Fashion4Us

I just received my order shipment today. It took more than one month from my order/payment verified date to finally receive the package, a little slow i would say. I'm not sure where exactly this company is based but my shipment went through the China custom, as indicated on the package. My location is in South Korea so considering their proximity i certainly wish they could do better, especially considering the high shipping cost.

I had chanced upon their website and like many others were impressed and attracted to their fashion pieces. I ended up purchasing a total of 20 items from this online store and out of that, 3 were defective (2 pairs of boots, 1 pair was poorly made and the structure hurt the feet although the size was right, whereas the other had a huge ugly depression on the front of the boot. This pair of boots was ordered in european size on their catalogue but came in korean size and was a size too small for me; then there was a coat where the top front button was missing), and one other item turned out a total different color as compared to description on their website (coca-color turned out to be beige!).

I immediately wrote in to request for exchange or refund and they replied after 3 hours that they strictly only accept returns in case of damaged goods and shipping errors, not for personal reasons of wrong size or colors. They demanded photographs of the defective goods for proof and totally did not address the issue of the misleading color description on their website (fine, i just take it as small money being cheated of). So i replied them immediately with the photographs and i'm hoping they would accept and quickly replace my defective items.

Overall i am not impressed with their goods or services. The items do not look as good as they do on their website, some look cheap, and the workmanship has much room for improvement. The pants cuttings fit horribly although the size is right. I am also pissed that they sent out such obviously defective items to their customers. Reflects a lack of respect. People choose online shopping for the ease and convenience but now because of their fault i have to take time out to bring the items to the post office and pay for them to be returned, to God-knows-where and how much that's gonna cost. AND that is if they agree to the exchange. I guess i would only find out later.
Their email replies also appear insincere and not very helpful at all. Up to this point i totally regret purchasing from this online store. I just hope to get my goods exchanged or refunded and hopefully the return shipping would not cost me a bomb!