On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to issues with order fulfillment and inadequate customer service. Many customers report never receiving their orders, receiving incorrect items, or facing difficulties in obtaining refunds. Complaints highlight a lack of responsiveness from support, leading to frustration and a sense of being misled. While there are occasional mentions of successful transactions, the predominant sentiment reflects disappointment and a warning against future purchases, suggesting a need for the company to improve its operational efficiency and customer service protocols.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
These mother$#*!ers are the worse in the $#*!ing world I swear. So I purchased my daughter a pair of shoes "guaranteed to arrive before Christmas same day shipping" if I ordered them fast for you which was in the amount of an extra $25 plus a $12 shipping fee all for a pair of $226 sneakers. Fast forward I haven't $#*!ing gotten a mother$#*!ing tracking number. Every time i checking it keeps $#*!ing telling me order processing. Wtf! 2 $#*!ing weeks? I'm ready to blow up right now and I'm pissed off. Now I have a personal vendetta against these liars. DO NOT SHOP FROM THEM CAUSE YOU WILL WANT TO JUMP OUT OF WINDOW.
Worst experience ever over priced. Beware of this site go elsewhere plenty of sneakers stores with less headache. They should be called customer disservice
I bought a pair of air Jordan one retro high Zoom Fearless shoes for my son. I was charged $259. When I received the shoes there is a clearance tag on it for $159 and they said the original price was 250. I wrote to them for a credit for the difference and I received absolutely no response stay away this is not a good place to do business!
I try to buy Jordan 7 low NRG "Bright Concord" on 12/7/20 from this seller... Just to received email on 12/15/20 that it was cancelled... But when i check why? The sucker (seller) jack up the price 5x... I will never, ever shop at "Flight Club" anymore...
Less than a minute after I placed my order, I realized I ordered the wrong size. Even though they had the correct size in stock, they are refusing to send me the correct size. So disappointing. I'll fight it with my credit card company, as this cost around $90.
Don't buy from them far most the worse sneaker customer service in history save yr money go somewhere else to buy yr sneaker there are theives
I ordered shoes, they had no problem taking out my money and then some. They took over 2000. 00 and shipped shoes all over. The company is a scam and they will never respond back.
I ordered a pair of Retro 4 Jordans and after wearing them twice the paint started coming off the sides. Of course Flight club said they couldn't do anything because they were worn. $400 lesson learned. I will not make that mistake again.
Beware DO NOT send Flight Club any money they will feed you a line of bs with email after email about how there has been a problem with your order but they will ONLY tell you they are GOING TO send you some options but NEVER DO.
Really all they are doing is telling people they have what they're looking for knowing that they don't have it getting the point of sale getting the money and then keeping your money as long as possible and probably forever because most people just blow it off it's a scam this company is a scam do not fall victim to flight club.
There should be better consumer protection out there shutting companies like this one down.
Horrible customer service
Horrible quality products
Horrible shipping times
Horrible prices
Horrible business
Horrible in general
I've purchased shoes from Flight Club over a few years, I've never really paid attention to them until I've had to sell them on GOAT, i have three pairs of shoes I've purchased that has had major issues. I purchased some 11 lows for 300 plus and it has blue Jean stains on the shoe, I purchased some 11 72/10 and they were grade B I paid 300 plus for them. I also purchased some 11 Breds and they have multiple scuffs. I've never worn any of them they are DS and supposed to be new. I paid 500 plus for the Breds to get a scuffed and damaged product. I'm super disappointed
Their customer service never actually replies to you, just automated messages. I'm starting to think I'm never going to have the sneakers sold by them, and there is NOBODY you can get in touch to help otherwise. So they 1, have poor handling of what they are (looks like a resell site, not a consignment site. Doesn't even say anywhere they're consignment) tricking some sellers, they have NO customer service, and NO way to get your money back once you ship your shoes to them. DO NOT USE. Seriously, save your money and frustration and just use real dealers like Stockx or GOAT.
We ordered and pre-paid a pair of shoes and when they arrived we were told there was $180 in shipping and duties that we had to pay on top of what we had already paid. When we told Flight Club we wanted to cancel the order, they told us to cancel it with DHL. However DHL told us that Flight Club had to cancel it. And to top it off, Flight Club says we have to pay shipping to us and back - $125! So, no shoes, lots of payments to Flight Club and a huge waste of time!
First I tried to reach out and cancel the order. Funny how all of a sudden the order was shipped out. Then I get the shoes in a generic box and they look faker than the shoes we use to get when we were in Korea. Then the package says it came from The Goat so they are the same company. I am not buying no shoes from them anymore. My golds are more real than the fake retros.
I keep emailing this people for my refund. Is being almost 4 months since a filled out a complaint. I filled it the affolant still did not get my refund back. They usually don't respond back to email. And when they do is every 7/8 weeks. Inseam, I know. I need my refund of $445.00 dollars back!
This shoe is amazing. Thank you flight club. Fastest shipping ever. If you can't afford a shoe please don't write reviews! I paid top dollar for the dog walker sb and realized it has real fur and feels so daum good. This shoe comes with features not seen in review videos and the material is as quality as a five digit four twenty skunk shoe. I didn't realize I would pay duties at such a high price but once again if you can't afford don't buy kinna thing. Out of all the shoes I thought long and hard and I could afford the one shoe I wanted. I got it and I wouldn't change a thing in this world except I want another pair. What a shoe wow. It's so daum special I ordered a bank vault door for my closet. I'm afraid to take it out in the light haha
Over priced thieves
Shoes be fake asf
They take they time to respond to you
Especially when you trying to cancel something that was done by a mistake
I had a good experience. Copped some Yeezy... everything was timely and the shoes were fine. Damn whats up with all the bad experiences? Wow. I don't give 5 stars no one is perfect lol
Ordered a pair of Jordan Concord 11's 2018 earlier this month and wore the shoe about 4 or 5 times when all of a sudden as im walking the bottom of the left shoe came completely apart! I was pissed because I haven't had the shoe a month and that happened which has never happened before and I have bought several shoes from them but their response to my issue was "We can only accommodate for 3 days and the shoe still needs to have the tag" I spent over 300.00 for the shoes and thats the response I get! So I am very disappointed with this company and may not be shopping with them again
This is review is specifically for Flightclub.com. If I could give them ZERO stars that would have definitely been my rating. Ordered sneaker and received COUNTERFEIT that's right, counterfeit sneakers that they refused to take back and their response? Manufacturing defects. So many noticeable defects and not once they even offered to see for themselves. Filed a BBB and received the same response. Overall, if you plan to purchase from them just be prepared to loose your hard earned money on counterfeits.