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EyebuydirectReviews 12,992

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
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Louisiana
1 review
0 helpful votes
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New Prescription Readers
May 12, 2022

Order was easy and quick. Frames were great value, will be ordering again

Date of experience: May 12, 2022
Missouri
1 review
0 helpful votes
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Glasses for husband
May 11, 2022

Quick and easy- love it! Needed glasses for husband quick and this worked wonderfully

Date of experience: May 11, 2022
Utah
1 review
0 helpful votes
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Small head
June 10, 2022

The glasses just don't fit me. I have a small head and face I guess. I buy the kids glasses, but then they they are not wide enough. I would love to have more options of extra small for adults.

Date of experience: May 11, 2022
Texas
1 review
0 helpful votes
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Not so great need to return one set of glasses due the nose piece falling off after one use

Date of experience: May 11, 2022
Wisconsin
1 review
0 helpful votes
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Satisfied
May 11, 2022

No complaints. The entire process seemed geared toward customer service

Date of experience: May 11, 2022
Texas
1 review
0 helpful votes
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Good, but would like faster shipping options. If I could have my glasses shipped in 3-5 days instead of 7-14 that would be great.

Date of experience: May 11, 2022
Texas
1 review
0 helpful votes
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Two thumbs up
May 11, 2022

I love my new glasses and sunglasses. Comfortable and prescription correct

Date of experience: May 11, 2022
New York
1 review
0 helpful votes
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Quality frames and lenses. My lenses are progressives and they are perfect.

Date of experience: May 11, 2022
New Jersey
1 review
0 helpful votes
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Came sooo fast!
May 10, 2022

Easy and quick! Item came super fast, within 2 days to Hawaii. Product came with nice case and glasses were very good quality

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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Better products
May 10, 2022

Hi, I'm more please with the my on line order than ever before. The fitting, the shape of lens fitting the actual frame. I'm considering buying a second pair of my "Claudia " lens. Well done!

Date of experience: May 10, 2022
Kentucky
1 review
3 helpful votes
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Prescription Transitions
June 9, 2022

They sent the wrong prescription, I sent them back. They promised to replace then made excuses for 6 weeks, while sending me emails everyday asking me to buy glasses. Finally demanded a refund after to 10% off offers to wait. Will not trust them again. *****BUYER BEWARE ******

Date of experience: May 10, 2022
Texas
1 review
0 helpful votes
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Nice and Easy!
May 10, 2022

There was a large variety to choose from. I found what I wanted and then the ordering process was simple.

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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Affordable
May 10, 2022

My experience was great. It was easy to buy and filter my options through the website. I found a great stylish pair for me, the material is a little wonky, it might just be the pair I got though.

Date of experience: May 10, 2022
New Hampshire
2 reviews
0 helpful votes
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Good service & good website
May 10, 2022

I've ordered several pair of glasses over the past six months. Overall, the products and services are very good.
One problem is that it shows I was supposed to get a free pair of sunglasses due to my previous purchases but that did not happen. I assume the frames were to be no charge. Please check on that order.

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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I buy a lot of glasses from you. Always incredible service.

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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New glasses
May 10, 2022

Super simple entry for eye prescription wide selection of glasses

Date of experience: May 10, 2022
Minnesota
1 review
0 helpful votes
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I will be purchasing again!
May 10, 2022

Easy to use website and lots of great selections! Package arrived very quickly! Great product!

Date of experience: May 10, 2022
Florida
1 review
0 helpful votes
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Great glasses and good service
May 10, 2022

Finding frames was easy and the process of setting up an order was easy, too. I was most interested at first because of the pricing - I use multifocal lenses and usually a pair of glasses with those lenses run aroud $500. I got a pair from EyeBuyDirect for less than $130 and I can actually see better with them than with the expensive pair of glasses I already had. I will definitely be buying from here again!

Date of experience: May 10, 2022
Michigan
1 review
0 helpful votes
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Good
May 9, 2022

Good experience :) Easy to navigate! So many options to choose from; I love it

Date of experience: May 9, 2022
Ohio
1 review
0 helpful votes
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Very happy
May 9, 2022

Easy to navigate the website, prices are great and fast delivery.

Date of experience: May 9, 2022