Feverup

I had booked 4 tickets for a San Francisco cruise experience, and unfortunately realized that i booked the wrong dates. I immediately contacted the customer support team via email and was informed that if i confirm prior to event time, i will be eligible for an exchange voucher to modify the date. I replied to that email (twice), confirming that I would like to proceed with a date change and voucher (several hours prior to the start of my event). They responded to my email the next day (after the event), saying that i cannot receive the voucher as the ticket is non refundable! The customer service completely went back on their own statement, and now they have refused to reimburse the money! I have NEVER had such a bad experience, where the customer is being forced to pay for the company's mistake.

I purchased 5 tickets for an event and Fever changed the dates we could attend 3 times. After much haggling they refunded the purchase. It took about 6 weeks to actually get the money back. I had purchased 2 tickets to another event before they started jerking me around and, guess what, again at the last minute they said the date wasn't available. This time after some more haggling they say they are giving me a refund. Never again.

I go to lots of "Arts" productions and am always happy when a new venue comes up. Tonight I went to "A tribute to Adele" the musicians were amazing and the setting in the Church perfect…not to miss mentioning that the sound was awesome! Thank you!

This company is unethical, immoral and I can't believe it hasn't been shut down. Absolute scam. Don't waste your money booking with them, if you make a mistake you won't get your money back. There's such a thing called human error yet this company will happily take your money and also the customer service assistant was beyond rude and talked over the top of me the entire time. I'm shocked and appalled, don't waste your money

Had to change an event date (with enough advance notice). First they said that's fine and they can give me a voucher to reschedule. But then they kept asking me to reconfirm via email because I used my personal email address for communication and the back and forth delays inherent in email caused the event date to pass (two days later, over a weekend) and they refused the voucher. So I lost $100 due to their bureaucracy, lack of quick response, and poor customer service.

Hassle-free and quick refund for an event I bought to many tickets for. I wasn't expecting such a quick (less than 10 minutes to sort everything out) experience. Rodolfo was great! I'll definitely be using Fever again.

Very disappointed with the business model of buying gift cards from Fever - when you buy a gift card they cost full price, which isn't a problem. But when you use the gift card to book an event you can't use any other promotional code that Fever offer at that time so recently - I bought my wife a £60 gift card - she purchased 2 concert tickets for £70 (I had to pay another £10) had I not bought the gift card we would have been able to avail of the 20% discount on the fever site meaning the tickets would have cost £56 a massive saving of £14!

I contacted Fever who didn't help at all - do better guys - at least tell people that purchasing your gift cards in all likelihood will disadvantage the user!

Have raised a complaint about mask wearing or lack of at a recent Australian concert. I was packed into a small church with people I don't know right beside me in the same seat and many people were not wearing masks. Staff did not attempt to come up to people either. They stopped responding to me after my complaint so I will raise a charge back with my card provider or raise a complaint with the government if I do not receive a refund. While the people making decisions may be based offshore, in Australia, mask wearing is still required in many situations and I don't think they appreciate the seriousness of it. I was uncomfortable the whole show and recommend you do not attend.

I had to reschedule my tickets for an event and after submitting the ticket with my explanation, I heard back from customer service within 5 minutes and they were able to give me a voucher so I could reschedule without much hassle at all!

Bought a ticket for dining in the dark for 190 dollars, showed up in march and were told the event had not started yet and was not scheduled to begin for a while. Looked at our ticket and realized it said May (or so we thought as Americans because it said 5/3/2024). Figured we got the date wrong and were told by the hostess to come back in may. Come may, and they tell us the event was in march and they don't do refunds. Absolute waste of money. Don't have a ton of extra money to spend at the moment and figured I'd splurge a bit since I've been working hard and the event looked fun. Extremely disappointed by lack of customer service and humanity.

Deceptive advertising for ticket prices. The $5 booking fee - PER TICKET - is ridiculous. The booking fees add up to nearly an entire ticket for a family of four. You are not offering any service for those 4 tickets - the effort, resources, technical support, etc are the same for 1 ticket as they are for 4 or 10 or 20. It's just a way to get money for not doing anything. If there was any other option to get tickets for the event we booked, I would do it. It would almost be worth taking the risk tickets wouldn't be available at the box office rather than buying online using this company.

Complete unprofessional. Unresponsive. Unreasonable. I was supposed to attend a concert in NYC. My group showed up at the hotel, only to be told by staff that Fever decided to cancel the show 3 hours earlier. I went back and searched my email to make sure I didn't miss a notification email. None was found. Fever cancelled the event and did not feel responsible to tell people who are attending the event. Subsequently, I emailed the vendor to ask for refund. The response time is very slow (expect 48 hours between responses). I have emailed them in 3 separate occasion, being very clear that I would like to move forward with the refund. After all the delayed responses back and forth, they have not offered to give refund. It would seem like good customer service that you would offer refund after not notifying your clients about the cancelled event. Instead, the customer service has not offered apology nor a processing of refund.

Disgraceful customer service. I booked tickets for myself and two children for the Lego exhibition in London. We could not get to London due to our trains being cancelled due to a fallen tree on the line. I have given Fever clear evidence of this and asked if we can swap to another date. They have refused, would not entertain a goodwill gesture. I have two very upset children and I'm out of pocket. We are all very disappointed. Will not use Fever again.

I tried to book 3 tickets (family) but I didn't see that a "standard adult" was preselected by the system. Therefore I booked 4 tickets by mistake instead of 3. I contacted Fever immediately to cancel the additional ticket and get a refund. The answer is "tickets are non-refundable". This is unconceivable. I will avoid using their services in the future.
UPDATE: don't be fooled by Feverup's reply below: they asked me to contact them; I did it and they do not reply.

An extra ticket was processed even though we deleted the cart.

We contacted them right away on the extra entry ticket and over a week later they replied they do not due partial refunds. The experience we booked said if it isn't used they don't get $ from fever. Just a way for them to take your $

Be careful, and avoid FeverUp Sydney unless you know someone personally who had a good experience.
The concert on the day before the concert I was due to attend was cancelled. Then they cancelled my concert in order to combine into one large event, at a different venue, on a different day. Dates kept changing, to eventually be after my holiday.
They refused to refund my tickets. I found it difficult to find specific contact details or Australian ABN / ACN.

I received an discount code for a specific event through email. Thought it would be fun to go with some friends and we finalize the date/time we wanted to go to.

Once I tried to use the code, it didn't work. I reached out via "Contact us" and there is apparently an expiration date on these codes! No where on the email communicated anything about the codes expiring at a certain date.

For a company trying to get into events/booking, this is a terrible look.

Total SCAM! Sold tickets to a Banksy show that turned out to be not only unauthorized but NEVER OPENED! Could not find tickets, no link so just before leaving went down a rabbit hole searching only to find the show was cancelled and lots of complaints online. Did not offer refunds, instead offered flexible dates. I contacted Customer Service (farmed out of the country) and demanded a refund. After several emails of them trying to convince me to just wait indefinitely for the show to exist, they agreed to a refund. 2 weeks later no refund. I knew they were not going to credit me, the whole experience was not legit. They are total scammers and they know it and their good reviews online look fake. Looks like they targeted Trustpilot to post fake reviews. BEWARE they are still aggressively advertising a show that doesn't exist on social.