FishingBooker has garnered a strong reputation for its reliable service and user-friendly platform, consistently praised for its extensive selection of charters and knowledgeable captains. Customers appreciate the seamless booking process, effective communication, and the quality of fishing experiences provided. However, a few reviews highlight concerns regarding weather-related cancellations and the need for improved communication methods for some users. Overall, the sentiment is overwhelmingly positive, with many customers expressing satisfaction and a willingness to recommend the service, indicating a solid foundation for continued success in the fishing charter market.
This summary is generated by AI, based on text from customer reviews
We had a great time with Captin Ben! Put us on some fish and cam home with bags of fresh Wahoo and Mahi.
CANCELLED TRIP SAME DAY>>>>>GOT SCREWED THEY KEPT THE MONEY! TIRED OF GETTTING SCREWED BY WOTHRLESS WEBSITES WITH CUSTOMER SERVICE THAT CANNOT HELP. THEY SHOULDADVERTISE THE SS MINNOW
Stephen, I'm really sorry to hear about your experience. I'm afraid I can't contact you directly on this site, but please reach out to customer.service@fishingbooker.com to sort out your refund. If the trip was canceled by the captain you are entitled to a full refund of the deposit you paid and this should be processed automatically as soon as we confirm the details.
Tight lines, Cat
I was taught how to responding to Delining a trip and sending the client a note on why I was decling.
Thanks for the great review Captain Stan! Leah was thrilled to see your feedback.
Niko is sharp, clear and quick helping over the phone calls
Booking with Fishbooker went fine, very satisfied with them and my experience with them. My fishing charter was terrible.
I have been on numerous fishing charters in the past and I know what to expect on a charter.
The boat was very dirty and out of order. We were not giving any safety briefing before leaving the dock! We were not told where the restroom was or how to use it. Before the charter we were told to bring all the food and drinks we would like.
You can't expect a group to be on a boat for over six hours without needing to use the restroom. After asking about using the restroom, my daughter found that the toilet was out of order/not working!
Even though I have lots of experience fishing, I think the captain or first mate should explain what the equipment is for and why it is used.
We trolled around for hours with the captain or first mate not saying a word. I tried to engage in a conversation with them with little response.
People in my group actually dosed off during the trip. At the end of the trip the first mate and captain explained nothing to us, they just started taking in the gear and we started heading back to the marina. I know catching fish on a charter is not a guarantee but I did expect to catch more than two fish. I became more disappointed when I saw other boats bringing fish into the marina.
Catching fish is a small part of the experience, a captain and first mate can make or break a trip. They need to realize that they are in the entertainment business, it seemed to me that they didn't care about our experience and they were happy to drop us off at the dock and go home.
Very disappointed!
Hello Ray,
Thank you for your review.
A fishing charter should be a memorable experience, especially when you're spending the day with your family. When the bite is slow, it should be up to the crew to make the outing engaging and enjoyable. We're truly sorry that this wasn't the case on your day out.
As for the toilet being out of service, we were informed by the captain it was in fact working, but that a switch needed to be used to turn on the water flow. This is pretty common on boat toilets, but still, it should have been clearly communicated to you along with a safety brief.
We noticed that you left a detailed review on our website – we really appreciate you doing this as it will help future customers make an informed decision.
If you decide to take your family on a fishing trip again, please feel free to get in touch. We'd be happy to help you organize a fishing trip you'll remember.
All the best from FishingBooker.
Pelican and Tommy were great, The Lucky Charm, although we only caught 1 fish, our friends and us had an amazing time, Thanks guys for trying hard
Thanks very much for your review, Roger! We're glad you had a good time and hope we can help you go fishing again soon.
I had an issue with one of the Captains and Kiki really helped resolve the issue.
Wife's 40th birthday approaching. Can't throw a party with COVID... can't travel like we normally do... so let's do a private fishing charter!
Talked to several friends with boats, all busy that weekend. Called local charters that we knew of. All booked. Someone mentioned this site, fishingbooker.com.
On July 11th I booked a charter for Aug 1st. Offshore fishing for 6 hours. Paid a deposit. Received several emails and text messages confirming our trip. Also received emails reminding me of my reservation.
Attempted to contact the captain through the website messaging system just to find out what we needed to bring. Didn't hear anything back. Finally, clicked on the button to get captains number directly. Received a call back the day before the scheduled and confirmed trip that he had absolutely NO idea that we booked a trip with him. He apologized, and attempted to do his best to reach out directly with other charters that he knew of.
I went BACK on fishingfinder.com on July 31st and looked for another charter for Aug 1st. Found one that showed available. Booked the trip, and PAID ANOTHER DEPOSIT.
Now that I knew to look for the button to contact the captain directly, I immediately called to confirm with him directly. He called me back a few hours later. He also explained that he had NO IDEA HOW we were able to book a trip with his charter through this site. He was completely booked for the weekend, just like everyone else.
Summarize... planned a nice fishing trip for my wife's 40th birthday. Paid a deposit. Got several confirmations via email and text.
No fishing! No trip actually booked! Attempted to book ANOTHER TRIP through the same website. Again, paid another deposit. NO TRIP. NO FISHING.
I basically paid this site money twice for nothing. Great birthday present! Sorry honey, I failed on the highlight of the weekend birthday experience.
I'm sure I will get my refunded deposits... but no fishing! So I pay a website money twice and have to do work to get money back.
Words can't describe how frustrating this is.
We had a great time the captain was very helpful and very professional
I recommend him to everyone
Booking was quick and easy and the guide lived up to expectations from reviews. Had a great time!
Terry, thanks so much for your review. I'm happy to hear you enjoyed your trip and found the website useful! I hope we can help you go fishing again soon :)
Tight lines!
Very easy to navigate. Site was up to date with many good options. We had an enjoyable experience.
Hi Michael, thank you for the review. We are very pleased to hear that you had an enjoyable experience with our site and that there were enough options to pick from. The next time you opt for a fishing trip, feel free to contact us. Tight lines.
We had a hard time finding the place where to meet the guide But we had a good day fishing and a Great day with Edouardo!
Thanks for your review, Stephane! We're glad you managed to find your guide but sorry it wasn't straightforward. It's great to hear that you had a good trip once you did meet up!
Fabion was amazing, myself and my husband both caught tarpon. The whole trip was perfrct 95 pound tarpon and a 130 lb
Thank you for the great review, Amber. You don't catch a fish like that every day. Feel free to contact us next time you'd like to hit the water. All the best from FishingBooker!
The staff is always amazing to deal with and is very helpful every time I call.
Captain Stanley Bryant helped make our Father Son fishing charter a great time and most certainly an incredible memory
Hi Richard,
Thanks so much for your review! I'm happy to hear you had a good time and hope we can help you go fishing again soon!
Tight lines,
Cat
Chloe was very helpful, and answered all my questions. Thank you Chloe!
Lots of fish but nothing legal. Really wanted to catch something to feed the family with.
Hi, thanks for sharing your experience with us. We're sorry to hear you didn't catch anything edible to share with the family. Fishing can be hit-and-miss sometimes, so we hope that you at least enjoyed your experience out on the water with your captain, even without taking anything home. If you want to try casting a line again, feel free to reach out to us. All the best from FishingBooker.
We caught at least 8 different species. Thought we were going to run out of bait.
Sounds like a busy trip, Michael! We're glad you had a good time and hope we can help you go fishing again soon.
In 45 years of living in Alaska this was the best fishing experience. Second to none.
William, thanks for your fantastic review. I'm so glad you had a good trip and hope we can help you go fishing again soon! Tight lines.
Nice people but a lack experience as a professional charter. I would not go out again.
Hi Jason, thank you for your review. We're sorry to hear that you didn't experience the professionalism you expected on your trip. Feel free to leave a review for the captain on our site and let them know how they can improve their service going forward. All the best from FishingBooker.
Answer: Scam. Fishingbooker is a rip off. Nothing but trouble. No customer service and they charge your credit card. Look out.
Answer: A: Hi Jamie, it really depends on the duration of your trip and the location you'd like to go fishing in. There are captains who offer departure times based on the cruise timetables and can get you back on time. I'd suggest you message the charters you'd like to go out with and inquire about this. I'm sure they will be able to assist you. Also, you can contact our customer service, and we'll gladly help you find something suitable. Many thanks, Maria
Answer: Hi Lawrence, we refunded your deposit after your trip in September was canceled. Please let us know if this is now resolved. Many thanks, Cat
Thanks for your review, Michael. Sounds like an amazing trip!