On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZcosplay has a rating of 4.4 stars from 3,998 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZcosplay most frequently mention good quality, fast delivery and custom size. EZcosplay ranks 1st among Cosplay sites.
We monitor reviews for authenticity
Aside from a short, 2 minute bug where I could not add things to the shopping cart, the experience was easy to follow and I am very happy for the availability of custom-tailored outfits.
Unfortunately for me, I had originally ordered my boots too small. So I had to reorder them in the correct size which was difficult because I don't understand the difference between US foot size and metric measurements. I ended up paying about 150-160 US dollars total between the 2 orders and their shipping. Customer response times were very slow since they only respond to my emails once a day. Once I finally recieved my orders, both 4 days over due through DHL, I must say I was pleasantly surprised by the boots considering the base price. However, I'll still hold back for a while because of the customer service.
Makoto boots were pretty well made especially considering they were made to my measurements. Definitely would recommend.
It was tricky finding the matching costume wig accessory. Also tried first on my desktop, and after entering all info the site froze up.
Good. No issues
Really great
Hope that the items get to us by the time we need them...seems difficult to really understand the timeframe for delivery
Easy to order items and easy to understand the process.
Nice product and good service.
Easy to find everything needed
Ordered this cosplay last minute, not really expecting it to arrive on time but was suprised that it came on time. Very satisfieed with the quality of the costume and the speediness of everything.
An sich ein super Produkt aber sehr blöd das ich immer mehr zuzahlen musste QwQ bei den Versand Unternehmen das sie zoll auch nachträglich noch mal haben wollten aber sonst bin ich sehr zufriden mit der ware :)
Good customer service
I'm really glad I got my order many days before the "Wear By" date that I specified (about 7 days I believe)
Easy enough on line. Just hoping the product is good. Honestly, the only problem I had was as how long it took to receive the item. I was warned though.
Love the cosplay details
Normally I don't like to buy cosplay online however I wanted to test these guys out and so far I'm actually really happy! Came with everything and came WAYYYYY before I needed it (I did order it 4-5 months in advance). Overall I'm happy with the product and the service so I definitely recommend them!
It was smooth sailing and the cosplay fits.
They had exactly what I needed! Everything was easy to find! The costume was a little long though because I messed up my measuremnts. But I can fix it! Overall, amazing website and costumes! 100% would buy from them again! Thank you!
Good. Very good. The shopping experience was good.
Answer: Very trustable, just be aware that shipping can take a while, so try not to freak out if your package isn't there super quickly.
Answer: I would double-check the shipping charge, it's often $20-$30.
Answer: I'm not sure which country's sizing is used in the size chart, but I normally wear a US XL, and that was what I ordered, even though the measurements in the chart were bigger than should have fit. The dress fits like a dream, so maybe order your normal size (US). If you use the size chart, you might want to consider going up a size.
Answer: I never tried to contact customer service, but after I received my package, they reached out to me to make sure I was satisfied. I had 0 problems shopping with them, shipping, quality, size, or otherwise. Just read the shipping descriptions (they caution you that it can take a while) and the size charts (maybe go up a size), and you'll be fine.
Answer: Yes, it's normal. It just goes through as default XS. Not to worry, they will make it custom. Check out their FAQ page if you're still worried.
Answer: Pretty close. They do require the sizing in CMs and boot height. I also ordered a pair of Todoroki boots that are just slightly larger in the back, even though I used the same measurements for both.