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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Very quick and easy shopping experience! I had so much to choose from! Excellent quality and I will definitely purchase from here again!
Very quick and easy shopping experience! Love it!
Great experience 1st time ordering from your business. Disappointed that I did not receive Digital copy
Hi Pascual,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Great experience 1st time ordering from your business.
Super thanks again for the help with the new one is the best
Hi Will,
Thanks for your honest review and you're very much welcome!
We're looking forward to having your order shipped out to you so that you can receive it the soonest! Let us know if you have any questions or concerns by calling us at 800-452-3420 or by sending us an email at care@familygiftsco.com
Thank you and stay safe!
Product was fine. My packages were delivered to another address. I was disappointed to see that the status was "out for delivery" for 3 days but was never delivered to my address. I was lucky that the people came to my house 3 miles away and delivered the package. Embarrassed to hand it to my wife when strangers brought it to my house 3 days past delivery date.
Hi Aaron,
Thank you for letting us know your thoughts and we apologize if you did not receive your package firsthand.
Please check your inbox as we have sent you a private message regarding this issue. We're looking forward to your reply so we can further improve our services.
Thank you and have a nice day!
Quick and easy to navigate and get what I wanted. High quality product.
Hi Carlos,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Quick and easy to navigate and get what I wanted.
Easy to order and turned out exactly how I wanted!
Hi Savannah,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Quick and easy order fast shipping made it to me in less than 2 weeks for mother's day
Hi Robert,
Thanks for your feedback!
We're very glad that you had an easy time shopping at our website! If you have any suggestions on how we can improve our services further, please send us a message at care@familygiftsco.com.
Thank you and have a pleasant day ahead!
The order process was easy and I was able to view my order before placing my purchase.
Hi Danielle,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Super easy and very professional. The ordering process was simple and convenient.
Hi Jon,
Thanks for your review!
I see that you gave us 4-stars and we appreciate your honesty. Please let us know how we can earn a 5-star rating from you so that we can improve our services.
If you have any questions, please let me know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and kind regards!
My only problem was trying to figure out which picture to choose from.
Hi Kathy,
Thanks for your review!
I see that you gave us 4-stars and we appreciate your honesty. Please let us know how we can earn a 5-star rating from you so that we can improve our services.
If you have any questions, please let me know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and kind regards!
Look like a beautiful piece of art... Canvas was beautiful
Hi David,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
The canvas was even more beautiful in person! It's bright and really looks amazing on our wall! SO pleased with this!
Hi Shelly,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Better then expected thank you mom is gonna love it for mothers day
Hi Nicole,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
So far good excellent, really love it. Just as advertised. Fast shipping and customer service kept me informed on the status of my order.
Product arrived on time and customer service was very helpful.
Navigation easy. The price product is great quality and the delivery was super fast. Very pleased. Will recommend to everyone
It was very easy to order from your many selections you offer. The payment process and delivery/shipment was very painless and trouble free. I will order again in the future.
Hi Michael,
Thank you for taking the time to give us your honest review!
Do not worry as we are working very hard to send out your order to you the soonest. If there's anything else we can do for you, please let us know by sending us a message at care@familygiftsco.com or by calling us at 800-452-3420.
Thank you and have a great day!
Product arrived in good condition and decent quality. However, it arrived a week late. I might suggest a different delivery approach
Hi Ricky,
Thanks for your review!
I see that you gave us 3-stars and we appreciate your honesty. Please let us know how we can earn a 5-star rating from you so that we can improve our services.
If you have any questions, please let me know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and kind regards!
How do i see an image of what it'll look like? I thought your site allowed that. This is just blind ordering. Doesn't feel safe.
Hi Victoria,
Thanks for your review!
I see that you gave us 3-stars and we appreciate your honesty. Please let us know how we can earn a 5-star rating from you so that we can improve our services.
If you have any questions, please let me know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and kind regards!
How do i see an image of what it'll look like? I thought your site allowed that. This is just blind ordering. Doesn't feel safe.
Great experience, excellent product, very satisfied
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ava,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!