FastGrowingTrees.com
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FastGrowingTrees.comReviews 26,584

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
6,845
shipping
245
quality
12,370
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California
1 review
1 helpful vote
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My tree arrived today and I was surprised to find hardly any roots in the burlap sack that I thought would contain a root ball. There were a couple of thick branching roots but nothing smaller than an inch. We'll see if the tree grows.

Date of experience: March 7, 2018
Georgia
1 review
1 helpful vote
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The Triple Crown raspberries came in excellent condition the Cumberland raspberries are twigs one has no signs of life

Date of experience: March 7, 2018
Pennsylvania
2 reviews
1 helpful vote
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The experience with your company was fine The prices were about normal and the shipping was right on time. I thought for the price of the monkey puzzle it was small. The pot was bigger then the plant. And you see my name is Mr Chester Ravert. Use chester the next time you address ME AND NOT DOG

Date of experience: March 7, 2018
New York
1 review
1 helpful vote
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I sent an arabica coffee tree to my sister for her birthday -- it arrived very quickly and in beautiful condition. We're delighted, and can't wait to see how it grows over the next few years!

Date of experience: March 7, 2018
Georgia
1 review
1 helpful vote
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Trees are smaller than advertised
March 10, 2018

The tree arrived quickly and were in great shape. The pot I purchased was a waste of money. The trees were barely 1ft. Tall. I expected a tree between 1 and 2 Feet.

Date of experience: March 7, 2018
New York
1 review
1 helpful vote
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Good job
March 10, 2018

Very nice helpful handle my problems immediately. Very friendly and helpful. Will continue to buy when needed

Date of experience: March 7, 2018
Tennessee
1 review
0 helpful votes
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Unsatisfied with plant quality
March 9, 2018

I ordered two double knock out red roses. The 1 year old plant looks fine, but the 2 year old arrived dead (branches black and dry - and there is no hope for this rose plant).

Date of experience: March 7, 2018
District of Columbia
1 review
0 helpful votes
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Good prices and surprisingly fast delivery. The plants were well packed and healthy looking. The holly tree has been in the ground for about 2 weeks now, and seems to do well despite more than a few cold days/nights here in Northern Virginia.

Date of experience: March 7, 2018
Washington
2 reviews
0 helpful votes
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Great Products & Service
March 9, 2018

I ordered the Crape Myrtle as a Birthday present for a great friend. The tree was ordered, boxed, and shipped within 3 - 5 days and my friend was so, so very happy. She sent me a picture and it was a very nice size tree and very healthy looking. I have ordered from Fast-Growing-Trees in the past and have had received excellent service and great products.

Date of experience: March 7, 2018
Florida
1 review
0 helpful votes
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Hardly any root system
March 9, 2018

The tree came in a burlap bucket sized bag, but the root system was less than teacup size. The planting directions are impossible to follow due to lack of roots.

Date of experience: March 7, 2018
Oklahoma
1 review
0 helpful votes
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What a disappointment!
March 9, 2018

What a few scrawny $#*! willows! Much LESS than I expected! How i the world do you stay in business with that lousy product?!

Date of experience: March 7, 2018
Virginia
1 review
0 helpful votes
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Kousa
March 9, 2018

Excellent service and shipping. Nice small tree to add to our landscape. The planting instructions are exceptional.

Date of experience: March 7, 2018
Oregon
1 review
0 helpful votes
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Great Service
March 9, 2018

Very pleased with the product when it arrived. Arrived in a timely manner, at a reasonable price. I would buy from them again.

Date of experience: March 7, 2018
Oregon
1 review
0 helpful votes
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Wait and see
March 9, 2018

Initial delivery was 2 palm trees that were badly damaged. Fast-Growing has stated they will resend trees in 5 days. While it wasn't entirely their fault possibly the packaging should be more substantial if this is a common occurrence, hopefully not but I am very much looking forward to the replacement palms, hopefully they arrive intact. Customer service has been good so far.

Date of experience: March 7, 2018
Georgia
1 review
0 helpful votes
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Great overall!
March 9, 2018

Great prices, fast shipping, and great service! I will definitely be buying from here again. Now I just need find room for more plants/trees lol.

Date of experience: March 7, 2018
Arkansas
1 review
0 helpful votes
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Great Service
March 9, 2018

I placed an order and forgot to enter the free shipping code. I contacted customer service and they corrected my error - on a weekend, after hours! The plants arrived faster than I expected and they were packed very well. The plants were very heathy. I will certainly be ordering from Fast Growing Trees in the future. Thank you!

Date of experience: March 7, 2018
New York
1 review
0 helpful votes
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No response to my question
March 9, 2018

I placed an order online, which was an easy and good experience, but after I placed the order, I was taken to a confirmation page that basically told me they would not be mailing my order for 2 months due to my location and the type of weather that we have. I sent an email to customer service asking them to please send my order anyway as I was going to be keeping my trees indoors until the weather warmed up. The auto response said that I would receive a follow up email within 48hrs and I never heard back.

Date of experience: March 7, 2018
New Jersey
1 review
0 helpful votes
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Fast delivery and healthy plants
March 9, 2018

Most of the plants came through looking great, but the two blueberry bushes came as just sticks. I have faith they'll grow though and do wonderfully.

Date of experience: March 7, 2018
Georgia
1 review
0 helpful votes
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Good experience so far
March 9, 2018

They have a great selection of trees and a great website. Shipping was really fast and the packaging was excellent. My 2 tress were packaged together and arrived in perfect condition. They had great instructions for planting and care. Will have give them time to see how well they grow.

Date of experience: March 7, 2018
Florida
1 review
0 helpful votes
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Satisfied Customer
March 9, 2018

I had a tree that would not grow and died. I got a refund that I used for other plants and small trees and am very happy with the customer service. The new plants look very nice and I'm excited again to see them grow!

Date of experience: March 7, 2018