EyeZy

I purchase this app, but it would not install. They had a "technician" try for 2 hours and was unable to install it. I requested a refund since the product didn't work. I was told they do not have any type of refund policy - but they were sorry for my luck. Do not purchase unless you're willing to loose it. They ended up charging me $146!

I have been fighting with them for a month about the fact that it will NOT work on the target phone. I even paid the extra $50 for the installation help. NOPE didn't work. Still they repeat to send me emails telling me to make an appt with the CHAT feature for help. That's not what I thought I was paying for since you can talk to chat for free. Still it does not work and they will not refund my money. Just another company stealing our money.

InFeb 2024 I bought the subscription for 95$ and asked them why I could not view social media accounts tracking as promoted by them and to my surprise they said I need to pay 333$ for the social media option. Furthermore, they also had a sneaky way to get us to pay for additional services amounting to 56$. They have a 14 day refund policy and now they are not replying to my refund emails.
They respond on trustpilot that they will assist us but I just want a full refund after this terrible experience.
They are just terrible. No action on refund yet. SCAMMERS!

The system is trash it didn't work from the start informed them and asked for a refund cause I dealt with. Companies like this before they told me troubleshoot I did that didn't work ask for a refund again they still refused they the. Said I had to troubleshoot again which I did not want since the first time did not work I have been asking for a refund for 10 days straight they still refuse to give it talking about more troubleshooting so once my 14 days are over they don't have to issue the refund then they take like three days to respond to an answer.

I am an IT Manager and have used a number of monitoring apps. This app is useless for an iPhone. You must have physical access and passcode evertime you want to use the app. ICloud syncing never worked for me. If you have physcial access to the device then you can simply look through the device to find what you are looking for. The app does not provide any more information that what you can get looking through the device. It would be better to simply use iCloud to monitor what is happening on the device, because in essence, this is all this app does. It was a complete waste of money. I feel like the company was dishonest in thier marketing material of what the app can do on an iPhone. Please don't believe the 5-star reviews. They also make it extremely difficult to stop your subscription. Buyer Beware!

There are two things that drew me in to using Forcitelle monitoring team on insta: it's inexpensive and simple to use. I bought their monitoring access, and it's very simple to use, and getting the information I need isn't as difficult as I expected. Everything is nicely laid out, and all I have to do now is choose and read from my dashboard.

Initially, the data took a while to upload, which had me a bit concerned. But after that, everything has been smooth sailing. Customer support was also quite helpful during the process.

Subscribed after saying report was ready. Scammed me on the upgrade, didn't click on anything buy auto billed me for add-ons. Once subscribed tried to get another $60 from me for subscription upgrade. Contacted the contact centre who just messed me around saying I needed to pay the extra $60 for them to access the device. I refused saying the report was already ready. Screwed me out of $180 and I recieved nothing. Blocked my credit-card to stop auto billing, contact person claimed they had stopped the auto billing, but I didn't trust them. Waste of time, total robbers

They give you a dashboard that has all the information that you can get for free by logging into your iCloud account. Terrible misrepresentation of what it can do. It might work for Android users, but if you have an iPhone or iPad stay away from this.

Screen recorder never works more than 48 hrs w/o a reinstall. None of the social media monitoring is decent it's all garbled and mixed up. Text messages leaves out all media sent and received now (used to work). Whole app is a disaster, esp2for the price! As a software engineer myself I would be ashamed to have my be on this app. We will not be renewing!

First of all the description is false. You do have to install on device even though they lead you to believe is the number. And then even though you request refund because my decision was beyond their control they refuse to refund. This is your classic rip off scam that you hear about but don't believe until you're stupid enough to fall for it. Well I would not have made that decision if they didn't lie in the beginning.
The refund policy is mostly about installing to device but I didn't have the device because I was led to believe I didn't need the device, so I didn't even try. And as far as the 14 days I requested a refund 10 minutes after purchase when I found out the real requirements.

I was led to believe I didn't have to have access to the target phone and guess what? That was utter bull$#*!. I immediately sent in for a refund, because why pay for something I cannot use. Apparently, me not being able to use it was "out of their control" so, no refund. Unbelievable. Total rip off.

I paid for a 3-month Eyezy membership for $67.19. I installed the app according to the instructions and began the initial download. After an hour, it failed. After that, I was never able to complete the download after numerous attempts. Same error message every time that it failed. I tried contacting them for help and they offered tech support for an additional $54, which I did not purchase. I requested a refund and have gotten nothing but excuses for the past two weeks. I still have not received anything back from them, nor have I received any service. As far as I'm concerned, it's a scam. They are located overseas and are only interested in stealing American money.

I wish I read this comments before I made the purchase. Yes, the site is a scam. They just want you to make the purchase, they will say anything you want to hear. But after the purchase the support is gone and you are left with the app that doesn't work. There is no data from the target phone and no refund whatsoever. Do not buy!

No support. Charged me for eyeAssistance and Priority Phone support. Can never get a hold of anyone. Unable to get a refund, just ignore your emails. Software does not work completely and unable to get hold of anyone to try and assist. Avoid, avoid, avoid!

Poor basic customer service. I bought the service for my sons' apple watches and immediately into set up they informed me that they couldn't do it for watches. Understandably I asked for my money back cause that's what I bought it for but they refused, hiding behind policies. Within 15 minutes of buying it we learned I couldn't use it but they still refused refund.
Also, if you buy the technical support set up, be sure to use all preventions from losing the chat cause once it's gone you can't get it back. That's another $50 down the drain.

From day one they refused to support their product. Also teenagers have already out smarted them and have created YouTube videos to get around the app.

24/7 support? Nope
Chat in real-time? If you're lucky, you may get hold of someone.
This software is utter rubbish. I signed up having some minor issues with my teen, got told I could do it on iCloud info, which was great, but soon realised it gives you absolutely nothing, and I would need to link the phone to the comp. This took about 4 hours, and didnt really do what I thought it would. I thought I would be able to view snapchat (the prime evil app) but nope. Messages were only 1 sided so it was difficult to even ascertain what the context of the message was.
I have had very sporadic help. One guy was very good, however he didnt actually read my issue, just copied and pasted a load of advice from their site, which didnt answer my question. Keep being told I have changed my password without the key file, but also told I am not to touch the key file just store it somewhere safe. Links sent by support didnt work.

I have been requesting a refund now for 12 days! All my data is encrypted and has been for around the same time. Absolutely Useless Drivel!

Spent hundreds on this monitoring software only to find out after the purchase that rooting your phone is required. Nowhere on the demo or main website does it mention rooting. But, after you purchase a plan, they will try to sell you on a "professional installation" for $53.99, which they also do not disclose, will void your phones warranty and open you up to serious security risks too.
Very few features work without rooting with their software. The features that did work were very intermittent. I had to uninstall and reinstall the software 4x with constant "lost connections". I am tech savy and followed instructions provided. The software still failed to be anything other than an unreliable battery drain.
Emailing or 'chatting' with tech support is like pulling teeth. They have all copy & paste replies and do not address any of your personal software issues or concerns. Emailing takes days for them to respond at times. They do not list a phone number and refuse to give you any number or option to speak to a person. But, they are quick to try to sell you a professional install for $54. The software has so many bugs. I installed it 100% as stated in the instructions and can't maintain a connection with the phone. They try to say, it's because of anti-virus, but I don't have anti-virus on that phone. So, I know that is nonsense.

They will not refund your money once they have it.

Do not use this software. It is not safe or reliable and customer service is seriously lacking.
I may edit my review if they decide to actual talk to me, instead of sending copy and paste refund denials.

Eyezy management won't refund my money after I purchased a package.
Purchase and cancelled in same day.
Stay away from this company.