I am a brand new client to this young business. I signed up for a first shipment and like most online startups I assumed that I would receive a reminder email to "update subscription" or "update order" before the second was sent. This did not happen. In addition to this, I was having trouble logging into the website to review the account I had created. I woke up one morning to an email saying the second shipment was in transit before I was notified or asked approval of such an order. Apparently my card is on file, though I have no online account. When I emailed asking to have it put on hold so that I may review due to technical difficulties, here was their reply:
"We wish you contacted us earlier. We unfortunately cannot cancel your order due to it already being in transit. Also, for the inconvenience, we'd like to offer you a $10.00 discount for your next order."
I sent an email expressing my concerns that, as a new client they have not addressed the technical difficulties nor the concerns I had about the process of signing up for an account. I told them because of this I would not be ordering another round of food until it was rectified.
They never replied.
Instead I received a robotic email notifying me "my account had been disabled upon my request".
I encourage anyone wanting to order from a prepared food business to avoid this company and go with a company that DOESN'T treat their customer like their product - processed, and bland.
Customer Questions & Answers
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business