Floweraura.co
Oman 1 review 0 helpful votes
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Customer service
December 29, 2020
The service level at 1st moment of truth is very good. I. e. The web page design, insight, if we delay in search the chat box prompts us for any help and the response thereafter. Even the customer care over phone and whatsapp is good.
The issue is 2nd moment of truth where mostly all companies loose... the delivery email confirmation says delivered but no details of the person receiving. Also when highlighted over whatsapp to customer service there has no update for quite good time until now. The name and contact no. Provided says no one contacted him yet... so not sure where and who has received the parcel.
A candid feedback will improve if taken positively.
Date of experience: December 29, 2020
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members