FamilyGoKarts

It's been 2 months still haven't received order was hold six to eight weeks. Not sure what's going on. I called three times they saying they're still waiting for my shipping number. Will see what happens

I ordered a scooter. The Vitacci 150cc Phantom. This was supposed to be 85 percent assembled. I got it and assembled all of it. I found out that after taking the seat and body parts off the fuel lines and vacuum system were missing most all of the lines and clamps. I can't even start it. I could have bought it elsewhere fully assembled cheaper.

The ordering process is kind of a hassle. It seems odd that I have to call in and confirm an online order and it was a hassle to get ahold of the only person doing this. The shipping was fast. I confirmed the order on Monday and took delivery on Friday morning. The ATV itself is decent. Assembly took about 1.5 hours which is what I expected. The seat had a small tear in it on the bottom side from shipping which isn't a huge deal. I went through and double checked all the steering and suspension parts to be sure that they were tight so my kids wouldn't have any accidents. I let them ride it for an hour the first day we had it and the next morning when I went to get it out for them I found several bolts and screws missing. The bolt that holds the foot brake on had worked it's way out and the rear brake didn't work (this bolt required removing a brake under the floorboard to install). One of the bolts for a cover on the side of the engine was missing and the other one was barely holding, one of the pan head screws holding the body panels together was missing and the rest were loose, and all 4 engine mounting bolts were loose. I understand that sometimes things get overlooked but I should not have to check the torque of every single fastener on the machine especially when it requires removing parts that come preassembled. After I got all of the issues corrected the ATV seems to be pretty decent and my kids like it but for all the hassle I wish that I would have spent a little more and purchased a used brand name machine.

Good product but was missing a bolt and a cotter key. But got it to work with nuts and cotter keys in my garage

Broken belt cover other than that seems okay, haven't ridden it yet or started it, hoping to get speedy delivery of broken parts though.

We had a longer wait then we were told. It was over 6 weeks. A week later then it was supposed to. When I called about the bike, we left messages but nobody would return our calls.

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Order came on time- metal cage was bashed all over but the vehicle seemed untouched.
I ordered the preassembled unit, so all I had to do was change the oil, charge the battery and air the tires.

Unit wouldn't fire. At all. Called customer service and they referred me to videos on YouTube. Did all the tests, still no fire. Contacted another number in the website that just happened to be the owner.
He seemed annoyed I'd reached him instead of mike (the mechanic) but still offered his assistance via text walking me through the videos again same as customer service and this time he asked me to send him videos to prove I was doing the tests correctly. After each test failed to determine why the unit wasn't firing the owner wrote it off as the brand new unit has a bad carborator and he'd talk to his guy and get back to me.

The next day I text him saying it's atill not firing and I'm getting frustrated that this brand new unit out of the box doesn't work. No reply. I called customer service to see about returning it. Said it won't start. She informed me it will cost me out of pocket shipping and $189 for a restocking fee. I wanted to argue because sending this defective unit back was going to cost me the cost of the actual unit with shipping.

I hung up and called my buddy over for a last attempt to get this China junk going before I lose my investment sending it back. He sprayed some carb cleaner on the air filter and it FIRED, but immediately died.

We determined that the throttle was to blame for no fuel getting to the engine from the carb. So I tightened the throttle cable just a little it it finally fired and stayed on, but I had to keep my finger on the throttle while my buddy adjusted the throttle screw to get it to idle. Success, she runs.

I texted the owner I got it working. He finally reply's "Good to hear"

I really believe he'd written me off as a return and lost interest. Either way, we got it working on our own and of course the dealer gets their money whether it's a good experience for us or not so you can't expect much from them.

My daughter loves the ATV.
Cheap china junk that works and prevented me from spending $2000 for a first time rider.