Filters Fast Reviews Summary
Filters Fast has a rating of 2.3 stars from 520 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Filters Fast most frequently mention customer service, credit card and day shipping. Filters Fast ranks 5th among Water Filter sites.
I received an email from this company advising I was going to receive filters per an Auto Delivery order I had placed. I was not familiar with such an order. Tried to contact company. Sat on hold for 30+ minutes no one ever answered. Email says to communicate with them I need to go through my "Client Portal" on their website. I don't have any record of creating an account so not sure how they expect me to utilize that channel. Only good news is that I cancelled my credit card that they referenced in their email. (October 2,2017)
Filters arrive quickly. However, refrigerator water filters are not packaged properly and usually arrive broken. The manufacturers pack them in thin paperboard boxes. FiltersFast puts them in a floppy plastic shipping bag instead of a cardboard box. This combination offers zero protection and the plastic filters are usually broken in shipping.
Really like the quick service, prices and free shipping. We appreciated being informed when our product was backordered. Have had no problems with the ordering process.
Great cost, fits my refrigerator, hope it filters as well as the Kenmore/Sears product.
Took a long time to get here but it was free shipping.
All in all I'd say FilterFast (or not so fast) is a good option mostly because of the price point.
If you want exceptional value, fast & free shipping I suggest Fast Filters!
I believe this is the third time I've ordered a three-pack for my Samsung refrigerator and they are as good as the single ones I purchased before@ retail for $50.00 each.
Bern D. 8/30/17
Thank you for taking care of my order so quickly, I received them on time and exactly as I had expected! Thanks again!
First time ordering filters for various items in our home. The price on the items is very reasonable. I signed up for the program they offer, so every 6 months, we will receive the new filters we need for the house. We don't have to travel the 50+ miles, to shop for filters not knowing if they're in stock or not. Completely satisfied!
Working with Filters Fast over the years has been a pleasure. Quick, no-nonsense service with the products we need.
Ordered three filters, quantity discount + free shipping. Have installed the first, ready to change filters in a few months. What more could you ask for?
Ordered the filter and Boom, it showed up. It was not the same as the last filter but apparently they have upgraded the filter for my refrigerator. Thanks.
Ordered three filters one day, by the third day I had received and installed them. Perfect fit at a good price.
While I tried to be patient and kind, I have had the worst service that I have had with any company. I have tried to stop my service about 4 times and I am still being charged and sent filters. Never bye them again.
This company is spot on fast and the quality of the filters is really good! I have been ordering from Filters Fast for years!
So happy to see that the prices have come down on the refer filters! Thank you! I feel good about 'filtering' my tap water since hearing all the news regarding bad stuff in tap water.
I need to return these and be credited for them. I have not found a way to contact you by phone. Can you help me fix the problem.
My order was easy to fill and received in good shape and timely! I had many choices but the one I made was the correct one. I have ordered befor and most likely will continue.
I have used FiltersFast for a decade or more and have never had a problem. I will be right back ordering again in six months.
Great service, great pricing, great web site with easy to find exactly what you need! On a scale of 1 to 10, an absolute 10!
Returning things really defeats the point of your entire business model. SEND ME A RETURN FOR UPS SHIPPING ASAP
I originally ordered a Filter. For some reason, your shipping people used an address that was unrecognizable. I was able to track the shipment only one time. The filter was on it's way to Alaska and when I inquired why, I was told that as soon as the Filter was returned to your firm, my money would be returned. I proceeded to order another filter and it was delivered very well. I again inquired about the return of the money spent on the filter that was God knows where and I was again told that it had not been returned and if it was returned, my money would be refunded. That did it. Over a month had passed and I informed your people that You had made the address mistake--Not me! I threatened a lawsuit even though the money involved was only about $20.00. Pretty quickly, I received an email saying they had entered a credit to my PayPal account. Why does a customer have to go through this kind of misery when the problem was clearly the fault of your firm. I may or may not use your firm again.
From the business
Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members