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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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The process was easy and quick. Good styles to choose from.
Easy and fast, great prices! They have fun styles and great selection of glasses too
Nice selection of frames, final product was just as expected.
I ordered 2 pairs of glasses and it took almost 2 weeks for them to ship and took about 4 days for them to be delivered but every pair I have ordered from them were correct and had no issues. I would recommend them but if you need them sooner go with the upgraded delivery option although I'm not sure if that'll help with the processing as well or just delivery.
Loved all three pairs I purchased. Would love an option to shop by more specific color.
I ordered and received two pairs of glasses, clear and sunglasses. They came faster than I had anticipated. My progressive lenses work for me very well. I was a little skeptical about the quality of my sunglass frames because they were on sale at a very low price, but they're pretty and substantial, not cheap looking at all. I'll always use Eyebuy Direct.
I've never ordered from any outlet but Eyebuy and have never been unhappy.
I hate going to the optometrist. My last pair cost me $200 for just one. I also had insurance so this experience was not only convenient and inexpensive but the frame option are astounding. I even got shades in my prescriptions. I'll definitely be buying more and referring my friends.
Its very easy to order and come back with my prescription saved.
It was so easy to order glasses on this website & shipping was super fast.
It was very simply. Picked out my glasses online set up glasses. It was very easy and fast. Love my glasses. Fit perfect. I had no problems and I was kept in touch. I would order more through here.
Great selection of lenses and quick shipping will definitely buy another pair soon!
Great style accurate prescription I would refer people here over zenni optical just all around better
Very easy to maneuver. Love the all the frame designs. I do have a request. I would like to see more frames include the size Small, especially for the round frames. Love guys!
Ease, so far the last rimless glasses i got worked out fine, fit, finish, price nice deal. Selection and sizes and color are hit and miss but kills the mall shops all around. Less shops are carrying the rimless now.
The glasses are fine. Although, I clicked on an ad that was sent to my email from euy buy direct that said receive in two business days. And it took almost three weeks. I am happy that I received them the day I left for my vacation because I was worried about having to drive.
I have purchased several pairs of eyeglasses over the last 10 plus years from EyeBuyDirect, always great quality.
Glasses are perfect, looks exactly like what is on the website. I just didn't double check the measurements so it's a tad big but not bad at all.
I recieved my glasses, looks like Prescription was flipped. I put them on couldn't see a thing... my husband told me to flip them and I could see clearly. Apparently same thing happened to my son, and had to return them to the store. I called them and told them but decided to not repurchase but rather go in store as I did not want a repeat wrong order.
They sent me a return slip on March 31st and I sent glasses back and followed all the instructions they sent me via email.
Now, several weeks later, and after talking with five different people, who apparently all read from the same response card, I have yet to receive my refund. And they had the audacity to tell me to contact usps to find out where the package is. I followed the instructions to the letter, and nowhere did it say I must receive tracking verification info and the post office gave me NONE. It stated that after usps has scanned their label, I would receive my refund... I do not work for usps, so I have no idea what happened!
I have just come off the phone with a representative, who states she is a supervisor, after asking to speak to one, by the name of Kristin... who states she will contact me back in two days, and their two days I was told would be Wednesday. Today is Thusday, so essentially another week for a return call and more B. S!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.