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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Order was easy and quick. Frames were great value, will be ordering again
Quick and easy- love it! Needed glasses for husband quick and this worked wonderfully
The glasses just don't fit me. I have a small head and face I guess. I buy the kids glasses, but then they they are not wide enough. I would love to have more options of extra small for adults.
Not so great need to return one set of glasses due the nose piece falling off after one use
I love my new glasses and sunglasses. Comfortable and prescription correct
Quality frames and lenses. My lenses are progressives and they are perfect.
Easy and quick! Item came super fast, within 2 days to Hawaii. Product came with nice case and glasses were very good quality
Hi, I'm more please with the my on line order than ever before. The fitting, the shape of lens fitting the actual frame. I'm considering buying a second pair of my "Claudia " lens. Well done!
They sent the wrong prescription, I sent them back. They promised to replace then made excuses for 6 weeks, while sending me emails everyday asking me to buy glasses. Finally demanded a refund after to 10% off offers to wait. Will not trust them again. *****BUYER BEWARE ******
There was a large variety to choose from. I found what I wanted and then the ordering process was simple.
My experience was great. It was easy to buy and filter my options through the website. I found a great stylish pair for me, the material is a little wonky, it might just be the pair I got though.
I've ordered several pair of glasses over the past six months. Overall, the products and services are very good.
One problem is that it shows I was supposed to get a free pair of sunglasses due to my previous purchases but that did not happen. I assume the frames were to be no charge. Please check on that order.
I buy a lot of glasses from you. Always incredible service.
Super simple entry for eye prescription wide selection of glasses
Easy to use website and lots of great selections! Package arrived very quickly! Great product!
Finding frames was easy and the process of setting up an order was easy, too. I was most interested at first because of the pricing - I use multifocal lenses and usually a pair of glasses with those lenses run aroud $500. I got a pair from EyeBuyDirect for less than $130 and I can actually see better with them than with the expensive pair of glasses I already had. I will definitely be buying from here again!
Easy to navigate the website, prices are great and fast delivery.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.