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FoamByMail has a rating of 2.86 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. FoamByMail ranks 68th among Beds sites.
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Our old and not real comfortable memory foam mattresses (6 years old) in our RV needed replaced. We looked at several custom size mattress firms and asked on our RV forum for recommendations. Foam By Mail (foamfactory.com) was suggested along with a few others. Checking reviews and websites, we contacted several. The lady at foamfactory.com was extremely helpful and sent us samples. We selected what we thought we wanted, placed the order for 2 layer mattresses (4" foam bottom, 3" memory foam top) plus covers. The order arrived within a few weeks. They fit perfectly and after our 2 week trip, we absolutely love them! Very comfortable, very easy getting to sleep and no morning aches and pains! Superb product!
I purchased 1-1/2" super firm foam but I had several issues with my purchase: 1. It is not firm as shown in pictures. 2. It was cut without any care and it is not clean and smooth cut. 3.Foam overall feels like a cheap material, not lux in any way. 4.When I tried to return it, they told me that they will deduct their shipping cost from my refund. I was ok with paying return shipping but they will charge you for the original shipment as well when you return the item.
Ordered 2 pieces of neoprene. One was ok, the other had 5"x8" portion torn off.
Now they ask that I package up and return the damaged piece, then wait for a new piece, which they did offer to send. Buying a piece of neoprene should not be this adventurous. Customer service seems willing to help resolve, but their quality control leaves a lot to be desired. Will look elsewhere for future purchases.
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The most competitive foam supplier on the market. We carry mattresses, toppers, seats, cushions, sound proofing and deadening foams, memory foam pillows, egg crate and poly anti-static packaging products and more.
