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I ordered a Havis console through Fleet Safety several months ago to go into a department vehicle. The lead time was specified as 2-4 weeks, as the consoles must be built by the manufacturer (Havis) before being shipped to FS, and then to the customer. I received my order confirmation as normal and proceeded to check my order status online every couple days 2 weeks after placing the order. I continued checking for 3 more weeks and always saw the same "On order with manufacturer" status. At this point, I was 5 weeks into the order and called FS. On this phone call, I was informed the console was completed and would ship from Havis on Friday (2 days later), and would ship to me the next week. The next week, no shipment and online order status still stated "On order w/ manufacturer". I called again and spoke to another person. Conveniently, he stated I would have to speak with the sales staff member who placed my order as he didn't have access to the Havis order information. He stated he would have the person call me first thing Monday. Tuesday came and still no call. I called FS back. Spoke to a different person who checked into my order and called back stating there was an issue with my order where it had "Fallen through the cracks" on their end. He stated he would put the order through and have it expedited. I called back the next day and asked for a manager. I spoke to Diane Rose, who apologized repeatedly and stated it was a "comedy of errors" on both their part and Havis' part. She stated the definitive ship date would now be a month away... 2-4 weeks has now turned into a 10 week build time. Diane asked if I would like to refund or keep my order. She said she would see what incentives/discounts she could offer to keep my business and that she would email me the next day. I never received an email, so I called back the following Monday and spoke to her again. After stating she was waiting for the "higher ups" to follow up on the discount, I stated I would cancel and take my business to another company. If your order is important, you're taking a risk by placing it with Fleet Safety. My department and I will not be going back to FS for any future orders. I recommend StrobesNMore as they sale the same items and you can trust your order will be taken care of. The extra few dollars is worth the decent customer service.
I ordered a Havis console through Fleet Safety several months ago to go into a department vehicle. The lead time was specified as 2-4 weeks, as the consoles must be built by the manufacturer (Havis) before being shipped to FS, and then to the customer.
I received my order confirmation as normal and proceeded to check my order status online every couple days 2 weeks after placing the order. I continued checking for 3 more weeks and always saw the same "On order with manufacturer" status. At this point, I was 5 weeks into the order and called FS. On this phone call, I was informed the console was completed and would ship from Havis on Friday (2 days later), and would ship to me the next week.
The next week, no shipment and online order status still stated "On order w/ manufacturer". I called again and spoke to another person. Conveniently, he stated I would have to speak with the sales staff member who placed my order as he didn't have access to the Havis order information. He stated he would have the person call me first thing Monday.
Tuesday came and still no call. I called FS back. Spoke to a different person who checked into my order and called back stating there was an issue with my order where it had "Fallen through the cracks" on their end. He stated he would put the order through and have it expedited.
I called back the next day and asked for a manager. I spoke to Diane Rose, who apologized repeatedly and stated it was a "comedy of errors" on both their part and Havis' part. She stated the definitive ship date would now be a month away... 2-4 weeks has now turned into a 10 week build time.
Diane asked if I would like to refund or keep my order. She said she would see what incentives/discounts she could offer to keep my business and that she would email me the next day. I never received an email, so I called back the following Monday and spoke to her again. After stating she was waiting for the "higher ups" to follow up on the discount, I stated I would cancel and take my business to another company.
If your order is important, you're taking a risk by placing it with Fleet Safety. My department and I will not be going back to FS for any future orders. I recommend StrobesNMore as they sale the same items and you can trust your order will be taken care of. The extra few dollars is worth the decent customer service.
Tip for consumers:
Avoid this company and their terrible customer service
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Fleet Safety Equipment Inc. was established in 1980 and specializes in the sale and installation of police and emergency vehicle equipment. Our products include lights, equipment, graphics, technology, gear and more. Our operations include more than 90 employees who work in multiple warehouses, install bays, and offices across the United States. Our corporate office in Memphis, TN is. We also have locations in Little Rock, AR; Houston, TX; Birmingham, AL; Baton Rouge, LA; La Feria, TX. We have a traveling sales rep in the state of Mississippi. We house a massive inventory of emergency vehicle lights and equipment to supply our Government entity customer's needs. We carry the best emergency vehicle brands at competitive prices. We are a preferred Whelen & Federal Signal Distributor. We also feature Pro-Gard, Havis, Setina, JottoDesk, Feniex, Pannin, Go Rhino, and many more. Fleet Safety is a step ahead of the competition, too, in terms of product knowledge. We boast current and former police, fire, and EMS employees as part of our Fleet Safety Family. This aspect gives our customers the most informed product and industry knowledge to help guide their purchasing decisions. Don't hesitate to contact us if you need any assistance with your purchase. We are always here to help and provide the best customer service possible. Thank you for your business and thank you very much for what you do!
Established 1980
