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The overall reputation of the company is marred by significant concerns regarding product reliability and accuracy of descriptions. Customers frequently report discrepancies between advertised specifications and actual device performance, leading to dissatisfaction. Additionally, issues with customer support are prevalent, with many expressing frustration over unresponsive and ineffective assistance. While there may be occasional positive remarks regarding product variety, the overwhelming sentiment reflects a lack of trust in the company's offerings and a need for improved customer service practices. Addressing these issues could enhance customer satisfaction and restore confidence in the brand.
This summary is generated by AI, based on text from customer reviews
Be careful when buying www.fastcardtech.com, another shop unreliable. Aliexpress and Fastcardtech, two stores do not recommend, with both have had serious problems
I bought the device i5 Zophone Pro (http://www.fastcardtech.com/goods.php?id=8696) and have the following problems:
1. The information from the seller says that the device is a Zophone and not true (see image). It is manufactured by KAIY, curiously the same manufacturer of a iPhone clone which sold on AliExpress and was removed by the complaints received.
2. The information of seller says that is a QuadCore processor (MTK6589) and is really a DualCore (MTK6577)
3. The information from the seller says that the device has a power of 13,800 (Antutu Benchmark) and is actually 7,771.
4. The information from the seller says that the device has a screen resolution 1280x720 but resolution is 960x540
5. When I bought it, they said the forum that the seller could send me the language configured to Spanish and I received the device with English and Chinese language. I was unable to configure the Spanish language. Through the utility "MoreLocale 2" changes the set-up of the system language and some messages but applications are in English or Chinese.
6. "Play store" can be installed but not working. It appears that when "Google Play Services" detects any inconsistencies in the OS, it stops and "Play Store" stops working.
7. "Recovery mode" not working. The device starts in Recovery mode, but none of their functions works
8. The MAC of WiFi, changes each time is enabled. It is a very serious problem because it prevents the establishment of policies for access to the router control based on MAC. This is a problem already identified in other devices-iPhone Clone fake.
9. The GPS does not work.
10. Function to download EPO does not work.
I have exchanged 20 emails with the technical service and customer support and they have not solved anything. They are a pediment with the sole objective of tire the customer