
I fell and hurt my shoulder, the doctor I had miss diagnosed my shoulder, I called Morgan and Morgan, they assigned me a lawyer. This lawyer did not do anything but send a letter and they denied her, She then called me this and told me my case was only worth 10k at the most and dropped me. Turns out after surgery my rotator cuff was cut 90% my bicep muscle was held on by 2 mil of tendon. And it's worth more than 10k. Morgan and Morgan are just any lawyer than signs up with them and shares the wealth. So if you were in a car accident any lawyer can handel that, but anything else then do not call Morgan and Morgan.
I went to Morgan and Morgan after tripping and falling in a store, fractured my hip and had to have surgery. The case manager, Clara Rhodes, was rude and unprofessional everytime I contacted her to check on my case. They led mevon for 4 months and then dropped the case. I was told that the reason was because the Company that I was sueing did not respond back with the name of their insurance information. My attorny was Elaine Cheng... whom i have never talked to. For the people? No!
Sandra, I'm sorry to hear what you've been through. We aim for the utmost professionalism and care in everything we do. What you are describing is not the type of business we run. I am unable to locate your file at this time to investigate further. If my team can be of any assistance please do not hesitate to email cx@forthepeople.com. We hope you take care and wish you all the best.
I would like to thank Morgan and Morgan and their entire staff for all their hard work thru this difficult time
In helping us. A special thanks to our lawyer Ashley Nelson for her time a pacients in bringing our case to a favorable settlement.
Hi Megan was so healfully and fully aware of what was going on through every tough time me and my family had she was understanding and helpful thank you so much Megan would recommend everyone I come across
Although they have nice people answering their phones, they don't do plastic surgery cases like they claim. Don't bother even telling them your story, you will get denied on the spot.
They took my case did nothing and then just quit on my case and said they couldn't get in touch with me. Evertime I called them voice mail. They really unprofessionally. And there for sure not for the people. Maybe there people not us.
Hi Casey! This is Tyler from the Client Experience team and I am sorry to hear about your experience. Please reach out to me so we can locate your file to further assist. We strive for excellent customer service and if there is something amiss, we want to make it right. You can call or email me at tyler@forthepeople.com or 407-418-2065 Looking forward to hearing from you!
The customer service was excellent, everything was describe the proper way time consuming and im just ready for a great team (lawyer) to handle my case 8 know i will be one happy satisfied client
Thank you for your kind words. Your review embodies so much of who we are and our values. We genuinely care about our clients and glad it shows. We appreciate the opportunity to assist and wish you the best of luck! Take care.
I am using this law firm to represent me in the t-mobile metro pcs, lawsuit for the security breach of all my personal information. They are excellent.
Hello Betty, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon! - The Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Andrea was a very informative. Answer all my questions and make the situation a lot better.
Before hanging up, she explained everything without leaving any details.
Thank you for your 5-star review. We strive for the best and glad it shows. Have a great day!
This is the absolute WORST law firm in the world! I
Wouldn't recommend anyone use/ go with them as you
WILL be robbed. I can 100% guarantee you. I have had two cases with them and it's the WORST mistake I've ever made in my life. Absolute nightmare! They are a bunch of white collar crooks. They pass your case from lawyer to lawyer within the firm so they are all getting a piece of the pie and then they pump up the medical prices and use others company's they are affiliated to, add them to the case, so they can ALSO get a pie of the pie leaving the injured person with barely any money to receive. ABSOLUTE bunch of fraudster I pray God deals with them.
Turned my case down because their algorithm showed that they would not make enough money off of me. They do not work for the little man. What a scam organization.
Hello, we are sorry that we were not able to help you with your case. We strive to help everyone that we can, but there are many factors that go in to determining whether we can take on a case. We do not turn down cases lightly, and please know that while our firm was unable to assist you, this does not mean your claim lacks merit, or your injuries are not valid. If you feel you didn’t receive sufficient attention to your claim, please reach out to us. Mike - cx@forthepeople.com / 888-670-2630.
Although worried about all the bills adding up, Morgan and Morgan representatives have made me feel confident my case will be settled in an amount that will cover these costs.
Thank you for your review. We work hard for our clients and want to do the very best we can for them and overjoyed that it does show. We are honored you chose us to assist you and wish you the best of luck. Take care!
Excellence in all aspects of covering this case direct and to the point pulled no punches told the truth honesty integrity and really was concerned about me as a client
We’re so happy to hear you had a good experience. We will share this with the team. Hope you have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Very pleasant and sympathetic towards my injury. Highly recommend on professionalism and understanding how traumatic going thru something like this is.
Hi Lina! How awesome of you for taking the time to leave us a review! We are extremely happy to know your experience was an excellent one and wish you the best with your case. Take care and have a great day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
The whole experience was very simple prompt from from my initial intake form to personally speaking someone that took info and let me know what next steps to expect.
Hello Gloria, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope you have a great day! Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Business History
At Morgan & Morgan, we believe family comes first. That’s why despite our size, Morgan & Morgan continues to be a family firm. John and his wife, Ultima, met at law school and continue to work together along with sons Matt, Mike, and Dan to help people like you every day.
In the most difficult moments of your life, Morgan & Morgan has your back. Insurance companies are scared of us because we take more cases to trial than any other law firm. We’re prepared to fight the same way for you.
You can count on us to provide the support you need. Morgan & Morgan is a firm you can trust, with tens of thousands of satisfied clients. Our clients are clients for life.
One way to know which law firm to hire is to ask your family and friends. Morgan & Morgan receives thousands of referrals from other lawyers, doctors, and even judges.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth, thank you for taking the time to share this review. Unfortunately, we are unable to locate your information, but would love to speak with you more about your matter and see what happened. Please feel free to call or email so we can do our best to assist you further. Client Experience Team - cx@forthepeople.com / 888-670-2630.