Overview
FishingBooker has garnered a strong reputation for its reliable service and user-friendly platform, consistently praised for its extensive selection of charters and knowledgeable captains. Customers appreciate the seamless booking process, effective communication, and the quality of fishing experiences provided. However, a few reviews highlight concerns regarding weather-related cancellations and the need for improved communication methods for some users. Overall, the sentiment is overwhelmingly positive, with many customers expressing satisfaction and a willingness to recommend the service, indicating a solid foundation for continued success in the fishing charter market.
This summary is generated by AI, based on text from customer reviews
Eduardo communicated very well and was easy to deal with. We had an excellent time fishing with him and would do it again
Very knowledgeable and a 3rd generation island local. Easy pickup location, knew where to go, how to get there and put us on on the fish! Great time!
Paul, I'm so happy you had a good trip – and congrats on the beautiful Jack! I hope we can help you go fishing again in the future :)
Finding a boat and booking was very easy love the site. Going fishing was not so good as the service provider did not live up to his promises
Willem, thanks for your review! We're really happy that you liked our site but it's sad to hear that your trip didn't live up to your expectations. We hope we can help you find another charter that suits you better next time!
Was able to book an inshore fish trip and get confirmation quickly. Guide we lined up was great and wouldn't have easily found on our own.
Hi Larry,
Thanks for your great review! I'm very happy to hear you enjoyed our site and most importantly that you found a great guide. I hope we can help you go fishing again in the future!
Tight lines,
Cat
We went out with Captain Garrett and had a blast, we caught 4 different species. We caught fish every place he stopped the boat!
Thanks for your great review, Joel – we're glad you had a good time!
I booked a charter but was unable to go. Canceled months before the deadline. And was still charged my deposit. Which stated was fully refundable.
Dear Peter, thank you for taking the time to leave the review.
After a thorough review of your booking, we have confirmed that it was indeed canceled well in advance. Consequently, we have processed a refund of your deposit upon cancellation. To provide you with documentation, we have sent you a receipt of the transaction for your records.
We sincerely apologize for any misunderstanding or inconvenience that may have arisen from this situation. It is our utmost priority to ensure transparency and excellent service to all our customers, and we deeply regret any confusion that may have occurred.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. Tight lines.
The yacht was amazing, the crew fabulous with my teens. My family had a blast and the few not feeling so good were very comfortable also. Lol
Hi Michele, thanks for your review. It sounds like you had an awesome time out on the water! We're really happy to hear that even your family members who were less familiar with fishing has a blast. Heading out on the water with a crew that goes the extra mile to make everyone feel included really does make all the difference. Feel free to contact us next time you'd like to cast a line. All the best from FishingBooker!
Booking did a good job of connecting us with the Singing Reel and changing dates because of seas and weather. Thumbs up
Thanks for your great review, Steve! We're happy to have helped.
Awesome, caught a lot of shark along with other species. The ride out we had dolphins follow us, my grandsons loved that.
Fishing captain didn't show for trip and fishing booker won't publish review. Do not use them. They do not publish bad reviews.
Thanks for your review. From what we understand, you had two trips booked with the same captain. One took place on July 14th and had to be cut short due to your schedule, which you confirmed with the captain. The second trip was due to take place on July 18th, but the captain cancelled due to mechanical issues. The deposit for this trip was refunded to you.
Safety is our biggest concern at FishingBooker, both for captains and customers. Unfortunately, mechanical issues can happen last minute, which is why we make sure your deposit is protected and returned to you ASAP in the event of such a cancellation.
Once your captain canceled this second trip due to mechanical issues, he reached out to let us know that you changed your review for the first trip from 5 stars to 1 star. He sent us confirmation that you asked him to refund half of the previous trip's balance, or you would change your review to a lower score. Our Customer Happiness team reached out to you with this information and let you know that we'd be removing your review.
We want to make sure that each captain receives a fair review based on their services. We understand how frustrating it must have been with a last-minute cancellation, and that your overall experience didn't go as expected. However, the captain did provide a good experience on your first trip and unfortunately had issues on the second day. We hope this clarifies why we didn't publish your review. We appreciate and welcome constructive reviews that provide useful information for captains and customers alike. All the best from FishingBooker.
Stayed in good communication. Willing to go to go when the weather wasn't favorable. Shared his knowledge willingly. Had a great day of fishing.
Hi Mark,
Thanks very much for the review. I'm glad you enjoyed your trip with Hector and hope we can help you go fishing again soon!
Tight lines,
Cat
My 95 year old father had a great day fishing on the charter. Captain Harrison was a great guide and made it easy for him to have a great experience.
Hi Susan,
What an amazing review! I'm so happy to hear your father enjoyed the trip and that Captain Harrison made his day for him. Thanks for sharing your experience and I hope you have many more memorable fishing trips with your father in the future.
Tight lines,
Cat
Don't recommend. Trip cancelled by phone from Captain Gregor in Venice, florida while we were waiting at the dock,
Pietro, we're so sorry that your captain canceled at such short notice. This must have been extremely frustrating. We want to make sure you get to have a good fishing experience soon, so have shared credits with you towards a future trip. Check your email for more details so you can get on the water soon!
Jerry was an excellent God and knows his way around Lake Texoma very well. We had a very successful day fishing for two newbies
Thanks very much for your review! I'm glad you enjoyed your trip with Jerry and hope we can help you go fishing again soon :)
Captain Jagger was an awesome guide who made the experience easy and memorable. Up early using live bait captain Jagger briught us to multiple secret soots where we caught Tarpon and Red Snaper. My wife went along for the ride but she ended up catching sever 40 to 50 pound Tarpon. While fushing for Red Snaper with 20lb test line Captain hooked a giant 100Lb Tarpon which got to land after a 40 minute battle. GREAT FUN FISHING AND EVEN MORE ENJOYABLE SPENDING THE MORNING FISHING WITH CAPTAIN JAGGER.
Awesome help. Niko was efficient.
Pleasant and helped us out with all of our issues
Customer service representative did a great job helping me get my issue corrected very quickly
Thank you
We caught a few fish but still had a good time. Captain was a funny guy and tried everything to get us fish 👍
Thank you for sharing the review Richard! Just goes to show how great of an impact the captain's personality can have on the trip.
Did the 5 hour fishing excursion with John and we had a great time! John was easy going, fun to be with, and knowledgeable
Thanks for your great review, Larry! I hope we can help you go fishing again soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Steve, we're glad you had a good time!