FirstCry has a rating of 1.4 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FirstCry most frequently mention customer care, return policy, and bad experience problems. FirstCry ranks 318th among Baby sites.
No positive highlights yet
I ordered dresses for my son. It's very good quality and reasonable price. Now I am also order two dresses for my daughters. It's has very good quality
I had ordered a stroller which I want to return it back. Spoke to executives multiple time and they have pissed me off. Attached are the order details and return policy for this clearly returnable product. I tried everything to explain the executive but they unable to even understand the least. I am again raising the return request and if it does not get processed, I am uninstalling the firstcry app in my mobile. And if need comes I am ready to fight it in consumer courts.
I am writing to express my extreme disappointment with the recent experience I had with your company regarding the delivery of a product order. Despite my explicit request for the latest manufacturing date, I received a product manufactured in 2022, contrary to what was agreed upon prior to placing the order.
Throughout this ordeal, I have diligently reached out to your team multiple times via email and your application, clearly stating my concerns and requesting a resolution. Regrettably, I have yet to receive a single response. Despite assurances over the phone that I would receive a reply within 24 hours, I have been met with silence and inaction.
On top of this, last Saturday, I was assured by one of your representatives that all items would be returned, and arrangements would be made for a prompt collection by your delivery team within 24 hours. However, no action has been taken thus far, and there has been no communication regarding the return process.
Additionally, I followed the instructions provided by "Omer" from your team to send product photos and details for a replacement, yet I have not received any response to that either. It is incredibly frustrating to experience such a lack of accountability and efficiency in handling customer concerns.
I want to emphasize that my request for the latest manufacturing date was not arbitrary; it was made out of genuine concern for my baby's well-being. While the product may not have expired, I specifically requested the latest manufacturing date for peace of mind. This request was communicated clearly through multiple channels before placing the order.
Tip for consumers:
I am writing to express my extreme disappointment with the recent experience I had with your company regarding the delivery of a product order. Despite my explicit request for the latest manufacturing date, I received a product manufactured in 2022, contrary to what was agreed upon prior to placing the order.
Throughout this ordeal, I have diligently reached out to your team multiple times via email and your application, clearly stating my concerns and requesting a resolution. Regrettably, I
Products used:
Baby cream and essentials.
I had ordered a stroller which I want to return it back. Spoke to executives multiple time and they have pissed me off. Attached are the order details and return policy for this clearly returnable product. I tried everything to explain the executive but they unable to even understand the least. I am again raising the return request and if it does not get processed, I am uninstalling the firstcry app in my mobile. And if need comes I am ready to fight it in consumer courts.
Products used:
Pathetic refund policy as mentioned in my description
Ordered a baby girl ruffled frock with matching headband. I bought the product for the coordinated headband but never recieved it in the package which was delivered to me. Dress quality is okay but apart from the missing piece, packaging quality is extremely poor. Customer service is just as pathetic as their packaging. If anyones looking for a good product delivery with satisfaction, please stay away from Firstcry
To whoever is supposed to be incharge of your online orders app or anything. Please know that you are doing the absolute rubbish job. My account and my husbands account has been suspended for bulk purchasing. Buying 2 packs of diapers is bulk?. I have a 10 month old and a 2 year old. I order 2 packs of diapers each. So in your pathetic system that's bulk?. Are you guys working there or having a lazy day work all year round?. Basically your colleague on a call told me your account is useless now, you cannot order again as our system picks up that you are ordering in bulk. Some scripted one sentence answer. You are backed my whatever big names and investors but can't fix a system that you own?. Please review your own service and train your customers representative better to help and not to infuriate customers further.
Products used:
Diapers clothes
Poor.
The first cry really made me cry.
Ordered the gift which never got correctly delivered and no response from
Company
Products used:
Nothing
The experience on getting a prompt answer for delivery failure is a complete disappointment. The automated reply is not helping and the reason stated for unsuccessful delivery is not correct as well. I have been purchasing from multiple online platforms and this has been the worst experience.
Tip for consumers:
A contact number for delivery status
Products used:
Baby bath tub
Poor service! Experiencing an issue with an incorrect product, I initiated a return request. Unfortunately, the request has been rejected, causing frustration.
Tip for consumers:
Poor service! Experiencing an issue with an incorrect product, I initiated a return request. Unfortunately, the request has been rejected, causing frustration.
Products used:
Cactus
The customer service is pathetic. Not willing to help the customer. It has changed over the years. I have been a regular customer of FirstCryBut my recent experience was very bad. Delivered a poor quality product and not ready to exchange it coz I put the request 3hours later before it's closing window ( coz it was ordered from London) Requested to transfer the credit where I can immediately buy another item. Not asking for refund. Not very happy. Will never shop from First cry
Products used:
Kids kurta set and kids lengha set
I have buy baby massage oil and i have received damaged product and they have not even exchange. Do not buy anything from firstcry.com, its my request to all the parents.
Tip for consumers:
Please do noy buy anything from firstcry
Products used:
Chhicco baby massage oil
My sling bag came with fungus on it. Unfortunately it says no returnable. Disgusting. Don't order from here
I ordered a stream iron from this website it was not working as expected so initiated the return on the very same day but support guys did not initiated the return to vendor and hence the return got rejected because of their fault. And no one ever bothered to reply my emails. Totally pathetic customer support.
This is the second time it's happened, first time firstcry send us a damage sipper for my son and they replaced it finally after 1 month approx.
Now i have ordered a scooter for my son and the quality is so poor. Seat quality worst my son fallen and got his head cut also swelled. I asked them that i want to get refund and will buy a car but they are sending the same scooter again.
Pathatic service...the brand is loosing it's value as they don't value their customers.
I bought a trampoline 10feet. After less than 1 year, the lock that closes it broke down. My kids fell out of the trampoline. I called them and asked them to replace it or just give me the broken spare part.
After weeks of delay, they sent me a message saying that they don't have the replacement part. The only solution they gave was to buy a new trampoline
Firstcry delivers defective products and just discredit customers's words by stating its superior quality
Products used:
Joggers
Scammer Number 1 they adds the club membership to your order by default and charge your around 300 rupees. When you contact they will say its not refundable and you can use the membership service as they can't refund its a day light roberry
Products used:
clothing
They will offer better prices to sell defective products. No return will be available, you will be compelled to accept the items. Worst service, no customer support available. For all queries you will get digital replies only.
Tip for consumers:
Received defective product, unable to return. You can request for replacement but the company will not approve. You have to accept the product as it is... Wsdte of money and energy
Products used:
Kids tricycle
I ordered one dress online, I am trying to return from past one week, I initiated the return they scheduled return pick up no one called me or came to pick up the product but I am getting message at of the day like return failed because costumer is not reachable / not available some thing. This is the issue I am facing from one week, you guys are really worst
I ordered a expensive toy. Did not get it as promised. So canceled it 8 days later instead of my refund the toy came. Running from pillar to post for my refund. Biggest cheats. Beware of this company shame on AB for advertising for it.
Products used:
Electric bike
Very poor quality clothes they keeping not reliable and customer care service is also bad they just know to say sorry but don't accept their poor service they are providing. I bought jeans for my son on this site it's tearing first wear where touching pant it's tearing tales and stories brand.
Tip for consumers:
Just don't use firstcry i was 8 to 9 year was buying on this site now i don't recommend any one
Products used:
All don't buy anything on this site they don't guarantee you quality your money will be wasted for their business
Firstcry is showing the discount and offers kine but at their outlet they are just robbing the customers. They are not providing any discount or offer even though charging a hight amount of GST. But when your are purchasing online they are not including extra tax charges.
The quality is very bad
Dear firstcry team,
I have been purchasing products in first cry app regularly. Recently I noticed that the billing during checkout is not fair. The bill was undergoing fraud. I think this trick was being done for every person purchasing through app. Very bad from your side. You were charging extra 500 to 2000 rs everytime during checkout. I have been watching this from the last 2 purchases.
At First you will show offers, after adding the items into the cart, suddenly the total billing changes. Suppose if we order for 2775, during check out it is showing 3363 rs. Around 600 rs extra. Later if we apply coupon code we will get around 200rs off, but 400 extra. Very bad service. Please correct your billing procedure, otherwise dont attract public with your offers and discounts. Very bad experience
Please don't buy without seeing checkout billing
Very poor service. Why shipment not delivered timely. Firstcry application/platform not good.no again order for this platform. Delivery time very very long.
Payment extra charges then refund process.
Tip for consumers:
Very poor service
Purchased a nightwear from Firstcry. It's of Babyhug company, a company I always relied on for its quality.
But this suit for which I got delivery on 2nd October 2023 is quite irritating on skin of baby as it's rubber print is rubbing and hurting skin of baby. I tried to contact customer care for help but they were adamant on picking the product only if it has attached tags with it. I tried to explain them million times that I didn't receive the product with attached tag(as tags were kept separately). But they were adamant on picking the product only if it has attached tag.
They are cheaters and bunch of frauds who never take the responsibility of product once it's delivered. This is my 2nd issue in a row regarding first cry which plainly denied to take the responsibility of wrong product sent my them.
I even told them again and again that it was a miscommunication, may be I was not able to put my point correctly in first call so I called them up again but they were not ready to listen. Beware customers!Dont buy products from anywhere but not first cry and this is review not of a layman but a qualified Doctor.
User's recommendation: Pathetic service by FIRST CRY.
I will try my level best to not purchase anything from frauds of first cry. They are there to put customers in trouble by selling faulty products and then trying level best for not giving refunds anyhow. They will force you till the end to keep faulty/damaged products.
Tip for consumers:
First cry is fraud and must be banned by Indian govt.
Products used:
Baby Toys, cloths, shampoos.
Worst service and it was my first, I ordered an item several days ago and they did not get back to me when I called them they told we will check, a few minutes later they canceled my order because the item I ordered is not available!
I requested for the refund and they told me we will do it manually and it will take up to 15 working days!
What a horrible service!
Order number: SIY*******349
After date of dilevery 3 times delay unnecessary still not get products after full payments review viewers never try to buy firstcry
Firstcry.com - Asia's Largest Online Shopping Store for kids & baby products. Buy baby care products, toys, diapers, clothes, footwear, strollers, car seats, furniture and more with Free Shipping & Cash on Delivery (COD) options.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.