First, i'm sorry, my English isn't good.
AliExpress degenerates, does not respond claims not involved in the abuses of sellers.
My case:
I bought a smartphone: http://www.aliexpress.com/snapshot/*******.html. Following the problems that occurred with the sale of this product, the seller has changed the information on their website
I received the device and was broken: the device connected to the grid, not recharged, and if I connect it to the computer does not detect it. I bought another cable, but the problem is the same. Once the battery is exhausted, and has not been charged more, so that the device is completely unusable.
I have opened a dispute and AliExpress team has closed the dispute without giving me any solution. I was unable to contact the claims center in any way.
The information from the seller says the device is a Goophone but not true. I asked a question to the manufacturer Goophone and replied that this model is not a Goophone.
I believe that AliExpress is degenerating, would have to be more careful with customers and check that sellers are honest, otherwise it will become an organization of scammers.
Aliexpres has grown and has forgotten the customers. Although so far you've you were lucky, you'll soon be in trouble. In AliExpress many scammers are hiding.