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Farmers Insurance has a rating of 1.76 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. Farmers Insurance ranks 69th among Home Insurance sites.
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We are very happy with this company. We use this service for several years and would not ever switch to another one.
On April 6,2021 I received a call from a claims adjuster at Farmers tell me a claim had been filed against an insurance policy I no longer have for an accident involving my 2018 pickup on April 1st. I knew that was false because my truck was not driven on April1st. Finally after a stressful week Farmers admitted the transposed two numbers and came up with wrong policy for the claim. Why did it take a week for me to find that out?
I went through a tornado, flooding, and a massive hail storm. The Farmers people I talked with and worked with were very nice and I'm sure they're told what to do by someone higher up. Adjuster was out in June. A restoration company contacted me in July-August and contracted to do ALL the repairs and got those repairs cleared thru Farmers, but I needed to contact a vendor they recommended for the flooring. I did, but their prices were too high for the carpeting. Told the restoration company I would shop around AND I NEVER HEARD FROM THE RESTORATION COMPANY AGAIN. Called and texted them into November, 2019. Now we're into winter and nasty weather. I started getting bids the first week in March - same time the pandemic started and finally got two people to come to my home and do a bid - only got one bid. Went to big box store and bought laminate flooring for less than the carpet to save some monies. Floor was installed and Farmers reimbursed me less than one-third - yes - 1/3 of the total cost. Said laminate was an upgrade from carpeting. Please. I'll never believe a plastic floor is better than a plush carpeting. So full replacement IS NOT full replacement. A letter they sent me said to send in my receipts when the work is complete and they will reimburse me. I'm 64, widowed, and I live on social security. Also, the repairs that I have not had done because of the COVID - Farmers has informed me they will not cover any more repairs so that's another loss. This has cost me a lot. I've used a couple of other insurance companies, but have had Farmers since I was a teenager because it's where my parents bought their coverage. NOTE: Farmers also told me that it was more costly to install laminate so I called five installers. The difference; if they lay carpet they will charge me to move the furniture because the room has to be empty - they don't charge to move furniture for laminate. For laminate, I have to replace the trim along the floor so they basically told me that they ran about the same on installation. Six in one; have a dozen in the other.
I own and manages several properties in Oregon and California so when reviewing the new insurance rate of $149 a month I knew it was high. For a policy fitting my needs for this particular property value and location it was over twice the going rate. I contacted State Farm and gave them the information on the property and their quot was under $65 a month. I called Farmers billing office and they would not talk with me because they couldn't connect me to the policy even though I've been paying the bill for two years. So I called the agent, he said that seemed very high and said he would check into it. Later that day he texted me with a new quot of $75 a month, wanting me to cancel the policy and start a new. Price still too high and no excuse for gouging on the previous policy. If you are doing business or thinking about doing business with Farmers Insurance I recommend you get other quotes for comparison. Kinda underhanded and sleazy in my book.
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Home, life and car insurance from Farmers Insurance Group. With car insurance discounts and fast claim service, it's no wonder over 4000 customers a day switch to Farmers.
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