Sitejabber Website Reviews and Complaints
  • FASHIONPHILE

2024 SITEJABBER AWARD

FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
1 / 5
Better Business Bureau
4.7 / 5
Corporate Values
Write a Review

Overview

FASHIONPHILE has a rating of 4.7 stars from 5,436 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.9%
Positive
3,057
Neutral
104
Negative
130

Instant Feedback

34,967 reviews

92
See all photos
How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

See full review
Top Positive Review

“Easy as Pie”

Audrey S.
9/26/24

Quick, reliable, easy shopping, always. It is a comfort to know you are backed by authenticity, and return policies if needed but my experiences have been stellar each time because the pictures are so thorough and accurate. Happy shopper.

Reviews (5,436)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (914) customer service (1122) return policy (254) dust bag (112)
Thumbnail of user chocolatekissa
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

MCM bag arrived and is in great condition. Delivery was a little slow this time, but there's a first time for everything.

Thumbnail of user celestem121
1 review
0 helpful votes
  • Send Message
May 29th, 2024
Verified purchase
• Updated review

As I said, the sale started after my purchase, way before I got my item. I called twice, both people were un apologetic, refused to credit my account. I have purchased several items from fashionfile. This would have gone a long way! Now I won't continue to shop with you. This purse had been on line for quite some time before I bought it!

Both people told me basically I missed the sale date, that’s how it is. In fact I hadn’t gotten my item yet. I asked if I needed to return the item and repurchase it to get the sale, she said I didn’t have time to do that before sale ended so try if you want.

Reason I chose this business:

I have found your items to be very nice. I trust your site.

Service
Have ordered here before, it was great
December 9th, 2022
Verified site experience
• Previous review

Have ordered here before, it was great. Hoping for a repeat!

Great return policy-we'll buy more
December 3rd, 2021
Verified site experience
• Previous review
Great
November 28th, 2021
Verified site experience
• Previous review

Great- wonderful prices-I especially liked the year of your bags—-NOT LIKE REBAG

Reason I chose this product:

Celeste has always wanted a Louis Vuitton

Thumbnail of user laua5
1 review
0 helpful votes
  • Send Message
July 28th, 2024
Verified purchase

Overall smooth experience amd product exactly as described.

Thumbnail of user debbieh1462
1 review
0 helpful votes
  • Send Message
June 29th, 2024
Verified purchase

Fashionphile always has the best merchandise and I feel comfortable knowing everything has been checked for authenticity.

Reason I chose this business:

I'm a returning customer.

Thumbnail of user tonyab561
1 review
0 helpful votes
  • Send Message
July 3rd, 2024
Verified purchase

The pictures were great and the bag came looking great I just can't see any of the date codes to verify the authenticity

Reason I chose this business:

I saw fashionphille on a documentary and want to see if this is just what it claims

Thumbnail of user christinek1573
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

Love the bag but the condition is not excellent. I would say it's very good and should have been priced that way.
The GG letters are tarnished and look a bit rusty.
Was hope hoping for compensation to keep but customer service said no.
I'm going to keep but will always feel that the condition was misleading. I'm thinking I should have just bought a new bag.

Was hoping for a bit of compensation since I'm keeping a bag that's not in excellent condition

Service
Thumbnail of user nicoles2695
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

My delivery experience with UPS was terrible. DHL is always seamless. Otherwise very happy with my purchase thank you

They misunderstood my concern.

Service
Thumbnail of user vickya120
1 review
0 helpful votes
  • Send Message
May 17th, 2024
Verified purchase

Received my order really fast but unfortunately I dont like the item.It is too big on me so i decided to return. It sucks that fashionpile charges for return label which should not be in my opinion as I paid so much for the item already. I think they should provide an authenticity card as well as they said all items were checked and all authentic but how do we prove if it is authentic? Just saying.

Thumbnail of user anniea289
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase

I've been a valued customer of Fashionphile for years. It is always a nice shopping experience. Cheers to more amazing purchases! 🥂 🥰🥳

Reason I chose this business:

Just love their products. Most importantly, for my own peace of mind!

Thumbnail of user ka305
1 review
0 helpful votes
  • Send Message
June 7th, 2024
Verified purchase

I missed out on buying the bag I got this time at the official store, so I was able to get it at this store. It's in good condition and I'm very happy

Reason I chose this business:

This store has a lot of variety and I trust it!

Thumbnail of user luz8
1 review
0 helpful votes
  • Send Message
May 13th, 2024
Verified purchase
• Updated review

Overall my experience was good. However when I open the package, the bracelet is so thin and light. I went back to the item's pages, it doesn't show the weight and size at all. The bracelet has two pearls on it, you described Width: 8.50 mm, I guess that's the diameter of the pearls, but actually the bracelet is less than 3 mm. So it's a little bit disappointing while I thought I got a pretty bracelet with good price.

Reason I chose this business:

Reliable company for selling and purchasing!

Best place shop
January 10th, 2022
Verified site experience
• Previous review
Check out or return is easy and can find the stuff...
November 3rd, 2021
Verified site experience
• Previous review

Check out or return is easy and can find the stuff you want.

Reason I chose this business:

Offer buy out for selling and free return for buying!

Reason I chose this product:

The right size I was looking for!

Thumbnail of user anns1899
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase
• Updated review

Amazing selection and great prices but the handbag I purchased was a little different than pictured. The long strap was black but the shorter braided one was brown-black. I still like the bag so I'm keeping it

Amazing selection and great prices
May 14th, 2024
Verified site experience
• Previous review
Thumbnail of user debrap1152
2 reviews
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase
• Updated review

You need to specify what "kind" of dustbag is included with your purchase i.e. The original dustbag or the "Fashionphile" dustbag

She was very courteous

Reason I chose this business:

They have many choices

Service
I love this site--incredible items!
June 3rd, 2024
Verified site experience
• Previous review
Love this site
June 19th, 2023
Verified site experience
• Previous review

Love this site. Great shopping experience

Reason I chose this product:

Been looking

Thumbnail of user bethb1072
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Fashionphile should make it easier to purchase an item both online or through a phone order using a Visa gift card.

The first person I spoke with at length had to transfer my call. He tried to put payment through but could not. The person I spoke to helped rectify it. They had no background / notes to refer to.

Reason I chose this business:

I visited the location a couple years ago. Beautiful space.

Service
Thumbnail of user karenr3489
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

Great experience, fast shipping. Product was damaged and not described in details. Product was returned.

Thumbnail of user newa304
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Received Item but in a different box and case, now I am still awaiting answer if I am able to get the original box and case that was stated in item description when I bought it.

Still waiting for customer service reply… (a week after original email and chat)

Service
Thumbnail of user sandrao1181
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

I received the package with only the authentication tag attached on the bag. The tag that if you remove, the bag can't be returned. However, I did not get an envelope with receipt or any other Fashionphile paperwork not sure if this is new thing. Overall, my experience was good item delivered right away and the item was in better condition than described which is a plus. I'm giving 4 stars because of the missing receipt and authentication card.

Thumbnail of user muna1
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

Everything was quick and easy, i absolutely LOVE my new bag, although everything was packed nicely in the dust bag i do encourage fashionphile to add boxes along with their dust bag to pack the bags for more protection of the items.

Reason I chose this business:

I’ve heard that it’s a reliable website, no scamming or fakes.

Thumbnail of user elsaa79
1 review
0 helpful votes
  • Send Message
May 26th, 2024
Verified purchase

My package was delivered 2 in half hours early than specified on email. Thank goodness there was someone home to accept the package.
Great secured package.

Reason I chose this business:

Great quality authentic items!

Thumbnail of user hajab1
1 review
0 helpful votes
  • Send Message
June 17th, 2024
Verified purchase

I thought the original boxing would be with this order. I would also would have liked the item wrapped.

Reason I chose this business:

Cheaper than the rest

Thumbnail of user lalap17
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

This my first time purchase. The bag so perfect the price is good 😊

Reason I chose this business:

Cuz I can find my bag that’s I want 😉

Thumbnail of user ashleye33
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

I received my order and will be keeping the purse but there is a strong smell to the entire bag that I am hoping goes away. It smells like hair spray funk and I am not too thrilled about it.

Reason I chose this business:

Always been reliable in shipping

Thumbnail of user pritik1
2 reviews
9 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

I love the range of goods on Fashionphile-- I only wish there were more pictures of the exact product on sale displaying the condition of the item. However, the two items I receivedwere in top notch condition and well worth the $$$ I spent on them.

Thumbnail of user aurorab52
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

Received purchased items in carefully shipped packaging.

Reason I chose this business:

Large selection of luxury items

Thumbnail of user jackiv7
1 review
0 helpful votes
  • Send Message
May 8th, 2024
Verified purchase

I enjoy how thorough Fashionphile is in their descriptions. The bag arrived and was in better condition than described. I do think that pricing could be more competitive though.

Reason I chose this business:

They had the exact bag in the color/size I wanted.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

How do I know I can trust these reviews about FASHIONPHILE?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FASHIONPHILE?