Eyebuydirect has a rating of 4.1 stars from 9,363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses, and good quality. Eyebuydirect ranks 2nd among Sunglasses sites.
Find my GlassesUSA review. This experience was entirely different. I received my order yesterday. 8 days after my order was placed. The frames were not what I expected. I called eyebuydirect.com and requested a return per their policy. No challenge what so ever! The simple fact that I had a human answer and an immediate resolution made all the difference. By the time I hung-up, I had a prepaid, emailed shipping label without any corporate straight-arm nonsense runaround like my terrible GlassesUSA's experience.
I had two pair of glasses saved in my cart for this sale. I log in today only to find the frames are out of stock. That is what your system said anyway. However, if I ordered it again today without progressive lenses, it is available. It's not like I can change my prescription. The weird thing is, I just bought this exact item in my cart 3/19/24. Today I have to pick something I didn't necessarily want but needed sunglasses. Baloney if you ask me.
The glasses look great and feel great. The try-on feature was pretty accurate, and the glasses look even better in person. There was a decent selection of the kind I wanted, and the prices are such a steal. The only thing was slow shipping, got my glasses a little bit after the 14 days as promised, and I never got an email that they shipped. Even though they assured me they were "in the last stage of quality check" for about a week, customer service was friendly and prompt at responding to emails.
I was able to find a new second pair of glasses and purchase them with my FSA card easily enough. I received notice on June 3rd they had shipped and then just received them June 17th and only after I contacted to complain. Just be a little more transparent with the customer when you, obviously, screwed up somewhere. It goes along way in this society of lies we're living in.
Other than that, good work.
Things got handled, but, it felt like I wasn't being told what the hold-up was. Be honest with your customers. Trust me, it goes a long way. A lot further than deception I can promise you.
It's cheap and easy.
Easy, quick. Good selection and prices. Was very happy with my last pair so I think these will be great.
A friend recommended and I was happy with my last order.
Good selection. Great prices. Web site doesn't bring you back to where you left off after 'trying on'. Difficult to shop for specific sizes.Delivery was about 3 weeks.
Shopped here before and very satisfied
Good selection. Great prices. Web site doesn't bring you back to where you left off after 'trying on'. Difficult to shop for specific sizes.
Shopped here before and very satisfied
The delivery and tracking process seemed very unorganized. Many times we were told "your order has been delivered" only to find that was an error. We ordered on February 15th and did not receive our glasses until March 6th. I am assuming their delivery guarantee is only business days but I do know that many other competitor websites I have received my glasses within 5-7 days. Otherwise, I am happy with the product
This was so easy! The website is very quick and responsive. Easiest way to buy glasses!
Easy website and cheap well-made glasses.
EyeBuyDirect provides great deals, especially when compared to private eyecare providers. However I believe that higher prescriptions should also weigh options from other companies. Although EyeBuyDirect's frames are very cheap, the costs for lenses tends to drive the price up especially if the prescription is higher.
I needed to order new frames to replace my original frames, which broke after less a year of wear. The return process was a little fuzzy as I did not see a return request button. I emailed customer service and they responded very promptly!
I needed to replace my glasses frames.
They were the same style I ordered previously.
I needed to replace my glasses frames
Seemed easy to order. Nice styles to choose from. I like the Try On feature! The low nosed bridge glasses are not designed well enough for my bridge so had to add stick-on pads. Decided just to keep them rather than return.
Prices are great and Black Friday sale. I hope the glasses themselves are good!
Seemed easy to order. Nice styles to choose from. I like the Try On feature!
Prices are great and Black Friday sale. I hope the glasses themselves are good!
Coupon in email said buy one get one free + free shipping. It gave me free shipping and charged me full price for both pair of glasses. I called customer service & they gave me a 20% discount.
My challenge is my new glasses give me headaches. I'm not sure what to do about that. I have a pair of glasses from Sam's Club with the same prescription. They don't give me a headache.
The progressive lenses don't change much at all. Totally not worth the extra I paid for them.
I thought the discount was greater than it was. Customer service helped me understand where to look next time to better understand the sale. The lady I spoke with gave me a 20% off. I was grateful for her help.
My daughter told me you have terrific glasses & low prices.
Coupon in email said buy one get one free + free shipping. It gave me free shipping and charged me full price for both pair of glasses.
My daughter told me you have terrific glasses & low prices.
Overall it was a good experience as usual. Price was excellent. Still have problems adjusting frame to my face.
Ordering was easy. Choosing friends was pleasant due to being able to upload a picture of my face and seeing glasses on it. A prescription on the top half of the glasses is excellent. The right lens, with its progressive change seems hard to get used to than the left lens. The progressive area seems too high and too close to center of the lens. I'm working with the nose pads to try and adjust lenses down and to the right to help the problem out.
This was fairly easy, had to consult with the doctor to get some clarifying info but it was easy. When I received my glasses they didn't fit quite right and need some adjusting. The issue is that I have to take them in to somewhere to have a professional make some minor adjustments. That can't happen with this product, it's the only thing at issue. Not a huge deal really!
Need a solution to get a back up pair of glasses.
Because I needed glasses and I liked the ability to see them on with the virtual photo.
This was fairly easy, had to consult with the doctor to get some clarifying info but it was easy.
Need a solution to get a back up pair of glasses.
The website is informative and easy to navigate; the prices are very compelling, both for the frames and for the lenses. My only difficulty is that even though detailed dimensions are given for each frame and I can "try them on" with a photo, I've had varied success with finding right-fitting frames. I bought four glasses so far; two fit quite well, two are a bit wider than is comfortable, but not so bad that I would return them. I'll get some wear out of these as well, but they are not as snug on my face as I would like them to be.
A friend recommended it. I needed a pair of glasses quickly but didn't have time or desire to go shop around for frames. I got my new pair within a week of ordering, which was perfect.
I was looking for inexpensive frames that I could get quickly.
The experience has been good. The Welcome coupon code is misleading -- the description says that it's applicable for total purchases of $15 and above, but it's actually applicable only for frame purchases of $15 and above. Which is fine, but the description of the offer on the front end should be more precise.
A friend recommended it.
I like this website because of the discounts and overall being cheaper than getting them at the doctor's office. Still, I did get the wrong frames from what I ordered. I really needed them so I decided not to complain too much, but they gave me a really unflattering bright color when I ordered dark frames. I have ordered from them before and it was fine so this might be a fluke. But just be mindful of mistakes.
Buying a random pair of glasses online without trying them on? I tried it just because i have been curious about ordering online glasses. I got the rimless pair and I like them. I guessed at what I thought I would like (even though they have the virtual try on). The rimless took longer to adjust to since there is nothing to see around my eyes. I've worn glasses for about 10 yrs and they are just as good as the in store version. I would definitely buy them again. They do have a long delivery though. It took about 2 weeks to get them.
I've bought two pairs of glasses at EyeBuyDirect, this third just didn't work out. They didn't fit my face well. I also with there were more options that weren't black. The service, the site: excellent.
I had started a return and never received the mailing label. I called and the problem was rectified immediately.
I liked the frames I purchased before.
Easy website to use. Good selection. Wish you had nose pads for frames.
I like my current EYE BUY DIRECT frames.
Thank you for giving an option to Luxotica. And your prices are still a bit better than Warby Parker. However, since I have no idea how the actual glasses would feel or fit, I wish I could try it on first.
Because my past experience with EBD has been pleasant so far.
Thank you for giving an option to Luxotica. And your prices are still a bit better than Warby Parker.
Because my past experience with EBD has been pleasant so far.
After buying a pair at the optometrist, I took that info and bought a "backup" pair on EyeBuyDirect. Now my backup is my main pair. It was less expensive and I felt the freedom to try a fun color (because they were cheaper) and I'm glad. I really like these. The website was really helpful to make the decision. The sunglasses are perfect too! Delivery packaging was goodno worries about them breaking or being damaged.
Ordered with ease. Glasses fit great! Price was so reasonable I didnt need to use insurance. Im wearing my second pair lenses are even better in these.
Used before. Happy.
Used before. Happy.
We loved the site. Just got confused about shipping. We chose to pay an extra $20 to get the glasses sooner. We thought that meant we would receive them in 2-7 days. But after not receiving them for almost 2 weeks we called and were told that it takes up to two weeks just to make the glasses and that extra money was just to expedite the shipping process. Somehow this should be made clear throughout the process. Thanks for a great product.
Cheaper glasses.
Great Product, Great Price, Delivery took a while (might be the USPS fault as they have take recently forever). The shopping experience was great too especially I liked the search function by specific measurements. What i did not like was that they advertised certain lens types and then apparently did not have a single frame for that type of lens.
Was a little irritated when ordering as I picked 10 pairs and at checkout was told I could only order 6 because it was my first order. This caused two shipping charges. Called customer service and they could not help or see my cart due to it being my first order. I usually order from Clearly but like the frames with EyeBuyDirect better at this time. Maybe Clearly in the end will have better service. We'll see.
Prices are good but slightly more than Clearly.
Update: I went to order the glasses over two orders and i had to pay two shipping charges AND it was to cost $40 more for same order.
Not impressed.
The site is so easy to use, the glasses really are quality and look great. And you can't beat the prices! The only feedback I'll give is that my brothers prescription is strong and he's super limited on shades options, I'm glad I found one but if y'all could expand on that, I'd be super grateful!
Amazing Quality and pricing.
They look great on other customers photos.
I've bought things at this establishment and found their specifications to be satisfactory for my purposes. On the infrequent occasion in which the product did not meet the required specifications, the staff of the establishment was able to rectify said specifications to my liking - after an initial misstart in the area of customer service protocol. The reduction in cost by coded input at checkout is worthwhile to the customer.
Product quality to cost ratio was favorable for my circumstances
I'd prefer not to
Product quality to cost ratio was favorable for my circumstances
Shipping was slower than I expected and when I reached out they told me it was in the final stages however it stayed Unupdated for a week after that. Took about 2-3 weeks which still isn't bad overall to get my glasses. They did expedite them too as a courtesy as I explained how bad my migraines can be and how I could really use my glasses asap. They're very responsive. They also were a little inconsistent as far as size was concerned I put my script in and got 2 same size glasses but one is significantly smaller than the other they squeeze my head more for sure but I don't wanna go through the hassle of shipping them back and waiting for a new pair so I'm going to just suck it up and hope they loosen over time.
Eye doctor is too expensive and takes too long
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.