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EyebuydirectReviews 12,989

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
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Texas
1 review
0 helpful votes
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Good value
May 2, 2022

The process was easy and quick. Good styles to choose from.

Date of experience: May 2, 2022
Texas
1 review
0 helpful votes
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Great buy
May 2, 2022

Fast process and delivery. I would totally recommend

Date of experience: May 2, 2022
Florida
1 review
0 helpful votes
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Easy and fast, great prices! They have fun styles and great selection of glasses too

Date of experience: May 1, 2022
Washington
1 review
0 helpful votes
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Good product
May 1, 2022

Nice selection of frames, final product was just as expected.

Date of experience: May 1, 2022
Ohio
1 review
0 helpful votes
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I ordered 2 pairs of glasses and it took almost 2 weeks for them to ship and took about 4 days for them to be delivered but every pair I have ordered from them were correct and had no issues. I would recommend them but if you need them sooner go with the upgraded delivery option although I'm not sure if that'll help with the processing as well or just delivery.

Date of experience: May 1, 2022
North Carolina
1 review
0 helpful votes
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Great Quality
May 1, 2022

Loved all three pairs I purchased. Would love an option to shop by more specific color.

Date of experience: May 1, 2022
Illinois
1 review
0 helpful votes
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I Love My New Glasses!
April 30, 2022
Updated review

I ordered and received two pairs of glasses, clear and sunglasses. They came faster than I had anticipated. My progressive lenses work for me very well. I was a little skeptical about the quality of my sunglass frames because they were on sale at a very low price, but they're pretty and substantial, not cheap looking at all. I'll always use Eyebuy Direct.

Date of experience: April 30, 2022

I've never ordered from any outlet but Eyebuy and have...
April 7, 2022
Previous review

I've never ordered from any outlet but Eyebuy and have never been unhappy.

Date of experience: April 7, 2022
Georgia
2 reviews
1 helpful vote
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Love it
April 30, 2022

I hate going to the optometrist. My last pair cost me $200 for just one. I also had insurance so this experience was not only convenient and inexpensive but the frame option are astounding. I even got shades in my prescriptions. I'll definitely be buying more and referring my friends.

Date of experience: April 30, 2022
Texas
1 review
0 helpful votes
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Affordable and great quality
April 30, 2022

Its very easy to order and come back with my prescription saved.

Date of experience: April 30, 2022
Massachusetts
1 review
0 helpful votes
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Glad I ordered
April 30, 2022

It was so easy to order glasses on this website & shipping was super fast.

Date of experience: April 30, 2022
Florida
3 reviews
0 helpful votes
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Great glasses.
April 29, 2022

It was very simply. Picked out my glasses online set up glasses. It was very easy and fast. Love my glasses. Fit perfect. I had no problems and I was kept in touch. I would order more through here.

Date of experience: April 29, 2022
California
1 review
0 helpful votes
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Great prices and great glasses
April 29, 2022

Great selection of lenses and quick shipping will definitely buy another pair soon!

Date of experience: April 29, 2022
Ohio
1 review
0 helpful votes
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RayBan sunglasses
April 29, 2022

Great style accurate prescription I would refer people here over zenni optical just all around better

Date of experience: April 29, 2022
New York
1 review
0 helpful votes
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Glasses review
April 29, 2022

Very easy to maneuver. Love the all the frame designs. I do have a request. I would like to see more frames include the size Small, especially for the round frames. Love guys!

Date of experience: April 29, 2022
Michigan
1 review
0 helpful votes
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I have a big head
April 29, 2022

Great service and price, but the XL size is too big for my head

Date of experience: April 29, 2022
Missouri
1 review
0 helpful votes
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Smooth time ordering
April 29, 2022

Ease, so far the last rimless glasses i got worked out fine, fit, finish, price nice deal. Selection and sizes and color are hit and miss but kills the mall shops all around. Less shops are carrying the rimless now.

Date of experience: April 29, 2022
Mississippi
1 review
0 helpful votes
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.
May 29, 2022

The glasses are fine. Although, I clicked on an ad that was sent to my email from euy buy direct that said receive in two business days. And it took almost three weeks. I am happy that I received them the day I left for my vacation because I was worried about having to drive.

Date of experience: April 29, 2022
South Carolina
1 review
0 helpful votes
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I have purchased several pairs of eyeglasses over the last 10 plus years from EyeBuyDirect, always great quality.

Date of experience: April 29, 2022
Illinois
1 review
0 helpful votes
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Double check measurements
April 29, 2022

Glasses are perfect, looks exactly like what is on the website. I just didn't double check the measurements so it's a tad big but not bad at all.

Date of experience: April 29, 2022
Florida
1 review
0 helpful votes
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I recieved my glasses, looks like Prescription was flipped. I put them on couldn't see a thing... my husband told me to flip them and I could see clearly. Apparently same thing happened to my son, and had to return them to the store. I called them and told them but decided to not repurchase but rather go in store as I did not want a repeat wrong order.
They sent me a return slip on March 31st and I sent glasses back and followed all the instructions they sent me via email.
Now, several weeks later, and after talking with five different people, who apparently all read from the same response card, I have yet to receive my refund. And they had the audacity to tell me to contact usps to find out where the package is. I followed the instructions to the letter, and nowhere did it say I must receive tracking verification info and the post office gave me NONE. It stated that after usps has scanned their label, I would receive my refund... I do not work for usps, so I have no idea what happened!
I have just come off the phone with a representative, who states she is a supervisor, after asking to speak to one, by the name of Kristin... who states she will contact me back in two days, and their two days I was told would be Wednesday. Today is Thusday, so essentially another week for a return call and more B. S!

Date of experience: April 28, 2022