• FLX Bike

FLX Bike

Overview

FLX Bike has a rating of 3.0 stars from 174 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FLX Bike most frequently mention customer service, and baby maker problems. FLX Bike ranks 8th among Bicycle sites.

  • Service
    33
  • Value
    29
  • Shipping
    29
  • Returns
    24
  • Quality
    69

Proactively asks for customer feedback

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
1

Instant Feedback

463 reviews

30
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Then FLX emails me (still no call back from customer service) blaming me for the delay in shipping.
How would you rate FLX Bike?
Top Positive Review

“FLX Babymaker Pro Review”

Isaiah O.
2/4/22

I absolutely love my Blue Raspberry Babymaker Pro and it came exactly as ordered. Shipping took about 4 months to happen for me, however FLX and FedEx stayed in touch with me throughout the entire process. One thing that was challenging for me was having to change the color and the handlebar style of the bike due to supply shortages, however I am very happy with my second choice and I would not trade it back for the Sterling Silver with upper bars. Thank you FLX.

Top Critical Review

“Dont´´t buy at FLK. Bike!”

Hans S.
10/27/22

Ordered 6 weeks ago. Delivery was planned within 7-14 days. Since there no Bike for me. 3-4 Weeks later I asked about shipping. No valuable Feedback. 1 week later again mails to FLX. No feedback at all. Then a feedback that they have problems with shipping provider / carrier. Now again no feedback at all. Very bad experience. Don´t know if the company still exist or what the matter is. Don´t know what´s next. Started request at Paypal to reverse my order and get money back.

Reviews (174)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (55)
Thumbnail of user randallo35
1 review
1 helpful vote
May 7th, 2022
Verified purchase
• Updated review

It's a beautiful bike
It took about 10 minutes to put together.
I took it for the first spin. It moves!
The disk brakes are great as well. It's important when you are going fast that you have the ability to slow down and stop rapidly.
The thumb control is easy to adjust the level of assistance.
This is my first ebike. I don't think this will eliminate my opportunity for excersize on the bike, I think it will increase the number of opportunities I will have to use it.

Tip for consumers:
They are significantly backlogged. I waited over 60 days. It would have been nice to have a sense of progress towards that goal - rather than just be left in the dark.

"Sometime in April" was all that I heard. I did receive it on the 29th of April. It just seems they could have a little greater visibility to their schedule of manufacture and communicate it better.

Products used:
eBike - Babymaker II

Service
Value
Shipping
Quality
The payment process kept me from paying for hours
March 25th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I've been shopping for an ebike for a long time.

* FLX Bike attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user aarons562
1 review
1 helpful vote
March 3rd, 2021
Verified purchase

It was definitely worth waiting patiently for both our orders. Our first ride on the Babymakers was a delight and the smiles haven't left our faces.

I was anxious about the process a few times but when I emailed I got a response same day from Sarah to put my mind at ease. A few weeks later the bikes showed up and now the wife and I are "back in the saddle again."

Thank you Sarah, Rob and all at team FLX

Tip for consumers:
Get the PRO option - well worth the upgrade

Products used:
The Babymaker

Service
Value
Shipping
Returns
Quality
Thumbnail of user flxb
FLX B. – FLX Bike Rep

Good afternoon Aaron,

We have been working hard to get the bikes to their final destination with the pace of delivery finally picking up from the beginning of the pandemic. We are stoked to hear that you are able to go on joint rides and enjoy your Babymakers together. If you have any questions regarding your Babymakers our support staff is happy to assist you.

Have fun!

Thumbnail of user andrewe440
2 reviews
1 helpful vote
July 16th, 2022
Verified purchase

I did quite a bit of research and decided on this bike because of design. Received it well packaged and in excellent shape. Installed and put together in about 30 minutes. I've only had a couple weeks but so far very pleased.

Reason I chose this business:

I chose the Babymaker because I was looking for a fun bike in between my mountain bike and road bike. I particularly like the carbon belt drive and the internal location of the battery in the frame. Also the light weight makes it appealing compared to other electric bikes.

Quality
Thumbnail of user flxb
FLX B. – FLX Bike Rep

Hey Andrew! We're so proud of the Babymaker and we LOVE hearing this feedback. We're glad to hear the delivery, setup, and first rides are going well. Our Rider Support team is standing by with any questions you may have. Welcome to the FLX family!

Thumbnail of user johns10996
1 review
0 helpful votes
May 1st, 2022
Verified purchase

So far so good. I put the bike together (very straightforward). It seems to work well. Thank you FLX!

Reason I chose this business:

Stealth design and lighter weight for an e-bike.

Quality
Thumbnail of user flxb
FLX B. – FLX Bike Rep

Hi John,

We tried to make sure our bikes are user friendly and easy to use so this is good to hear!

Happy Riding

Thumbnail of user johnp4894
1 review
0 helpful votes
February 17th, 2022
Verified purchase

Some issues setting up. Front axle did not readily come out, luggage carrier did not align with bike frame. This company avows telephone support. They neither ever answer the phone nor call back. Had to resort to using sales rep who is excellent!

Reason I chose this business:

Already own one, pleased with product.

Quality
Thumbnail of user peterb1846
2 reviews
0 helpful votes
June 23rd, 2022
Verified purchase

I was dealing with Jonathan and Mark at their store on Morena Blvd. In San Diego.
Couple of things needed to be taken care off and Jonathan and Mark are both two very helpful and knowledgeable people at the company.
Absolute pleasure to deal with these guys. Definetely, my next bike will be coming from FLX again, for sure.

Thumbnail of user billm1482
1 review
1 helpful vote
December 11th, 2021
Verified purchase

I've had no problems at all in my dealings with FLX. They are a dedicated, hard-working group and are doing their best under extremely difficult market conditions. I received my bike - a bit later than estimated - but they were very transparent regarding the situation and I was happy to receive the regular updates. My bike arrived safe & sound, was relatively easy to put together, and performs like a champ! I would not hesitate to purchase from them again.

Reason I chose this business:

My first entry into the electric bike market, and at 66 I thought it would be the best way to go for me. I like the style, the company's presentation was impressive, and the price was right.

Quality
Thumbnail of user sbb13
1 review
0 helpful votes
May 13th, 2022
Verified purchase

Love the bike! Pre-ordered during the sale period and waited about 2 months for shipping. Received prompt and helpful responses from Marc about questions. A little more detail on the specifications online would be great.

Prompt and complete responses. Kudos to Marc. Thank you!

Reason I chose this business:

The team seems to have a lot of passion and enthusiasm for their product.

Reason I chose this product:

Great potential, battery larger than competitors, and looks good too. I expected to swap out some components with higher end options I have on hand, and made the fit larger with the stem and bars - so far it’s really looking great.

Service
Quality
Thumbnail of user alexb1209
1 review
2 helpful votes
October 10th, 2021
Verified purchase

I never backed an Indiegogo campaign before and everybody I told about it said I would never get the product. But FLX communicated regularly in live shows on YouTube and answered the questions of their backers. You cannot deny that they saw a lot of challenges in these special times which led to a huge delay. But, I never lost my faith in them and after 15 months I received my wonderful BABYMAKER PRO bike. It was well packaged, is very well built in high quality and rides like a charm. And: it looks super awesome!

Thumbnail of user flxb
FLX B. – FLX Bike Rep

Good afternoon Alex,

We strive to keep our supporters informed on the status of their bikes. We are excited to hear that your Babymaker was what you had hoped it to be. If you have any questions regarding your Babymaker our support team is happy to assist you.

Happy riding!

Thumbnail of user jerryw635
1 review
0 helpful votes
May 10th, 2022
Verified purchase

Great! Bike was received on time after shipping notice and very well packed.

Reason I chose this business:

Positive reviews.

Reason I chose this product:

Love the look of the bike.

Quality
Thumbnail of user flxb
FLX B. – FLX Bike Rep

Hi Jerry,

We are super happy to hear about this! Feel free to reach out if you have any further questions.

Thank you

Thumbnail of user stenc7
1 review
0 helpful votes
July 8th, 2022
Verified purchase

My rear light that was included in my Babymaker Touring Kit was defective. I sent photos and the next thing I knew I had a replacement. The support team was great! LOVE my bike, love FLX.

Thumbnail of user flxb
FLX B. – FLX Bike Rep

Hey Sten,
We LOVE our Rider Support team too! They're here for any further questions or concerns you may have. Thank you for your purchase, and happy riding my friend!
George at FLX

Thumbnail of user robertv1311
2 reviews
0 helpful votes
August 21st, 2022
Verified purchase

My display was cracked, scratched, and unreadable. I ordered a new one and it was extremely simple to install. Took out the old one and popped in the new one. Easy Peasy.

Thumbnail of user tannera29
1 review
0 helpful votes
October 7th, 2022
Verified purchase

The LCD display on my BabyMaker broke and I asked about getting it replaced under warranty. FLX support we're happy to get it replaced and quickly sent me a new one.

Thumbnail of user flxb
FLX B. – FLX Bike Rep

Hi Tanner,

We are so happy we were able to get everything worked out quickly and efficiently, feel free to reach out if you need any further support!

Happy Riding!

Thumbnail of user noelp69
1 review
1 helpful vote
August 21st, 2021

The FLX Babymaker is an awesome ebike! From the day I tested the Babymaker at FLX shop until I got my own, I am blown away with its features and sleek design. Members of my bike group were also impressed by this ebike compared to their heavier and way more expensive ebikes. Some of my friends didn't even realize that the Babymaker was an ebike because of its stealth design, passing them with little effort particularly on uphill. FLX did a great job with this bike and they have a great staff for support. Overall, I am very satisfied with the FLX Babymaker. If you are in the market for an ebike, look no further and get the FLX Babymaker.

Products used:
The FLX Babymaker ebike

Service
Value
Shipping
Quality
Thumbnail of user flxb
FLX B. – FLX Bike Rep

Good afternoon Noel,

We welcome all to come into our physical location and come test the bike. We are glad you were able to fool some of the members in your bike group due to the design of the bike. If you have any questions regarding you bike our support team is happy to help.

Ride on!

Thumbnail of user narayanacharm
1 review
0 helpful votes
May 26th, 2021

Babymaker pro( Gates belt drive, hydraulic brakes, clean looks, decent tires) is a pleasure to ride. I cannot imagine where the negative reviews are coming from. It is a great bike if you want to improve your posture while biking, learn the importance of cadence while cycling long distances. This bike improves your ride quality and distance without making you horribly exhausted at the end of the ride. At assist level 1 -2 you can squeeze 50-70 miles per full charge. It is super quiet and needs no care except dusting with a cloth. Try it, ride it for 100 miles before writing a review.It is priced to sell. Great job FLX!

Products used:
Babynaker pro bike

Value
Shipping
Quality
Thumbnail of user flxb
FLX B. – FLX Bike Rep

Good morning Narayanachar M.,

We try our best to get the most out of a single charge, with the use of the lithium battery hidden in the frame. We had not considered the cadence for distance cycling, that is a useful tip for those just starting out and some seasoned riders. If you have any questions regarding your Babymaker our support team is happy to help.

Ride safe!

Thumbnail of user seanf362
1 review
0 helpful votes
February 22nd, 2022
Verified purchase

Great bikes At a great price. So easy to assemble even easier to ride. Fast and smooth and soooo stealthy

Reason I chose this business:

Love the style

Quality
Thumbnail of user flxb
FLX B. – FLX Bike Rep

Hi Sean,

We are super happy to hear that the purchasing process was quick and easy! We look forward to getting you your bike as soon as we can!

Happy Riding!

Thumbnail of user michaelw4655
1 review
0 helpful votes
April 14th, 2022
Verified purchase

Part was in stock and worked. Not an exact match to the original on my bike but it worked and had the proper connector. Wish there was installation instructions in the package or your website. Had to visit a competitors website to find installation video which worked.

Quality
Thumbnail of user tonyb1162
1 review
0 helpful votes
July 17th, 2022
Verified purchase

The LCD control failed. I was able to email the team and had a replacement component within 1 week.

Thumbnail of user flxb
FLX B. – FLX Bike Rep

Hey Tony - so good to hear our support team was able to get you riding again! Let us know if we can do anything else to help. Thank you for choosing FLX Bike, and happy riding this summer!

Thumbnail of user jm1342
1 review
0 helpful votes
December 23rd, 2021
Verified purchase

Even though you guys didn't have the part in stock. Mark the tech over there was able to direct me to a place that had it online for a reasonable price…had you guys install it and it worked out great…Awesome!

Thumbnail of user stuartb449
1 review
0 helpful votes
February 28th, 2022
Verified purchase

Marc was very helpful with getting my order ready and sorting shipping
Very pleased with the products
Would definitely recommend

Reason I chose this business:

Own two bike

Quality
Thumbnail of user flxb
FLX B. – FLX Bike Rep

Hi Stuart!

We are so happy to hear that you had a good customer service experience with us.

Happy Riding!

Thumbnail of user oliverh124
1 review
0 helpful votes
October 10th, 2021
Verified purchase

... and thankfully not mine! The Babymaker is absolutely amazing. The look and feel of a road bike, but with electronic pedal assist for the hills or zooming the flats. I replaced the pedal with my Speedplay lollipops so I could still get that feel like my old road bike, but I've got some adapters so I can use tennis shoes or flip flops for a casual spin around. The lime green catches attention and compliments my car show set up. I love telling people all about the features of the bike and hope they get one of their own.

I picked up my Babymaker as a Kickstarter because I believed in the concept and it was one of those solutions I didn't know I could get fixed! The FLX team kept me in the loop the whole time and yes, it took longer to arrive than anticipated, but that can be expected in these types of situations. Totally worth the wait and I'm enjoying both riding it and talking about it. Easy to assemble and all components feel solid.

Service
Value
Shipping
Quality
Thumbnail of user flxb
FLX B. – FLX Bike Rep

Good morning Oliver,

We love hearing about the modifications our supporters put on their bikes; it gives us a look into what the community wants and needs. The color choice is superb, the bike matches the accenting on the car, it almost seems as though your car and Babymaker were made for another. If you have any queries regarding your Babymaker our support staff will happily assist you.

Safe riding!

Thumbnail of user nicka357
1 review
2 helpful votes
March 17th, 2021
Verified purchase

Ordered the Babymaker as part of the Indiegogo crowdfunding campaign in April 2020, received in January 2021. I have been impressed with what FLX were able to deliver given the numerous issues out of their control given the pandemic and changing manufacturing and shipping landscapes. The bike itself is awesome. Great quality and I live riding it. Have had no issues and all my dealings with FLX have been great.
I know many people are frustrated with FLX not getting the bikes out sooner, and I think FLX could have done a better job or managing and communicating expectations from early on, but in fairness there were so many unknowns. Any crowdfunding campaign in an experiment and a learning curve for the team undertaking it and I have no doubt FLX have learnt from this and will continue to improve.

Thumbnail of user flxb
FLX B. – FLX Bike Rep

Good afternoon Nick,

The global pandemic had thrown us a curveball, however we are actively getting our supporters their bikes. That is an awesome photo, hopefully the Babymaker can take you on following adventures to take some more great photos. If you have any questions regarding your Babymaker our support staff will gladly assist you.

Ride on!

Thumbnail of user marvinw149
1 review
0 helpful votes
October 7th, 2022
Verified purchase

So far so good, just expected everything in 1 delivery, but customer service told me it was coming in another shipment, so I am happy about that, good customer service, still waiting on 1 more item.

Thumbnail of user mikea2261
1 review
0 helpful votes
September 4th, 2022
Verified purchase

This is my third e-bike, and I was looking for a quiet, stealthy bike that would allow some good workouts, while still also being able to ride as a fast/easy transit when I want. I had been looking at several options, and even considered building my own as there wasn't much on the market that came close. I'm using this as a weekend cruiser up around a beachfront area for recreation and some occasional errands.

As other reviewers have mentioned, the communication about when the bike will be delivered is a pretty terrible experience. There wasn't any feedback, even when requested about when it would be delivered other than "you'll get an e-mail when it ships." I did do a "pre-order", that indicated it would ship "summer", so I guess I shouldn't be annoyed, but the experience could be improved for sure.

I'm 5'8" 170 lbs and I ordered the 19" small/medium frame, which fits me almost perfectly. The bike arrived well packaged and with accurate tracking notification to be sure I was home to receive it. The bike was fairly easy to assemble and only needed some minor tweaking over the first few rides to adjust and find creaking/clicking things to adjust. Nothing out of the ordinary for routine bike maintenance.

I've had it several weeks now, and have put a bit over 200 miles on it, mostly in minimal pedal assist mode. I can't comment much on the range of the charge, as I really only use the pedal assist biking back from the gym on leg day. I have found it useful when riding in some traffic to more closely match the speed of traffic, but as far as testing the range goes, I don't know much. For me, It'll go somewhere around 25 MPH with just a bit of pedaling, which for my area is actually faster than car traffic most of the time. I was a bit surprised at how the motor doesn't auto-cut-off when applying brakes as my other e-bikes do. But after I got used to it, I actually like this better than the others. The motor disengages pretty quickly when you stop pedaling, and provides pretty solid control. It's particularly easy when riding on a boardwalk or sidewalk with walkers/runners where maintaining slower speeds temporarily may be necessary.

There were a few things that I immediately had to do to 'fix' it to my liking though. The seat was the first thing that needed some attention; Seat preference is pretty individual though, so I probably would have changed that out regardless of what it came with. I also had to add a handlebar riser to bring it up a few inches, the riding position wasn't very comfortable for me. I added metal flip up pedals as well, just to have them available when they're handy. The grips are starting to show some wear, and I'll probably switch those out in the next 100 miles or so; I don't think they'll make it much longer. Nice grips, but they don't seem like they'll last.

All of this was pretty minor modifications to get an e-bike that is exactly what I was looking for. So, I'm very happy with it. Unfortunately, it is less stealthy than I wanted as it is an eye-catching attractive bike. People are puzzled as it doesn't look like an e-bike, but doesn't quite look like a regular bike when you look closely. A bit more wear and maybe it won't be so eye-catching.

Overall, a very fun e-bike. Lightweight, functional and runs great. Thanks!

Thumbnail of user stevenh1449
1 review
0 helpful votes
November 11th, 2021
Verified purchase

I'm a fan of my F5 Trail. I wanted to get a easier reading speedometer. I like it but how do you change from Km/hr to Miles/hr?

Quality
Thumbnail of user flxb
FLX B. – FLX Bike Rep

Good afternoon Steven,

We strive to offer many models and riding styles to accommodate a spectrum of riding preferences. Our flagship model is the Babymaker, however we do also have many other ebike models that are designed to serve purposes such as the Trail, made for unpaved surfaces. If you have any questions about the additional models of ebikes that FLX offers, our support staff is happy to assist.

Ride safe!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Ride Faster, Climb Higher and Explore Further Than Ever Before!

Business History

FLX is a Southern CA based E-Bike company coming off of a stunning record setting $13.7M Indiegogo crowdfunding campaign for its "Babymaker" stealth road electric bike with belt drive. FLX was founded by perfectionists by nature - who set out to create a lineup of electric bikes with the perfect combination of aesthetics, performance and economy. We're a team of passionate professionals with a mission to get more people out of cars and onto bikes. No compromises.

Company Representative

Thumbnail of user flxb
FLX B.
Communications Manager

How do I know I can trust these reviews about FLX Bike?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FLX Bike?