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FixedFloatReviews 3

1.9

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FixedFloat Reviews Summary

FixedFloat has a rating of 1.9 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. FixedFloat ranks 44th among Virtual Currency Exchange sites.

service
1
value
1
returns
1
quality
1
New Jersey
3 reviews
2 helpful votes
Follow Anneliese W.
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They are thieves
February 22, 2025

I sold BTC for USDC at $150 per token with trade confirmations, but 48 hours later they closed at $98, even though BTC had never dropped that low at that time! They scammed me for almost $4,000 on 320 tokens traded. Their support is a joke, they only give you the minimum answer to keep you on the line, with no real intention to fix anything. I recently made a breakthrough in my recovery after reporting them to an agency that really does its job. My loss and withdrawal issues were resolved and my money was refunded, my email is on my profile, write me, I am willing to share useful tips on my procedures.

Date of experience: February 19, 2025
RU
1 review
0 helpful votes
Follow Hamed S.
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Robbery company
February 22, 2024

I made a Bitcoin swap transaction using the services of Fixedfloat.com, which is an exchange without identity verification. After depositing money into their account, they stopped the transaction, yet sent me an email confirming the transaction. Following my inquiries through email, they requested various information including transaction history and wallet addresses, all of which I provided. Finally, they asked for identity information, and when I sent my passport, they declared that they have frozen the money because I am a citizen of Iran (without any other reason) and will neither proceed with the transaction nor return it to the original account. This is their final emails:

"Hello,
According To the Terms оf the service:
5.1. FixedFloat reserves the right to restrict or deny its services in certain countries.
5.3. Use of the Service is prohibited in countries where usage of cryptocurrency or usage of Service is forbidden by applicable law.
The use of Service is prohibited to citizens and residents of Iran, as well as individuals and entities located in countries on the United Nations Sanctions List. Additionally, any individual or entity that is located in these countries, regardless of their nationality or citizenship, is prohibited from using this service. Any attempt to use this service from a prohibited location is strictly prohibited.

Since you provided the documents of an Iranian citizen, we cannot unfreeze the order.
Best regards,
FixedFloat team."

I must mention that the citizens of Iran are not subject to any sanctions, the sanctions on Iran are only targeted at specific entities and individuals whose names are mentioned in the sanctions, and I am neither of those nor have I had any relation or had transaction with them. Therefore, I demand that this illegal process be stopped and my money be returned to the original account. Also, I kindly request those living in the free world not to use the FixedFloat website, to show that the crypto world is not governed without laws and by force.

Date of experience: February 22, 2024
Malaysia
1 review
0 helpful votes
Follow Dayang M.
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Great service
March 24, 2021

Great service, good rate and very responsive support! I liked the prompt work of those support and feedback. I received detailed and quick advice without delay. I use the provided service many times, I'm very glad, thanks!

Date of experience: March 23, 2021
Fixed F. FixedFloat Rep
over a year old

Hello, Dayang M.!

Thank you for feedback! We are very glad that you appreciated the quality of our service!

Best regards,
FixedFloat.com team.
Think big. Exchange wisely.