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FootballTicketNet

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Spain
1 review
2 helpful votes
Follow Dan C.
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Football Ticket Net sent me lower value tickets than i had paid for, they also sent them to the wrong address and did not accept responsibility for it. I would not use them again

Date of experience: May 3, 2016
France
1 review
4 helpful votes
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The Mecca of Football
August 22, 2016

Opened the Football season with 3 tickets to FC Barcelona@ the Camp Nou vs Betis. Saw Messi scoring twice, Suarez with a hattrik and overall a great atmosphere as Barca just crushed poor Betis Seville side with a 6-2 overall. Bought tickets from FTN not for the first time. Got them to my email quick & simple + a fair price and good seats. Cheers!

Date of experience: August 22, 2016
Qatar
1 review
0 helpful votes
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Fraudstars.Ticketnet
December 10, 2022

Bought Fifaworldcup x3Tickets, R49 000; 22/11/2022. Have been asking for tickets daily since then & given a run around.
Today, got x3 fake Quarter final tickets herein attached

Date of experience: December 10, 2022
Spain
1 review
12 helpful votes
Follow Linda M.
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Don't but ticket by this company- they will charge 70% more of the real cost. They charged me for two tickets 550- they don't want to send you the ticket to your house or by email, not before 48 hours of the game, this is because don't want you to notice on the real ticket price --- which it was for each ticket REAL COST 160 each one. I can't believe. BIG MISTAKE USE THIS COMPANY.

Date of experience: February 14, 2020
Clovis D. FootballTicketNet Rep
over a year old

Dear Linda,
Thanks for reviewing our company but the details in your review don't match the facts:
You got your tickets four days before the match so your argument is deprived of its meaning.
It is written all over the site (on the top of every page, on the remarks on page of the match, on the FAQ, on the T&C, again on the confirmation you got by email and later the information you got over the phone) that our prices do not match the prices on the tickets. Hard to get or sold out tickets, like the ones you got, are usually sold to us by the original sellers at a much higher price than the original one thus the price you confirmed online is the result of this very basic market rule: supply vs demand.
We have been honest and forthcoming from before the purchase, providing all the information you would need to know to make a decision about purchasing tickets from us so we expect nothing but you to update your review.
Thanks in advance.
Regards
Clovis Dalessandro
Customer Relationship Manager
www.footballticketnet.com

South Africa
1 review
6 helpful votes
Follow drew r.
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Where should I begin... Well first of all this company is VERY GOOD Definitely NOT Fraud like fake reviews posted by fake customers are trying to write you about.

I bought tickets from them not once nor twice but 4 times and each time they deliver!
They deliver on-time -great seats, good prices never had a problem in the past, they have great customer service staff.

Nice suppliers -Everything was PERFECT well expect the score in the match as Man United didnt passed Liverpool (But that's of course not their fault thats on the team hahaha)

Will definitely recommend to all my friends and all the people I know

Drew Ryan

Date of experience: March 23, 2016
Kuwait
1 review
2 helpful votes
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Footballticketnet.com is the worst site i have ordered tickets from. I purchased clasico tickets recently from them and there was no communication between their costumer care representative. I had to keep contacting different costumer care and it was useless. I purchased tickets worth 1000 € and the tickets they delivered werent the ones i purchased they gave me lower teir tickets worth 600 € and admit that they did although they dont want to refund me the 400 as they claim its a glitch on their site and that the tickets i recieved were part of the teir i purchased

Never order from them because they have $#*!ty costumer service and dont know when to do the right thing

Date of experience: November 27, 2015
GB
1 review
1 helpful vote
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Great time
June 18, 2017

Was happy with the purchase and the follow up!

Wanted the tickets a few days before but the staff reassured me and I got them in plenty of time-lots of fun-thanks guys!

Date of experience: June 18, 2017
GB
1 review
5 helpful votes
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This is stupid
April 18, 2015

DO NOT NEVER TRUST THIS SITE. I BOUGHT CHELSEA VS MAN UTD GAME £450 PER TICKET WHEN I COULD BUY THEM FOR £64 PER TICKET FROM OFFICIAL WEBSITE. THERE IS NO REFUND AND I BOUGHT 3 TICKETS AND 2 ARRIVED SO WE CALLED THEM AND GOT THE MISSING TICKET WHICH HAD A TOTALLY DIFFERENT SEAT. SO I OBVIOUSLY DO NOT RECCOMEND THIS WEBSITE.

Date of experience: April 18, 2015
GB
1 review
1 helpful vote
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Nice job
June 19, 2017

I came a long way to see a match in Spain and was a bit nervous but they delivered everything they promised and I even got a free upgrade! Definitely will use them again!

Date of experience: June 19, 2017
GB
1 review
2 helpful votes
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Ordered 3 tickets for Arsenal vs. Crystal Palace. Had no issues with this site. Tickets turned up as promised on day stated. Tickets were pricey - but expected that for Arsenal tickets.

Date of experience: February 4, 2014
Italy
1 review
0 helpful votes
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I bought three tickets at the price of 275£ each and I received three tickets of 48£. Non previous advice, no aswer about my claim, after a week. ORDER NUMBER: *******. March 14,2022

Date of experience: March 14, 2022
China
1 review
0 helpful votes
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Game in Liverpool
April 11, 2017

Any time again, great experience, perfect handling and service
We have booked the tickets online and got a perfect feedback and back up for the handover of the tickets

Date of experience: April 11, 2017
GB
2 reviews
73 helpful votes
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You can count on: footballticketnet.com
We booked our football tickets online (very easy) and received a great service:
The tickets arrived on time and we got a great seats in a great location.

Date of experience: March 18, 2014
Israel
1 review
53 helpful votes
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I got great service!
March 11, 2014

I got great service! Warm attitude and detailed explanations throughout the process!
I ordered. I got tickets. Locations as I ordered. Pure pleasure!
Heartily recommend!

Date of experience: March 11, 2014
Florida
1 review
4 helpful votes
Follow drew b.
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Watching FC Barcelona in the last match of the Spanish La Liga season trying to repeat winning the Championship for the second year in a row was a MUST for me.

Tickets to their last match of the 2016 season in Granada were very tough at first to get but not so If you use Football Ticket Net Without a doubt - the number 1 ticket agency website online for football tickets.

Sure, Prices will never be as the face value of the ticket especially if its a decisive match of the season, But comparing to other secondary market websites the prices were fair and most important the seats were great! Exactly as we choose as the tickets arrived to us 1 day before the match.

Watching Luis Suarez 3 goals bringing Barca the title is something I'll never forget Thank you Football Ticket Net!

Drew Brown

Date of experience: May 15, 2016
Germany
1 review
8 helpful votes
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Worst experience ever.
September 30, 2015

Do not buy your tickets from this company. They are totally unethical and their customer service is non-existent. I received zero communication from this company about my ticket purchase and had to hound them to get any information. They kept saying my email wasn't working, but it works just fine. Even sent them 2 different email addresses to use and still received nothing. I received a different excuse every I called. The date changed for the event and I only found out less than a week beforehand. Our travel plans could not be changed and they advised me to write an email requesting a refund. That same day they sent the tickets by courier. I called the next day and told me there is nothing they can do and no one ever told me to request a refund. So, they basically called me a liar - John Sabia was the supervisor that said this to me. They don't listen, they talk over you, they don't give a crap about you as a customer. I purchase tickets online for sporting and theatre tickets all the time and have never experienced anything like this. There are a lot of great companies out there to deal with, this is not one of them.

Date of experience: September 30, 2015
Clovis D. FootballTicketNet Rep
over a year old

Dear Maggie,
Thanks for your review.
You forgot to inform your order number or the match/number/category of tickets you bought, I would be happy to check all details of your order before answering.
In any case, the confirmation email and all other emails we are sending are addressed to the email address provided by you while ordering. If any mistake on it, you just have to update it over the phone (7 days a week, working hours available on the http://www.footballticketnet.com/contact-us) or on the chat 24x7. Please kindly let me know your order number so I can find how you couldn’t managed to get hold of assistance even with all this availability, thanks.
You could even have checked your junk mail as quite often emails from new senders can be found there. Not being enough, with your email address and order number you would be able to access your account on our site (http://www.footballticketnet.com/customer-information) to check all information, edit part of the order details and also get confirmation downloaded directly to your computer.
Matches can move to different dates, the decision is taken by the organizers or clubs, not by us. This is why we are informing everywhere on the site about it. Not for nothing this is simply the first remark on the page of the match where you bought your tickets and also on the confirmation. There we write “ you are advised to check occasionally the correct date and time and make your personal arrangements for attending the match on the new date and time“ and also this “We are sorry but no refunds can be made for postponed matches - tickets will be valid to the new date and time.“.
Please let me know the order number here or directly to my clovis@footballticketnet.com at any time, thanks.
Best regards
Clovis Dalessandro
Customer Relationship Manager
www.footballticketnet.com

Brazil
1 review
2 helpful votes
Follow Fabio R.
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Perfect!
March 15, 2018

All as agreed. Trusted seller, fulfilled with all our agreement in the purchase of tickets. I recommend it and will use it again in the next purchase of tickets.

Date of experience: March 15, 2018
Germany
1 review
0 helpful votes
Follow Mustafa A.
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I ordered two tickets for a game between Barca and Rayo in Madrid and kept asking them continuously if i will get the tickets. I even called them one day before the match and they ensured me that everything is fine and i will get my tickets. In the evening they sent me an email stating that they are unable to provide me the tickets. I paid for our flight from Germany to Madrid, for the hotel and everything else but they didn't even compensate the costs. Such a terrible service and they ruined my trip. When i asked them for the costs incurred because of them, they just apologized and that was it. I will never purchase tickets from this website again. If they would have cancelled my order one week before the match then i would have said Ok but one night! Before the match is very annoying. $#*!ty service and my first experience with this website has been really bad. Not recommendable and not reliable at all. It's also possible that this does not happen all the time but it happened to me and i rate their service very bad.

Date of experience: March 17, 2016
Clovis D. FootballTicketNet Rep
over a year old

Dear Mustafa,
Thank you for taking the time to share your experience. It is important to note, as you did at the end of your post, it is extremely rare for our company to have this type of ticket issues. Unlike some other businesses, we pride ourselves in notifying our clients if a ticket is questionable, and giving a refund, rather than delivering a ticket that may not function properly, and have our client be unable to enter the match.
It is unfortunate that problems like this can occur once in a great while. We apologized for the problem and realize that nothing is 100% perfect, thus, on extremely rare occasions, these types of situations can occur and we handle them fairly and clearly. We notified you as soon as the information was available and refunded your full purchase price as quickly as possible.
Again we apologize for the inconvenience, and we thank you for saying that you realize it may not happen all the time, which is does not.
Best Regards,
Linda
Customer Service Department
FootballTicketNet.com
+44-2036954911

Belgium
1 review
0 helpful votes
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Excellent!
May 26, 2017

Ordered 4 tickets for the game Barcelona-Sevilla by FootballTicketNet... perfect service... kepted us informed by mail when needed... quickly response when asked... 100% realibility!

Date of experience: May 26, 2017
California
1 review
13 helpful votes
Follow Mark S.
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ORDER NUMBER: ******* The people who work at FootballTicketNet are shamful. The take peoples money and keep it no matter what. No refund is their mantra. Everyone is suffering in these dreadful times and some companies step up and help. These heartless creeps continue to make a living while we just lose our money. I paid $800 for tickets fully knowing that I would get my money back because they have a 'Money back guarantee' if your event is cancelled, which I needed as it was a one off trip to England. They LIED. Demand your money back, it's your damn money! Why do these criminals get to keep it? As for the Credit Option? It's a well known scam because they know a big percentage of the poor suckers, like myself, ruined by covid will not be financially able to fly to the UK for years. Fight these nasty a-holes! CONTACT YOUR BANK OR CREDIT CARD COMPANY YOU USED TO PURCHASE YOUR TICKETS AND EXPLAIN TO THEM HOW YOU WHERE SCAMMED. A REFUND IS POSSIBLE!

Date of experience: September 2, 2020

Overview

FootballTicketNet has a rating of 2.2 stars from 330 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FootballTicketNet most frequently mention new tickets, credit card and full refund. FootballTicketNet ranks 52nd among Sports Tickets sites.

service
116
value
114
shipping
113
returns
47
quality
113