In 2017 I was involved in an auto accident in my 2007 Ford ranger. my driver side airbag never deployed during the front end collision, causing me to impact with the steering wheel breaking my sternum. I was in the hospital for several days, and only released because I made them let me out of the hospital, due to having a five-year-old child with no one in that City to help me care for my child, and no family able to assist me either. So I was forced to either let my child go to a foster home while I was in the hospital, or sign myself out of the hospital to take care of my son. I reached out to Ford customer relations about my incident, only to be dealing with an unethical emerald person by the name of raddell. Forgive me if the spelling is wrong, because I didn't ask him for that. When I spoke to him and told him that I had been involved in an accident, and that I had received a recall notice for my passenger side airbag, he asked me several specific questions about my driver side airbag, and said that even though it wasn't part of the recall, he was going to escalate this and create a ticket for someone to contact me about my driver side airbag never deploying. in December 2018, after not hearing from anyone for an extensive amount of time, I reached out to the same customer relations department. I again spoke with the same gentleman, as Fortune would have it, and explain to him that I had never heard from anyone. He told me that there was no ticket in the system for my problem. When I told him he was the one I spoke to, he said if I had dealt with your problem I would have wrote up a ticket. When I said well you did not do your job then, because you are the person I spoke with, I wrote your name down, he hung up the phone on me. I had to call back in and demand to speak to a supervisor, who guaranteed me that this gentleman would no longer work for the company if he failed to generate a ticket. They cannot find a ticket that this gentleman generated, but yet as of today's date, January 21st 2019, the same gentleman still works for that same Department! during my conversation on December 13th, I was promised by a supervisor with the name of Ferdie I would receive a call from general counsel within 15 days. 15 business days that is. Here we are in January, January 21st, and I have not heard anything from anyone! So I tried to call in today to discuss this issue with Ford customer relations, only to be hung up on multiple times! I was never put in touch with the supervisor like I requested! If you are looking to find a car, that has a customer service department that cares about their customers, clearly you can no longer trust Ford to be that company! If they cannot take care of a man who almost died because the airbag never deployed in his vehicle, making him impact with the steering wheel so severely it broke the hardest bone in the body to break, then this is not a company you would need to be dealing with!

dave w.

2 reviews

4 helpful votes

“i waited till october 2011 to buy f-150 xlt 3.7L 4x4”

1/7/12

i waited till october 2011 to buy f-150 xlt 3.7L 4x4. i thought the hard down shifting transmissions were gone from the early part of the year. seemed ok during test drive, but 2 or 3 days later, there it was, mostly from 3rd to first gear when comming to a stop, it drops from 3 to 1 and gives a clack or clunk, and sometimes it's so hard it feels like someone bumped into the rear bumper. i noticed if i slow down very slow it's less pronounced, slow down faster and it's worse. has 800+miles now. will be taking back to dealer soon. not looking foward to that.

Dave A.

1 review

3 helpful votes

“While the site is uncluttered and attractive my experience,....”

2/16/10

While the site is uncluttered and attractive my experience, and that of several others with whom I have spoken, is that complete and unquestioning compliance to each and every rule is expected and will be enforced at the whim of moderators or administrators. Or not if they so choose. Very unevenly applied "discipline", always unfair once other examples are found for comparison.

Rules of operation are neither clear, concise, in one place for review or compliance, nor is there any requirement that the rules be read before registration. Questions, concerns, or complaints about the site are ignored or half-handled. Speech is closely monitored and "customer service" is not recognized as an asset or even a goal to be worked toward.

Investors should not be allowing their management to continue unbridled and rewarded as they have in the past. Thousands of users are likely left behind seen as expendable. Advertisers are already hearing from disgruntled former Ford Truck Enthusiasts (ford-trucks.com) site users. Ford Motor Company itself will soon be hearing from a contingent, asking them to intercede. Anyone in business longer than a few months knows attitudes like this are self-limiting or even suicidal, in a business sense.