Feverup

When I had to change the date of my booking, I was expecting loads of hassle. However, despite it being bank holiday weekend, my problem was sorted out extremely quickly and efficiently. Excellent customer service.

Bought tickets to a lunch cruise in New York City. We left 21 minutes late and they did not give us the time back. We did not go under the 2 bridges as mentioned for the trip. We had to spend more money seeing the bridges which was the reason we bought the tickets. I requested part refund on 4 tickets and they refused. But section 4.4 of their terms and conditions state refunds are available if the event was not received. We did not get the experience we paid for. They are scammers and cannot be trusted. Beware and be aware!

As they, of course, cooperating with this totalitarian regime, if there was any integrity left there at this ‘locked down' and independent thought forbidding age, company would offer a refundable option to those wishing no longer attend. Instead, they offer 60 days, good for nothing vouchers, for tickets purchased almost two years ago, technically racketeering entrusted $ and any income incurred on it. I will not be using their services ever again

Do not buy from here!

I had a horrendous experience with this company. I ordered tickets for January 4th at 17:00, but after completing the payment, the tickets showed January 2nd at 10:00 am. This timing was absolutely inconvenient as I work during that period. Shockingly, this issue seems widespread as I've found numerous reviews detailing similar incidents, which is completely unacceptable.

I attempted to resolve the matter by sending three emails, engaging in live chat conversations, and even making a phone call. Disappointingly, every interaction yielded the same response – refunds and exchanges are deemed unacceptable for their mistake.

This level of customer service is beyond anything I've ever experienced, and I strongly advise everyone to steer clear of this company. It appears to be nothing short of a scam.

Save yourself the trouble and avoid purchasing from here at all costs!

Worst ticketing company I've ever purchased from. Customer service is only available via email and they are automated responses. Will completely invalidate your claims… seems like a company that just wants to take your money without providing quality customer experience. Shameful.

I experienced a transaction failure due to an issue with the online ticket website's payment platform, which incorrectly indicated that the card had expired. As a result, the customer's funds are held by the bank for 2 weeks. The customer service is horrible. They hang up on you, refuse to resolve anything. DO NOT USE their payment system it is faulty or this company

Used Fever up for the first time to book an event - Somehow the booking system would not show how many tickets are available. My partner missed out - when i wanted to change the date so we can go together, got a refund but had to pay for another booking fee. They refunded the booking fee at a late stage in terms of voucher - rest assured i will NEVER use their system again. Do not expect any refund or help from customer service if you have any issues.

I am writing to want people about FeverUp, an event ticketing service based in New York. We live in California.

My husband has brain cancer with cognitive impairment. He bought seven tickets to an event through FeverUp by accident. The tickets he purchased were for an event 70 miles from our home and the event started 25 minutes after the purchase date and time. I caught the error within 24 hours and contacted FeverUp immediately and explained the situation. They refused to issue a refund or help in any way. They kept quoting their Terms of Use and prohibits refunds. They are cold, heartless and cruel and their employees do not care about helping people. They should be avoided at all costs.

First time using this app for an event. I made a couple of errors while making my purchase! It was very easy to contact them and they sorted it our very quickly. I would not hesitate to use Fever again!

How is this possible? New to a city, searched for Candle light Concerts, landed at Fever.com/my city. My objective: pick a concert and a date and purchase. Nothing worked. Unlike others here, I thankfully avoided (not by choice) a transaction. So, at this point my critical comments are for the unacceptable user interface/experience. No quite what you'd expect in Switzerland.

My wife bought tickets to titanic in Skokie.This fever ticket service has a promo on their site stating buy 1 get one half off. It doesn't work.wrote them 6 times all they do is make excuses and try to confuse you. In the last email they say sorry promo code is not valid. WHAT? They put it up on their own site? Then they send her a code for a purchase on next visit? Who would go twice to this after going once? What a scam! Sure they advertise this to everyone and do this! What a money making scam! And false advertising! Stay away from this people!

I purchased two tickets for an event taking place in Denver on March 8. I have submitted over 15 inquiries to their bull$#*! customer service app. My event is tomorrow and nothing. I have sent attachments, receipts, emails and nothing. This is the absolute worst and still unsure if I'm gonna ever receive a refund. I have yet to speak to someone live.
There is no information on the app. I've done everything according to their instructions and no one can find my tickets. How do you run a company with out any live agents or at least a phone number. This is my first and last time will ever use this app again. Do not use the service!

I bought 5 tickets to a show in October. Purchase made in August. The company also charged someone else for some of the tickets. Then without any reason they credited all the tickets.,. When I called about it I could not retrieve the tickets and had to take a different night. The experience was awful. No one at the company seemed to know what happened. Never again will I deal with such a disorganized place. What began as a fun thing has been ruined. Not even one star for customer service and treatment

Don't waste your money. The events are very poorly planned and the customer service is terrible. There's a good chance you won't even get to do your event because they will have to cancel it or if an issue comes up and you need to change your tickets they'll basically just tell you to@#%$ off.

Even if you do get to do the event, you'll be disappointed. For example at the Nosferatu candlelight event they only had a tiny little screen to actually watch the movie. It's a silent film so all of the dialogue is shown as text. It was impossible to actually see the screen and read what was going on.

Unduly complicated procedure to book tickets, which we finally booked on a Thurs eve, July 15, having paid $120.00 plus tax for an hour of chamber music.
With a week to go, we were informed that the concert has been postponed to Friday, July 16, which is not viable for us. What annoyed us especially is that there is no stated option for cash return. That is what we want: our $120.00 back;. Fever is unprofessional in the extreme and prospective concert goers deserve to be b e apprised of that.

Had to use Fever to purchase tickets to an event. Selected the only date and time available. Upon submitting credit card details and selecting Pay, an error message appeared stating that the payment was not processed due to an issue... Please try again in a few minutes. Did so 4 times and got the same error. Out of curiousity, checked my credit card statement and to my disgust the card had been debited 4 separate times (see screenshot of statement). No email confirmation received so did not receive any tickets. Now awaiting resolution and hoping these payments are reversed.

I purchased tickets to one of the candlelight concerts through Fever. Initially they booked the event in Oak Park IL in July at a venue with no air-conditioning! They changed the venue to one farther away and when I asked for a refund, I was told that I could only get a credit which had to be used within 30 days. We decided to spend the extra hour it took to get to the new venue. We were promised "ample parking" which I do not think included a street spot 2-1/2 blocks away. The venue only had stairs to the second floor. I temporarily wear a knee brace and getting up two flights of stairs was awkward and painful. I wonder, what would have happened if I had a wheelchair or walker? Overall, this was a poorly planned event and I will never use Fever again. Regarding the concert, while the musical selections and performances were stellar, there was too much chatter between selections. Fever, spend some money and provide a program so we can just listen to music.

Whatever you do. NEVER purchase ANYTHING from fever. They refuse refunds for any reason even if it's a valid reason. The WORST customer service. Their business model is built on ripping off patrons, they are the biggest scumbags and have a horrible horrible business model. I hope more than anything they go out of business very soon! Please tell others to avoid Fever. I hope another business that is more trustworthy comes along to rival them... would love to see them be put out for their scumbag practices!

One of the last places on earth still requiring masks and they don't mention it anywhere but the door. Won't be supporting companies that breech our human rights and don't make clear knowledge of it in the ticket buying process