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FanDuel Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to persistent issues with account management and customer service. Many users report difficulties in accessing their accounts, delayed withdrawals, and a lack of effective support when problems arise. Customers frequently express feelings of being treated unfairly, with claims of unaddressed complaints and inadequate promotional offerings. While some users appreciate the app's functionality, the overwhelming sentiment reflects frustration over perceived systemic faults and a lack of accountability, prompting many to recommend alternative platforms.

This summary is generated by AI, based on text from customer reviews

service
266
value
244
shipping
131
returns
155
quality
217

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Referral
February 6, 2024

They lie about the referral amount once you refer someone they come up with all kinds of excuses that they don't have to give it to either.

Date of experience: February 6, 2024
Michigan
1 review
1 helpful vote
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Fair and regulated my %&@#. They should be in jail. Lose. Lose. Lose is all that can be done. Zero customer support Far from fair

Date of experience: February 1, 2024
Canada
1 review
0 helpful votes
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Last friday I lost over 6k but sunday I won 9740 Back I withdral it but they suspended my account and cancel my withdral and im still waiting. I already sent them my ID n other pic they ask

Date of experience: January 30, 2024
Canada
1 review
5 helpful votes
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This is the worst online casino experience so far. The app is very hard to navigate. You have to constantly click back between pages. The games don't pay out, you can't win. Avoid at all costs. Over $10,000 on one slot with no bonus win. Insane. Game sessions end randomly. No tracking of your win/loss in game session accurately. Horrible service/not available.

Date of experience: January 30, 2024
New Jersey
3 reviews
10 helpful votes
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Cut me off when I was winning no tech problems when I was losing promised 150 bonus dollars with a five dollar bet let the time expire never got bonus dollars time expired still have tech problems never fixed SCAM TIP O FF! Too 700 hundred dollars from me!

Date of experience: January 29, 2024
Michigan
1 review
9 helpful votes
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I was scammed by fanduel
I put 25 dollars down using my friends credit card it's been a week here's it's a big game and I can't bet on the game because they suspended my account for really no explanation
I will be writing the government
They need to be stopped ripping people off and trying to keep their money and winnings
With no good explanation but wants to get into my personal business WRONG WAY
Shame on you fanduel

Date of experience: January 28, 2024
Massachusetts
1 review
3 helpful votes
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Poor customer service
January 23, 2024

I entered an nba parlay on fanduel. 5 mins later I decided I wanted to void my entry. I could not cancel it myself because had to get in touch with fanduel. So, I wrote to fanduel 14 hours before the nba event took place to ask them to withdraw my nba parlay entry.
Well, they never withdrew it and I lost my money entering an nba parlay I never was happy with.
Fanduel does not care about their customers and I will never play at their site again!
They are truly rude and unkind. May the Lord show mercy on them.

Date of experience: January 23, 2024
Maryland
1 review
0 helpful votes
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No pay out
January 21, 2024

It was my first time playing.placed a bet an the team I betted on won but not me…talked to customer service an they said…we are sorry will make a note cool make a note cause I won't play anymore

Date of experience: January 21, 2024
West Virginia
1 review
4 helpful votes
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They will cheat you it's so trash, it's funny I play on a new account with my GF name and she gets all kinds of bonus bets and I have used fanduel for a long time and I don't get $#*! i have bet over 200k and I don't get anything, their casino is trash you can guess whats coming up and it's always in there favor, if you bet low you win most the time if you start beting big they will pull 21s out of there $#*!. It's sad. DON'T PLAY ANY CASINO GAMES UNLESS LIVE Dealers

Date of experience: January 21, 2024
New Jersey
1 review
3 helpful votes
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12:10 am
January 20, 2024

Wash trying to play blackjack, and this app shut down over 6 times during the game, never happen on Any other Casin or sports book app I play.They don't even cover for there mistakes. Rip off

Date of experience: January 20, 2024
Illinois
1 review
2 helpful votes
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I tried to sign up for bet $50 get $150 and was referred by a relative. They said you can't be referred by a relative. I had no idea that was a rule. So I had a friend refer me instead. They still wouldn't give me the promo even though I've never used FanDuel before as I'd tried to be referred by a relative first. How petty can you get?!?! I'd rather use a company that treats their customers better rather than the one with all the flashy advertising.

Date of experience: January 20, 2024
Ohio
1 review
3 helpful votes
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FanDuel's customer support consist if automated messages telling you to be patient and they can't wait to resolve your problem and will look into the issue when they have the opportunity. For seven days now my account has been locked by FanDuel do to "unusual activity" and I can't bet or get access to the money deposited in my account. They can't or won't tell me why it is locked and they won't give me an estimate as to when they will even look into the issue much less fix the problem. Over the past seven days I tried contacting them through live chat, email and Facebook messenger. The response is always no answers to my questions and an automated response telling me to be patient. I have tried calling their phone number. It rings once and then disconnects the call. Can't image worse customer service. If you want to bet on sports use some other sportsbook.

Date of experience: January 19, 2024
New Jersey
1 review
4 helpful votes
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I had a deposit of 180 going in my bank account and they suspended my account do to suspicious activity. I reached out to support and sent them what they asked for i still havnt heard back about my money or my account and im super upset i was a new customer when this happend still am new. Just cant believe im goin thru this and hope they do whats right.

Date of experience: January 14, 2024
Michigan
2 reviews
1 helpful vote
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As we all know Fanduel, has lost is popularity and lost its sports book betting as well - as we forsee Fanduel to one of the Many Gambling webpages to hit the dust - as most know its all about staying true to your consumer and in many complaints about the company. It is now just sick - how low can a company go to make out when it's a "Hence" gambling site. My advice to everyone - but im sure most have went to Draft Kings, or ESPN has a new page out there. If you want to stick to gambling - let the pros do it like Ceasears and the major casinos - lets not let a site like Fanduel do what they know nothing about - its just a company with a high investor - that wants to enjoy taking the money of the generous and people who are interested to learn about the games. At this point I think the public know thats Draft Kings is great and Monopolizes the industry of online gaming. As we can all say good bye to Fanduel - as you are now a Bovada. My words of wisdom - It is ok to get a few pointers from your competitors on becoming a better page, but as we all know IN or OUTSIDE of the Casino - espically when your outside the customer is always right.

Date of experience: January 12, 2024
Wisconsin
1 review
8 helpful votes
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WORST CUSTOMER SERVICE
January 8, 2024

FanDuel has the absolute worst customer service of any company I have ever dealt with. The chat support agents are rude, unhelpful, argumentative, and unprofessional. DO NOT USE THIS SERVICE.

Date of experience: January 8, 2024
Pennsylvania
3 reviews
20 helpful votes
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For probably the 50th time in a year a player(Embid) scratched with no time left to make a change. They should know more then 5 mins before a game if someone is playing. Then there customer service super hard to contact. Also there reward systems seem to give back maybe a dollar for every $200.00 spent.

Date of experience: January 6, 2024
Ohio
1 review
0 helpful votes
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Fine Print
January 6, 2024

Ensure you read it, as their bet $5 and get $150 depends on the type of bet you make. I didn't get it as I posted a spread bet and not a money line bet. They offered me a no sweat bet of $25, I lost and they took my money anyway. I got on and spoke with customer service twice. 1st guy said wait 72 hours and your money will be back. 2nd guy I will submit it to your account right away. I received a $25 bonus bet. I wanted my money back, not another bet. Pulled my money from this app. They ask for proof of the transacation, yet it is an opt in bet, so I'm not sure how I am supposed to have a picture of that.

Date of experience: January 6, 2024
California
2 reviews
1 helpful vote
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If you shuffle like a normal dealer would and not behind the betters back it would be more settling to everyone, yall dont $#*!ing shuffle worth a $#*!!

Date of experience: January 4, 2024
Virginia
2 reviews
1 helpful vote
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Fanduel has 0 customer service. I received suspicious emails about transactions in my account. I contacted fanduel and they said they froze account. I can't even get in to my own account, but after they said they froze it, i received another email that a major withdrawal occurred. They say it is escalated, but don't communicate anything to me.

Date of experience: January 1, 2024
California
1 review
0 helpful votes
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Horrible
December 31, 2023

If you win a large amount of money they hold your money for the state to review (which is fine) problem is they lie about a timeline. You think you'll have all this money by a certain time & you won't. Then you curse out the staff for their lies and they suspend your account indefinitely and you never receive it. Don't mess with these scums and play it safe and go with draftkings.

Date of experience: December 31, 2023