Seller cancelled the order stating that the advertising clarified he does not ship to PR. It was corrrect but he acted with poor customer care. Little flexible seller. Never offered me to pay for shipping costs.
Great prices, inexpensive and very fast shipping, and excellent after - sales service and support. Bill really knows his stuff and is happy to share. I usually expect to pay extra when I need advice and information, but the prices were very competitive and the service was free! Will definitely recommend to others.
My husband has not been able to get the radio to work properly. He says the charger module is not working. He has measured the voltage from the radio battery and from the charger plug and it is low; supposed to have 7 volts but only has 1.5.
Can he return it? What is the best way?
Please contact me. Thanks.
Hi Christine, as mentioned below please contact support@fleetwooddp.com so we can resolve this for you. I have limited info to work from here and do not know what order number this pertains to. Thanks, Bill
I may have to return the radio if my husband cant get it to work. Hope the return is as efficient as the delivery.
I sent an email with some questions. And I made a phone call to them and no answer to the email and no voicemail. They seem to be very weak in customer support in my experience so far.
Hi Courtney,
Sorry we were unable to answer the phone when you called, I hope the follow-up call we provided answered all your questions.
Thanks
Bill
Ordered this telescoping antenna (for my Yaesu FT-60) on March 27th. It's now April 13th and still no sign of the antenna. I have about 10 EmComm operations scheduled this year and I thought this antenna would be useful.
Was it sent or something fell through the "cracks?"
Ken
KJ6VBN
Hi Ken,
I appreciate your feedback regarding the Free Antenna promotion you took part in. The promotional page did indicate that shipping would be 2-4 weeks. We are also located in Canada, so that will add some extra time to get to you. I do apologize that your order has not reached you yet. We are doing are best to get all the free antennas that were ordered out as fast as we can. If you require any further assistance don't hesitate to reach out to us directly.
Thanks / 73s
Bill - VE7IKX
If the quik reference had larger print so one could read it without a magnifying glass it would be great.
Hi Robert,
I appreciate you taking the time to review the Nifty Quick Reference guide. Fleetwood Digital appreciates all comments, and will review our description to ensure it accurately describes the guide, and share your concerns with the vendor.
Thanks
Bill
Excellent customer service. Fast and friendly. A pleasure to deal with.
Product arrived on time and the communication back and forth was quick and easy. I would recommend this company for anyone looking for product.
Bill answered my questions about radios with exactly the information i wanted. He then offered a varity of options for me suggesting which ones would best suit my needs. Then all i had to do was click on the ones i wanted and it was sent to my house right away. Will be recommending them to friends in family in need of a radio. Thanks
It was refreshing to experience a truly customer oriented company. They provide products that are a great value yet still maintain a high level of service. They went out of their way to ensure I got what I needed when I needed it. Overall I would highly recommend them to anyone.
I placed my order on-line, received confirmation quickly and soon after received my mailing notification. Everything arrived, on the day specified, order complete and undamaged. There was correspondence over the programming software, and I was able to program my radio successfully. I am pleased with this transaction and would deal with Fleetwood again.
I found the website easy to navigate and very informative. Prices, specs, pictures... everything you need to help make your purchase decision.
I had a couple questions, so I used the on-line chat feature. Bill, the store owner was very quick to answer, and very knowledgeable; doesn't mind taking the time to make sure your questions are answered to your satisfaction.
Site was set up decently, fairly easy to navigate. Will be making future purchases. Have several baofeng uv5r, need to ditch the rubber duck antennas soon. Just got my technician license and more than ready to get started
I was very satisfied with the experience of buying on-line from Fleetwood Digital. The company kept me well informed on the status of my order via email. The only tiny negative (and it didn't really have anything to do with Fleetwood) was with Canada Post -- I thought expedited package delivery which cost more than the simple "wait & see if it gets here" service should have gotten the package to us a little earlier. We pickup at a semi-rural community post box, so maybe that was it.
I also saw on the news that CP is overwhelmed on package delivery this year... schmucks. 73 Grace, VE7IGB
I ordered UV5R: a nice dualband radio which is great value for money. Radio was shipped the next day. I have been getting email updates about order details and shipping information.
Great Service. Highly Recommended
Fleetwood Digital Products was very fast and courteous with my purchase. They kept me well informed of my purchase and the tracking of them to my home
I will for sure be using Fleetwood to buy any other radio products in the future
:)
The information on the tri-fold card is useful, easy to read, and the card is nicely compact. My only complaint is with the thin lamination, the way it was cut, and the lack of care taken to fold the card.
The thin lamination makes the card feel a little cheaper than I'd like, as it's a card that lives in my go bag, and gets used. It feels like it won't hold up. Time will tell.
The card was obviously a larger sheet, and then cut to size - meaning that the edges are not sealed. If moisture gets the edge of the card, it will likely whick into the paper under the laminate, making a mess.
Lastly, and I'm probably nit-picking here, but when they folded the card prior to sending it, they didn't fold it straight. A small detail, but it speaks to a lack of care. Kinda bugged me.
Bottom line: I would still recommend these to radio owners. Good product regardless, just could use a little extra love. ;)
Recently ordered 2 dual band radios for our trip up north. There will be 5 rigs in our trip and communication to each other is important. All of now have ordered and received radios from Fleetwood
Radios arrived promptly and it was very nice to be able to pick up the phone and ask for help. Geat service. Cheers
As titled... fast and efficient. Was looking for some Baofeng uv 5r's locally, and Fleetwood were my guys. Shipping verification was sent first thing in the AM, and my radios were delivered within a few days. Even had updates sent via Messenger. Nicely done. Thanks.
I purchased a hand held radio from another company but while vacationing in Canada I require parts for my radio which I was able to get from Fleetwood Digital. The parts were needed so that I could add canadian ham radio frequencies to the radio. I received the parts this morning so don't have them installed yet, but they appear to be the right ones. Thanks for the quick service.
Bill was easy to work with and very honest and forthcoming. I appreciated his help and would recommend him and Fleetwood Digital to anyone who asks me.
Overview
Fleetwood Digital has a rating of 3.9 stars from 235 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fleetwood Digital most frequently mention customer service, ham radio and quick delivery. Fleetwood Digital ranks 2nd among Radio sites.
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- Surrey, BC, Canada
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Business History
Ever wonder how Fleetwood Digital Products came to be?
One day I was at a friends house. She had just purchased an iPod Touch and loved it. Thought it was the best MP3/Gaming device she had ever owned. However with her long fingernails the capacitive touch screen was a bit of an issue for her.
A few weeks later she showed me a stylus she ordered from a seller on eBay. As no one in town sold them that was her only option. The stylus allowed her to navigate the touch screen with ease. No longer were her long fingernails an issue. She also showed me a leather case she purchased at the same time for $10. All the local stores wanted $30 to $40 for a similar case. Recognizing a market for the stylus I promptly imported 10 and began selling them. A week later I had to order more stock, and slowly expanded into other accessories.
For the next year I continued adding new and exciting accessories branching out into hardware devices. I was one of the first to offer Android Tablets and even had some models branded with the Fleetwood Logo. Being an Amateur Radio operator I was tasked at helping Icom demonstrate their new technology, D-Star, at a local event. The overall event was a success, however some left disappointed at the selection of radios that were available for purchase.
With that in mind I quickly began researching two way radios and the Quansheng TG-UV2 became my first offering. Within a month I had radios from 3 different manufactures in stock and the accessories to complement them. The first radio sold even before it arrived, same for the second. At this point I knew I had found a niche. Although the iPhone gear still sold well, the radios were quickly beginning to account for more sales.
Over time the iPhone accessories were fazed out in favor of the radio gear. Today, Fleetwood Digital Products has become a go-to source for many Amateur Radio enthusiast and recreational radio users. Fleetwood Digital Products stocks one of the largest inventories of Wouxun & TYT Chinese radios and accessories in Western Canada. Fleetwood Digital Products is the retail source for Wouxun in Canada! Industry Canada certified Wouxun and TYT land mobile radios are also available.
Oh ya, and the iPod stylus that started it all. It's right in the front of the office to remind us all that no matter how small an idea, your only limited by your desires and efforts.
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Hi Hector,
Fleetwood Digital appreciates all feedback, both positive and negative. To ensure future customers have the correct information Fleetwood Digital does ship to Puerto Rico, and beyond. In fact Fleetwood Digital will ship almost anywhere that either Canada Post or DHL can safely deliver a package. I do apologize that the item you ordered was no longer available, and that a suitable replacement could not be found, thus your order was cancelled, and payment promptly refunded back to you. I wish you all the best in your future radio procurements.
Thanks
Bill