Filterbuy

Ordered 2 ac filters. First time buyer

Bath filters had the plastic bag cut open!
Phillip
Did reply and explained that is ok that is how they come?
Useless
A cut plastic is considered ok by customer service

Buy from a reputable seller!

Not acceptable I have to pay shipping!
I had possession of the filters 1 day

NEVER AGAIN

BUY FROM A REPUTABLE SELLER
THE CUSTOMER SERVICE IS A JOKE!

First, I received the wrong quantity (4 instead of 12) of the wrong sized filter.

After having to send a photo of the wrong sized filters, I was told the correct size would be shipped, and to donate the wrong ones.

Then I received the wrong quantity (4 instead of 12) of the correct sized filter. Eventually, my original order was received. The prices are excellent. The service just barely passes.

On top of that, I wrote the above review for a site they subscribed me to automatically, but it wouldn't post, so instead of wasting what I'd written, I looked for other sites to post it on.

I have never given any authority to deduct money from my account and do not even have any use of a filter if that is what the money you have taken from my account is please reverse my money
Thank you

I ordered filters on Sept 24th. They made a fexex label the next day. 9 days later, fexex still hadn't received my order. I chatted with a rep. They said my order was, 'Stuck,' in the warehouse. I said to cancel and refund my money. They said they needed 5 business days to refund. It's been 2 weeks. I chatted again this am. One rep closed the chat. The next told me they needed another 2 weeks for a refund and closed the chat. I'm sick of the run around, so I put in for a refund with my credit card company. Seems super sketchy. I will never order again.

Very responsive and helpful customer service. Don't hesitate to buy from them again and again. They handled my own mistake very quickly.

I've included five photos of six filters purchased, although all have issues with crushed and uneven pleats. One had a dead bug and a piece of lint with a human hair in the pleats (not seen in the photos since that junk was discarded). I had to examine them all carefully for any tears in the filter material, I didn't see any yet still question the usefulness of these filters. I'm not happy with this purchase, I'm a disabled veteran with bigger problems than dealing with a company that can't make a proper filter, returning them only adds to those problems. I'm warning folks to steer clear of this company, spend a little extra for a brand name filter from a reliable source, it'll be worth it.

UPDATE 7/27: First, their website's return policy states, "If the filter is defective or flawed upon receipt... contact us as soon as possible to schedule a free return or exchange." So yesterday morning, I PM'd the CS rep seen here, his PM back modified their return policy, saying that returns are given if there's shipping damage, otherwise it's an exchange.

Then yesterday afternoon, I called their factory CS and spoke with a different CS rep (Jane) who said I'd get a refund in a couple of weeks after I sent pictures. I've not heard back but I expect to hear something soon, as well I expect a refund.

FilterBuy, the filters weren't damaged in shipping, all of them are clearly defective in manufacture. Understand, air filters with defective pleats are of no use, since it creates excessive air resistance that reduces filtration efficiency and leads to premature blower motor failure. I worked in the military with air handling and filtration equipment, I know what I'm talking about. Your company has serious quality control issues, fix that. And refund my payment.

UPDATE 7/28: After much frustration I got a refund confirmation. They kept insisting the filters were damaged in shipping and were intent on filing a claim for damages against FedEx. The defects seen in the photos couldn't have happened in shipping, all of the frames are intact, and look at the extreme run-out in the last photo. Only when I insisted that my photos weren't going to be used to make such a claim did they issue a refund. Filterbuy is a company with serious systemic issues.