Feverup

Wow, what an absolute cluster___ of a process and even worse customer service. Can't get confirmation of an order. Have to download their app AFTER paying to get any type of confirmation. App changed the ticket date after ordering and now cannot get the date moved or any restitution at all. They will only communicate via email and try to pawn off their issues to the venue. Needless to say we'; re out a few hundred dollars here. BUYER BEWARE!

This is a great example of dishonest practices. Do you treat all your customers like this? You sell them a VIP package, for no reason at all cancel their ticket, when they want to buy a new VIP package it is not available, so the remaining amount vanishes. After a slew of mails you finally issue a new voucher, but only for the event that was already attended. YOU made a mistake but your customers are the ones disadvantaged.

We used Fever to purchase west end show tickets in London. Our card was charged 69 per person x 5 and we received tickets in our app. We arrived to the location advised by fever 15 min before the show and they refused to let us on since Fever didn't send over our reservation. We tried contacting fever and they said they would give us a refund and it has been impossible to get someone to respond or issue a refund. It was our group and another group of ladies in the lobby that were not allowed to get into the show. Fever collects the money but then needs to confirm the reservation with the venue and they failed to do that. Book your tickets direct and do not use Fever.

The WORST experience that I have ever experienced with a booking agent in Australia. Don't trust them! Be very careful people. This company do not honour their Terms of Use for tickets. Their communication is unsatisfactory and do not send confirmations or communicate until the last minute or after the event. They trick customers or they like to think they do and they do not want to help customers. Their Customer service team are not capable to action simple requests - imagine that in a world like today. The whole tone of this company and their team is antagonistic towards customers. They waste customer's time instead of helping them.

When trying to buy 2 tx to Titanic Exhibit in LA their website erroneously double charged me and they would not refund me the 2nd charge despite all my calls and written requests. Their website and customer service are terrible. Buy at your own risk.

This company changes the rules last minute and refuses to refund money, despite screwing over the the
Attendees. Save yourself some time and money and don't ever book through them. I'm now in dispute with the better business bureau to retrieve my money.
They won't even get on the phone. Disgraceful.

I appreciate Manuel's Prompt & courteous attention to resolving my issues with my tickets. He came up with a solution and implement it immediately so I can still attend tomorrow's event. Thank you for all of your help and for the great service and pleasure working with you.

Do not trust Fever... They sell much more tickets during covid then allowed... After pointing this out to them they hide behind T&C's and their customercare is a joke. Another example that only money counts

Dinner at Drosselmeyers & Santa's Winter Wonderland. Both WAY overpriced, hidden costs. Terrible! Then there were the mandatory tips automatically added to the final bill. Both events were $300+ for the 2 of us, and we didn't even drink! I won't be using Feverup any more. Lesson learned!

The absolute worst customer service I have ever experienced! Had a question about a refund several days before the event and I understand if no refunds are allowed but they didn't even respond until many days AFTER the event. Attempts at follow ups (7 and counting) have not been responded to.

This company is opportunistic, do not use them, they are a sham, they sell tickets to events and if for ant reason the event is cancelled, you have to put in a bank dispute to get a full refund on your ticket, otherwise they say no refund or try to refund an amount which is much less than your original ticket purchase, watch them they are unethical

Lost $200 on an event that was canceled, or maybe not even existed. Got a "voucher" instead of a refund that was supposed to be used within the next 2 months. Tried to get get my money back though claim with my bank... To make story short, Fever still got to keep my money. The voucher expired long time ago. I wasn't able to use it anyway, as Fever didn't have any events in my area that would worth this much money, or any money... Stay away from them!

Bought tickets in august 2021 for experience in Jan 2022. A lot has happened since then and I expressed a need to cancel the attendance. I was not able to drive 8hours there and back any longer and new world health problems. They offered a voucher which can only be used for that exact same event. It would be more useful to credit account to use for other events they offer but only this one event. It's a total scam. The customer service is responsive but not moveable. No customer recovery is offered. I will not recommend this business to anyone.

Fever offered 25% off for Luminoza show from 01/19/24 to 1/21/24 in Miami. I tried to use this discount for adult and children tickets but the offer did not work.
The customer support did not help me at all. Be careful. Discount from fever is a scam.

Have had nothing but frustration with this company. Beware. They are unethical, and when you have problems you will deal with nothing but chat bots - at one point my help request was even closed so I had to reopen it and start from scratch.

Reading some negative reviews & wanted to chime in that I've had a few different issues from not being able to access my account to not being able to attend an event due to illness and have only had very positive experiences. The customer service rep that helped me access my account was patient and spoke clearly and fixed my issue. When we were sick, we rec'd vouchers to reschedule but I neglected to rebook, so they expired. I contacted fever and explained why we never rescheduled and they extended my voucher so we were able to atrend the experience! Never had a problem contacting them or having someone assist me & they did exceed my expectations.

Avoid like the plague. Terrible company, terrible customer service! I bought vouchers for my dad for last Christmas. No expiry date when I bought them, no expiry date on the vouchers, no mention of expiry date on the website anywhere. My dad recently tried to use them and was told they've expired. I then get in touch with them to ask what's going on and they copy and paste the same reply to me, refuse to give out a phone number even though they have a london office and refuse to make the vouchers valid again even though they've broken the law by claiming they've expired when they haven't made the customer aware there's an expiry date. I still don't know when this fictional date supposedly was! Absolutely disgusting.

Fever changed the dates of the concert I booked tickets for. I am Unavailable. Think they are contactable? No they aren't. No phone numbers. No live chat. Just a redundant black hole of an email address that nothing comes back from. I've given up 10 emails. No response. I am reporting them to Consumer Affairs. The concert will pass and I'll just lose my money! So dont buy tickets from this group! Can't guarantee the date, you can't contact them and you lose your $$$$

What a ridiculous company! This is the 3rd cancellation I've experienced with them. Forget their BS about having months to reschedule. The whole family was together this holiday week. I don't want your reschedule offer - I want a full refund! I'll make sure my credit card company makes that happens this time. I find out about the cancellation 12 hours before the performance? Feverup is second only to Ticketmaster in greedy behavior and careless attitude about their customers.